It was a busy news week at Disneyland. Long Lost Friends week brought rare characters out for special appearances in Big Thunder Ranch Jamboree as part of the on-going Limited Time Magic promotion. At Disney California Adventure, more window displays were dramatically changed in the park’s new Buena Vista Street main entrance area, which is still not even a year old. But the big news happened over the weekend with the opening of the first Marvel-themed attraction at Disneyland. The new Iron Man Tech Presented by Stark Industries exhibit in Tomorrowland drew big crowds despite occupying only a small corner of the huge Innoventions building. Still, the exhibit brought the biggest crowds Innoventions has likely seen since it opened in the late 1990s, with guests waiting up to an hour to enter to building on Saturday. Meanwhile, as guests lined up to take a look at Tony Stark’s Hall of Armor in Innoventions, Disneyland had opened Saturday without three major E-Ticket attractions. Disney abruptly closed Space Mountain, Matterhorn Bobsleds and Soarin’ Over California voluntarily following citations from California’s Division of Occupational Safety and Health.

Get a closer look at today’s update! Click on any photo in today’s column for a large, high-resolution version of the image.

A special thank you to Norman Gidney (Fishbulb) from MiceChat’s In the Parks blog for extra help with some photos this week.

Welcome to Disneyland!

Disneyland has returned to reduced theme park hours following its busy spring break season, but the parks saw plenty of news this week. At Disneyland, Disney Legend Harrison “Buzz” Price was honored posthumously with a window on Main Street.

The window, located on the front of the former Guided Tours building, Buzz’s window pays tribute to his role in finding and securing the land for Disneyland and Walt Disney World in Florida and Tokyo Disneyland in Japan.

Below, the Disney Parks Blog released a video clip from the dedication ceremony held on Tuesday morning, April 9.

A Stark Contrast

Over in Tomorrowland, Disneyland opened its first Marvel-themed offering over the weekend. The embarrassingly stale Innoventions is now host to “Iron Man Tech Presented by Stark Industries.” The experience utilizes a pretty small area in the upper level of the Innoventions building that was recently used for a Honda Civic car display.

New banners announce the arrival of Iron Man at Innoventions. The new exhibit proved to be wildly popular over the weekend, drawing wait times of up to an hour long Saturday morning.

Inside, the exhibit features two parts — the Hall of Armor and the “Suit Up” experience that lets guests virtually test out Tony Stark’s latest Iron Man suit — the Mark 42.

The Hall of Armor is pretty fun to check out and has already become a popular photo op with guests.

The new Mark 42, which will be seen in Iron Man 3 when it hits theaters in May.

Seven previous incarnations of the Iron Man suit are on display:

Guests interested in trying on the Iron Man armor can do so virtually by playing what amounts to a Kinect-style video game that allows guests to see themselves in the Iron Man armor and interact with the suit in real time. The experience is only available at two stations and is very popular, drawing long wait times.

After “suiting up,” you exit through a corridor with oversized stills and posters from the film:

In the context of its surroundings, the Iron Man Tech exhibit is a notable contrast to and a lot more fun than anything else featured in Innoventions — but if you’ve ever been inside Innoventions you know that isn’t a tall order. In reality, Iron Man Tech isn’t anything terribly special and isn’t worth waiting more than 10 minutes to see. Don’t plan a special trip to come see it — it isn’t worth it. Is it a nice addition to Innoventions? Absolutely, but anything new and interesting would be welcome in the building. Is it a solid standalone attraction? No way. It’s a fun diversion for locals and worth a quick look for out-of-towners who were already planning a trip. Iron Man Tech Presented by Stark Industries is open now through September.

DOSH Downtime

On Saturday, MiceChat broke the news that several attractions in both theme parks had been ordered closed by DOSH, California’s Division of Occupational Safety and Health due to employee safety concerns including “fall protection” issues. It was unclear what brought on the closures or how long the rides would be closed, but what was clear was that guests were finding three popular E-Tickets closed: Space Mountain, Matterhorn Bobsleds and Soarin’ Over California.

By Sunday, the Associated Press confirmed that the closures were related to DOSH citations issued in November when a contracted worker fell while cleaning the exterior of Space Mountain. The Cal/OSHA citation noted that Disney had “willfully failed to address known hazards” in the workplace and the six citations filed for Space Mountain totaled $234,850 in fines.

The Matterhorn Bobsleds reopened Sunday, but Space Mountain and Soarin’ Over California remain closed indefinitely.

A Cast Member at the Matterhorn Bobsleds trades pins with guests while closed on Saturday.

At Soarin’ Over California, Cast Members held paper airplane contests with guests.

You could make and decorate your own paper airplane at tables outside the attraction

And then see how far your could throw your plane

Refurbishment Round-Up

Back on Main Street, the weekend marked the final days of operation for the Market House coffee shop and housewares store as well as the popular Disneyana collectibles shop. The spaces will reopen later this fall as an expanded Market House coffee shop serving the full lineup of Starbucks beverages. If you’d like to take a final look at the spaces as they appeared before closing, check out our blogs from November 10, 2013 and March 25, 2013.

In Fantasyland, the tarps came down on the rooftop of Alice in Wonderland. Appears to have just been a castle turret refurbishment.

No word yet on when Disneyland will close this attraction to install permanent safety railing on the outdoor portion of track.

Lighting towers along Small World Mall continue their refurbishment and repainting.

Nearby, the old Fantasyland ticket booth that had been used as a Kodak camera supply kiosk remains closed. It appears one of the Kodak signs has been broken and removed and now an outdoor vending cart sits in front of the unused kiosk, selling cold drinks during the day.

Hopefully they’ll find a better use for this piece of Disneyland history soon.

Steps away, work continues on the upcoming “Mickey and the Magical Map” stage show at the Fantasyland Theater.

Over in Frontierland, Big Thunder Mountain Railroad’s refurbishment project continues…

Meanwhile, the Mark Twain Riverboat’s extended refurbishment should be wrapping up this week.

Limited Time Magic

[center]Long Lost Friends Week
at Disneyland Park
April 8 — 14, 2013
Last week, Disneyland welcomed tom “long lost friends” back to the park in Frontierland’s Big Thunder Ranch Jamboree.

A variety of characters made appearances throughout the week. Below is a selection from Friday morning… The gang from Robin Hood:

Scrooge McDuck and Ludwig von Drake from Duck Tales

The gang from The Hunchback of Notre Dame

Pocahontas and Meeko

Flora, Fauna, and Merryweather from Sleeping Beauty

Food including special cotton candy and Monte Cristo Bites were available:

[center]Celebrate Disney Fairies Week
at Disneyland Park
April 15 — 21, 2013
Up next for Limited Time Magic is “Celebrate Disney Fairies Week” at both Disneyland and Walt Disney World. The offering seems a bit desperate since both coasts have dedicated meet-and-greets for the Disney Fairies already. It seems like the only offering for the week will be increased appearances by fairies other than Tinker Bell, including Terence, the Pixie Dust-keeper.

[center]Free Iron Man 3 Poster
at Disneyland Park
Though April 19, 2013 or until supplies last
Disneyland is giving guests free Iron Man 3 movie posters through April 19 (or while supplies last) at the Iron Man Tech Presented by Stark Industries exhibit at Innoventions. Below, a photo of the poster:

Welcome to California Adventure

Struck Out

We’ve been chronicling the continued changes to the Buena Vista Street window displays over the last 10 months that the area has been open to the public. In that time, the windows went from highly-themed displays supporting the backstories of each shop to displays cluttered with merchandise Disney sold in the stores. Back in mid-March, the windows at Big Top Toys and Atwater Ink and Paint were completely changed. All of the original props that Walt Disney Imagineering had specifically chosen for the windows were removed and new props were brought in along with more merchandise. The Big Top Toys window, in particular, looks like a second-rate imitation of Disney work while the Atwater window is floor-to-ceiling visual clutter.

Whoever is calling the shots is spending a lot of money to make windows look cheap and unappealing in an effort to sell more merchandise. I’d be amazed if it’s helped even in the slightest.

Now, the fan-favorite windows at Los Feliz Five and Dime have gotten similar treatments. All original props have been removed and new shelving units have been moved in with themed prop merchandise mixed in with Disney merchandise available to buy in the stores. Thankfully, the windows don’t look as bad as the Big Top Toys window but to be honest, it would be a challenge to make something worse than what they did there.

Still, what was done is a huge blow to Buena Vista Street’s integrity. Below, the former baseball-themed window that featured custom-made Buena Vista jerseys and trading cards has been replaced with shelves full of merchandise.

While it maintains the Buena Vista Street time period, there’s nothing special or unique about the new display.

What’s interesting is that in the change-out, they walled off significant portions of both of the Five and Dime’s front window displays, effectively making them smaller. So, in an effort to lift up sagging merchandise sales in Buena Vista Street stores, they cut the window displays by a third and crammed the rest with visual clutter and tacky theme park merchandise that apparently few people actually want. Good plan!

On the other side of the Five and Dime’s front doors, the former book window is completely gone as well, replaced with more shelving units covered with merchandise.

Note the walled-off portion of display space in the back of this shot

All of the books with custom-designed cover art by Walt Disney Animation Studios artists are now gone. It’s a shame to lose the books as they were a big hit with park guests when Buena Vista Street opened last summer — Five and Dime Cast Members would be asked by dozens of guests every shift if the books were for sale. Unfortunately they never were made available to guests and now they can’t even be seen from the window. Ironically, this all came just as Disney finished gutting their hand-drawn animation studio.

It really is a shame to see Disney continue to water down Buena Vista Street so much, so quickly. California Adventure had to be so heavily invested in because of its initial lack of success in part due to thematic laziness and lack of quality. You’d think Disney would know better than to do what they’ve done over the last ten months to Buena Vista Street. The good news is that this is a relatively easy fix if Disney wants to put in just a little bit of effort — diversify your merchandise offerings and make stuff people want to buy and fix the windows. People are willing to buy good, quality and interesting merchandise — just look at the recent line of Haunted Mansion merchandise that the parks can’t keep stocked because it is so popular. Filling Buena Vista Street with the same junk sold in the Emporium and World of Disney isn’t going to work. Just because you gave the old Sunshina Plaza shops some pretty new facades doesn’t mean they’re going to sell more merchandise. Buena Vista Street can only be worth the investment if you actually follow through with it. The Imagineers did their part and made a gorgeous, inviting new space — now it’s the merchandise team’s turn to do their part and get some new merchandise that people actually want to buy.

Below, a couple of Disney-produced videos that show off the window displays and props in the stores as they originally appeared when Buena Vista Street opened last June. None of the windows showcased in the video appear as they did last June except for the Trolley Treats windows, which have so far remained untouched.

Note in this video: the 1930s-era mannequins in Elias and Company have been inexplicably taken apart, put back together and redressed. A couple mannequins now feature body parts that belong to other mannequins and some have had their clothes changed for no reason. The mezzanine where the mannequins are located has also had props changed and added, adding unnecessary visual clutter to the space.

This and That

Back in Disneyland, Fantasy Faire has gotten some minor changes over the last couple weeks.

The old Carnation Plaza Gardens bridge got some new gold accents.

A couple prop crates with WANTED posters for Flynn Rider have appeared.

And a village bulletin board in the tunnel leading to Frontierland has been added.

More WANTED posters for Flynn (they just can’t seem to get the nose right)

Fun stuff!

Also, the rooftops are looking nice now as their clear coat finishes curing

In Frontierland, Billy Hill and the Hillbillies have been displaced once again. You’ll currently find them playing outside in Frontierland while Big Thunder Ranch Jamboree hosts more community performing arts groups. The Golden Horseshoe stage plays host to ragtime piano.

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Weekly News & Information Round-Up
Weekly Theme Park Hours
April 15 — 21, 2013
[B]Disneyland Park[/B] [B]California Adventure[/B]
Mon.-Thurs.: 10am – 8pm
Fri.-Sat.: 9am – 11pm
Sunday: 8am – 11pm
Mon.-Thurs.: 10am – 9pm
Fri.-Sat.: 9am – 11pm
Sunday: 8am – 10pm
[CENTER]For a complete listing of theme park hours,
visit the Theme Park Calendar
[center]Closure and Refurbishment Schedule[/center]
[b][center]Disneyland Park[/center][/b]
  • [b]Space Mountain:[/b] Closed indefinitely starting April 13 following recent DOSH citations.
  • [b]Matterhorn Bobsleds:[/b] Closed April 16-26 for “testing.”
  • [b]Mark Twain Riverboat:[/b] Closed through April 17.
  • [b]Main Street Opera House:[/b] Closed through May 2 for refurbishment.
  • [b]Jungle Cruise:[/b] Closed April 29 through May 1 for refurbishment.
  • [b]Goofy’s Playhouse:[/b] Closed May 6-8 for soft play material replacement.
  • [b]Davy Crockett Explorer Canoes:[/b] Closed May 8-9.
  • [b]Big Thunder Mountain Railroad:[/b] Closed for extensive refurbishment through October 30.
  • [b]Market House:[/b] Closed for conversion and expansion for new Starbucks location. Opens fall 2013.
  • [B]Alice in Wonderland:[/B] Expected to close in 2013 to install permanent safety railing on outdoor ride portion.
  • [B]Fantasyland Theater presenting Mickey and the Magical Map:[/B] New stage show to debut May 2013.
[b][center]Disney California Adventure[/center][/b]
  • [b]Soarin’ Over California:[/b] Closed indefinitely starting April 13 following recent DOSH citations.
[b][center]Downtown Disney and Disneyland Resort Hotels[/center][/b]
[center]Headline Roundup
A quick look at noteworthy Disney theme park headlines from around the web.[/center]
  • Iconic star of Disney’s “Mickey Mouse Club” show Annette Funicello died last Monday following a lengthy battle with multiple sclerosis.
  • Fullerton Railroad Days returns May 4 and 5 and will feature the Disneyland Railroad’s Ernest S. Marsh Locomotive and Kalamazoo handcar on display and open for tours
  • Disneyland’s Star Trader store in Tomorrowland has opened the new “Droid Factory” build-your-own-droid experience
OK — that wraps up this edition of Dateline Disneyland. Thanks for reading! Have you visited the new Iron Man Tech exhibit at Innoventions? Let us know what you thought in the comments section below!

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For more Disneyland news, be sure to read MiceChat’s weekly In the Parks blog. And be sure to check out our sister blog, Dateline Disney World – a fantastic weekly photo blog covering Walt Disney World in Orlando, Florida!

Thanks for reading. See you at Disneyland!
[B]- Andy[/B]

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  • Trumpet

    Great Update Andy

    Personally, Innovations should be replaced with an IronMan attraction, as something needs to be done with Tomorrowland.

    Thanks Again Andy


  • Ravjay12

    It’s nice to see Disney trying out the Marvel thing in Tomorrowland. The response has been overwhelming for a walk thru attraction. Maybe a Marvel themed Tomorrowland would be a great thing for Disneyland. Universal has proven movie franchises make the best attractions.

    It’s good to see Mark Twain get some love. It looks really clean and new.

    As for the windows on Buena Vista Street? People need to see what merchandise is in the store to draw them in, including myself. They should do a better job placing the merchandise better, but I can see why it was done. Maybe next time they’ll have the Imagineers design the windows with the merchandise department so it won’t be such a mess.

  • markwcricket

    Classic window displays have been an enticement to get customers into a store, and seasonal merchandise would always lead the way. The old department stores had it down pat, planned and stocked. BVS is the perfect opportunity to do just that, but they have screwed it up. Retail is easy if you have what people want, Disney seems to think people only want what they have, and the success of Cars and HM merchandise might suggest people want unique. What’s being done to the Hillbillies is a shame, hopefully if the park doesn’t want them, just admit it . If they do, give them their home back. A ‘Woody’s Round-Up” show at the BTR could be real fun, and draw in lots of guests, and include the Hillbillies real easy. Thanks for the update.

  • Justonedream

    I avoided looking at the detail photos of BVS before visiting. I wanted to be surprised. Boy was I!!! The window displays all caught my eye besides me not even knowing what to look for. The new ones are autrocious. Especially the Big Top Toys. Who designed this? Was there any effort in this whatsoever? It looks completely haphazard. What anything careful or intentional? It is like some random kid’s closet full of plush. I would at least expect each toy to be proportiional to their respective bases. Or to have some focal point of some sort instead of a field of crap?

    I liked what someone said about Walt putting show before sale. I know in my heart that he truly believed this. Walt would sacrifice making money for the sake of the work and final product. The changes in these windows serve as a devestating reminder of the blatant commercialism Disney hhas come to personify.

    For those saying that these windows are a small detail that no one will notice: What is the point of setting your standards so low? The American experience, wether it be the products we have made, the cities we have built, or the great customer service standards of the past, has been built on an eye for detail. This is what sets apart experiences. It is what elevates something that is forgettable into artistic, and emotionally affecting.

  • JCSkipr79

    Decorating paper airplanes and having a flying contest???!?? I expect ghetto stuff like that at WDW but not at DL and certainly not DCA. And the Buena Vista St. drama proves once and for all that Disney will NEVER surpass Uni on any front because Merch DISDAINS themeing and any effort WDI puts in.

    • MrTour

      I bet they tried to pull off the paper airplane gig without proper safety masks and protective gear! CAL OSHA or someone is surely out to get another fine out of this!

    • Westsider

      The paper airplane story got around the Resort fast via Facebook and the KCML Shuttle. The opening Lead at Soarin’ came in to work Saturday and was told “Your ride is closed today”, so he came up with the paper airplanes on his own to help keep things fun with his CM’s and Guests in front of his closed ride. It wasn’t meant to replace going on Soarin’, it was merely a way to soften the blow for an unplanned closure that no guest would have known about in advance. Matterhorn set out a lone pin trader, and Space Mountain did absolutely nothing but put up ugly barricades and have their CM’s talk amongst themselves. I think DCA wins on the way to handle a sudden closure of an E Ticket on a Saturday morning. Out of curiosity, since you’re a former CM, if you were the opening Soarin’ Lead that day, what would you have done?

  • jcruise86

    Thanks again, Norm!

    I strongly disagree with this:
    “the Iron Man Tech exhibit is a notable contrast to and a lot more fun than anything else featured in Innoventions.”
    What about the other metal biped, ASIMO?
    And my seven year old has loved some of the video games and (in the past) the Peter Pan storytelling. And there is one area with benches so I can read while she checks out of some of the really boring stuff.

    I LOVE the Carousel of Progress & wish that would come back. Maybe hosted by the Starks.

    • jcruise86

      Oops! I meant “ANDY,” not Norm.
      Sorry, Andy!

  • StevenSokulski

    I think you’re missing some info on the scheduled Matterhorn closured. They are closed Tuesday – Friday this week and next week, but remain open for the weekend. It is also worth noting that the closures here were scheduled weeks ago and appear unrelated to the recent DOSH citations.

  • eicarr

    Iron man is the coolest thing I’ve seen in DL park in a LONG time for teen and adult males. I hope they take note at the draw Marvel is to this important spending demographic willing to also buy expensive Marvel merchandise.

    Saw ride closer coverage on KPIX CBS and of the 4-5 park guests interviewed outside the gate, only one was angry and all would rather see the rides shut down than risk employees’ lives.

    I just walk past BVS shops because I can never tell what they sell inside from their windows. It’s ok at the emporium since regulars know it sells everything in one giant open space.

  • BC_DisneyGeek

    Does DOSH know about the paper airplanes? You could take an eye out with those things.

  • DisneyanaFan

    Thanks as always for a great update.

    One minor correction: The Billy Hill and Hillbillies show is still in the Golden Horseshoe – saw them there last week and they are listed as playing there the next couple weeks on the on-line Disneyland Resort Schedule. They sometimes play outside between acts.

    • I’m glad to hear that Billy Hill and the Hillbillies are back to performing in the Horseshoe! Thanks for the correction and thanks for reading!


  • scarymouse

    Now if they can only get the Ironman suit to level the building its currently housed in , Now that’s an attraction I’d line up to see!

  • Illusion0fLife

    Ergh, the Buena Vista Street windows have become such a frustrating series of events. I might be able to resign myself to the changes if they didn’t have to go and screw with it every couple months. The fact that marketing is obsessively changing the displays seems to indicate that the changes so far have not led to a noticeable increase in sales, why then would they think the 20th time will produce any sort of different result. The definition of insanity and all that…

    The news about Disney Animation is absolutely devastating. Animators like Nik Ranieri and Ruben Aquino are responsible for some of my favorite film characters of all time (animated or otherwise). Iger is proceeding to make the *exact same* mistakes Eisner made, and it’s disgraceful that we’re having to go through this all over again. And what of Lasseter? He’s gone on record in the past saying that quality storytelling is what matters, not whether a film is hand drawn or animated with a computer, yet according to this he’s got his hand in this issue just as much as Iger does. The whole thing is just immensely depressing.

    On a lighter note, I’m happy to say that the Iron Man exhibit looks neat. Certainly not something I’d spend an hour waiting in line for, but for fans of the Marvel Cinematic Universe (myself being among them) it looks like something that would be fun to see. I know you and I differ on this point, but I’m hoping the positive reaction to this opens the door for a well themed Iron Man/Avengers attraction centered around the Stark Expo.

    Thanks for another great update, Andy. Looking forward to next weeks.

    • The only explanation for them thinking that ANOTHER redesign of the window displays is that they’re desperate and trying anything they can. Unfortunately for Disney, I don’t think the situation will improve until they get merchandise in those stores that isn’t available in countless other shops throughout the Resort. More and more people are wanting more diverse, unique merchandise offerings and Disney is dragging its feet meeting the demand. The tie-dye tourist souvenir t-shirts, 2013 logo hats and gaudy sweatshirts aren’t cutting it anymore!

      Thanks for reading!
      – Andy

    • xboxtravis7992

      Yeah, cutbacks on traditional animation is not a good sign. Hopefully the laid off workers take a page out of Don Bluth’s playbook and start making 2D animated films which take a cut out of Disney’s market share, forcing Disney to be competitive again; that is the only way we will see a 2D animation revival.

  • Tinkbelle

    No Touring Plans today. Did your partnership with them end?

    • We continue to be big fans of Touring Plans, but yes — our sponsorship and content partnership with them is taking a break for the time being.

      Thanks for reading!

  • DisWedWay

    Yes the roof tiles are definitely looking better and more fantasy like at Fantasy Faire with the variation of colors and final clear coat. They really looked like formica before. Hopefully maybe it’s time to bring Carousel of Progress back to Disneyland’s Tomorrowland with a new final act in the not too distant future. Seems like a lot of guests have mentioned they would like to see it again and show their kids who have only heard about it. Your photo of the Big Thunder entrance sign really shows off those out of period gas station lights from the 1930’s. The hooded Dietz lanterns that were always there before looked great and were in period for the 1880’s as the stamp mill reads in front. I believe Walt Disney World Big Thunder still has the Dietz lanterns on their sign.

  • Coheteboy

    The Iron Man poster you posted is actually exclusive to Annual Passholders for the sneak preview. From Saturday onward, a standard Iron Man 3 mini poster was distributed.

    • Ah, thanks for that correction. I wasn’t aware that the posters would be different.

      Thanks for reading

  • Coheteboy

    Also, Droid Factory was added this week in Star Trader, originally a WDW exclusive.

    • We didn’t have photos of the Droid Factory, but we did include a link to the Disney Parks Blog announcement in the Headline Roundup at the end of today’s column.

      Thanks for reading

  • Coheteboy

    The Iron Man poster you posted is an AP exclusive for the preview night. A standard Iron Man 3 poster was given from Saturday onward.


    What I can’t get over is why a retail shop would change their windows to reflect the products they’re trying to sell.

    Who does that?


  • KCmike

    Thank goodness Billy Hill and the Hillbillies are back in the Golden Horseshoe! All is right again.

  • dazyhill

    Iron Man was fun. I am not sure if it was worth 35 minutes to get in and another 20 to do the interactive game, but it was great being there with fellow Iron Man fans. Cool movie poster too!
    I am so upset that the prop books are gone! 🙁 Saturday was the first time I had been to the parks since last June’s preview. The displays were still being built but I could see even then that the windows were going to be special.
    Why have WDI spend all that time and money for those displays and then destroy them?

  • Drew Thedaker

    The Iron Man area is really cool, and i have plans to keep the upper floor as is. But i have new plans for the lower floor. My plan is to return the Carousel of Progress back to Disneyland, but our host would be Mr. Tom Morrow. We would see him welcoming us to the show and singing the tune as we proceed through the original acts of the show, with a edited Act 4 removing referances to Progress city. If it is possible, we can get GE to sponcer the show once more.
    If GE refuses, then the show removes referances to GE. And at the unload area, Tom Morrow invites you to Innoventions for a preview of the future. If it works, we could soon see Innoventions closing for refurbishment. So how do you like the idea?

  • whydoyoucare

    Looks like disney is on the ball for screwing things up as of late, I applaud them. & that pic of the monte cristo bites look like crap, worst food i’ve eaten there which ultimately resulted in giving me food poisoning. The sandwich is Way over exaggerated. Even the patron next to us said it was too much for him & his significant other.

    Way to go disney yet you decide to go full blown & making more profit yet overlook things that are simply considered nick nack by their standards as they money to blow.

  • ChrisNJ

    A paper airplane contest? I gotta get to DCA to experience that! Yeah, I get it was a last minute thing, but really? Can’t one of the worlds best entertainment companies come up with something a little better for situations like these? Maybe have a back-up plan for sudden attraction closures?

  • Sleepy505

    Great Job as always Andy, $234,850 in fines ouch… oh well. It’s sad to see the this has guests making paper airplanes, terrible. As far as Tomorrow land it looks like yester land something has has to be done it’s my least favorite part of the park at one time it was my favorite.

  • Big D

    So, as someone who used to work at Disneyland and now works in sales, I think I can figure out what’s going on with the windows in Buena Vista Street. So here is my story of what probably happened:

    First of all, there are three different departments. There is imagineering, who designed the props, merchandising, who orders and decides what merchandise goes in what store, and BVS guest services, who run the stores. These three departments are not allowed to have any interaction with each other whatsoever. The executive vice president in charge of merchandise sales sets an arbitrary sales goal based on nothing that is impossible to achieve. After the first quarter of being open (Jul – Sep), the stores don’t meet their sales goals. They are given a pass for that quarter only, because they can say that guests were running past BVS to get to Cars Land. After the 2nd quarter (Oct – Dec) of not meeting their sales goals, the managers of each store in BVS that is not meeting it’s sales goal is put on an “Action Plan.” (in January) This basically means that they have to submit a plan as to how they are going to increase sales, and it has to be something that is different from what they did the previous quarter. Now, the important thing is that the managers have no control over what merchandise they sell, and they are absolutely not allowed to say that the reason their sales aren’t what they should be is either 1) the merchandise they are trying to sell is boring, or 2) the sales goals are unrealistic. So they have to come up with something like putting more merchandise near the cash registers for guests to purchase while they are waiting in line, or opening the doors that were being kept closed for environmental reasons so that guests don’t think they are closed. One manager of one store submits his or her action plan and says that they are going to display merchandise that the store actually sells in the window, because guests keep coming into the store trying to buy the fake merchandise that is in the window. (This may be true to a small extent, but the manager exaggerates it for the action plan). The 1st quarter of this year (Jan – Mar) passes and the stores still don’t meet their sales goals. The VP calls another conference call of all the managers that are not meeting their goals and says that he now has a “Best Practice” to share with all of the managers, and that is they all have to put merch in their windows. So any stores that are meeting their sales goals don’t have to do this, but the stores that aren’t meeting their goals are now required to do this. It doesn’t matter that this hasn’t been proven to actually increase sales at BVS yet, the only thing that matters is that they’re doing something that is different from what they did last quarter. So, in early April, every manager of every store that is not meeting it’s sales goal is required by an executive who does not work in imagineering or merchandising to clear out their window and display merchandise that is actually for sale in the store. Now that summer is coming up, the parks will get more crowded, and the sales will go up naturally, and many stores that didn’t meet their sales goals in the first quarter will meet them in the 2nd quarter. This will be attributed solely to the fact that they changed their window displays, and as of the 3rd quarter (early July) every merchandise store in each park that has any kind of fake window display will now be required to display actual merchandise in their window. This will become a standing “best practice”, and the executive will get a nice bonus. The managers of the actual BVS stores will transfer the heck out of there and onto Main Street or somewhere that actually has consistently good sales year round, and by this time next year there will be no one working in the BVS shops that even knew that there was a time when the stores had their displays of fake merchandise from the 1920’s.

  • james woods

    I completely agree the windows used to be awesome and now they are not awesome at all. However, maybe they got too many guests asking for stuff they didn’t sell and then the guests would complain about it? Some people are really dumb and maybe they thought they could get those gloves for 10 cents. Then again, the stuff in Main Street windows aren’t for sale and they’ve kept them all these years. BVS retail managers should put it all back the way it used to be. It’s gross now.