In Defense of the Disney Guest Assistance Card (GAC)

Written by Tim Grassey. Posted in Disney Parks


Published on April 28, 2013 at 2:30 am with 86 Comments

Disney has a long standing reputation of accommodating families of all shapes and sizes. This reputation is largely based on their ability to create attractions that parents can enjoy with their children and grandparents can enjoy with their grandchildren. Beyond these clichés, Disney also does a tremendous job accommodating guests with special needs. Available programs for guests with disabilities include:

  • Wheelchairs and Electric Convenience Vehicles (ECV) are available for rent.
  • Baby care facilities exist in every park.
  • Dietary needs are met at nearly every restaurant.
  • Service animal relief areas exist in every park.
  • A variety of options are available for guests with hearing impairments.
  • Audio descriptions are available for guests with visual impairments.

In addition to the aforementioned benefits, the most impactful program Disney has for special needs guests is the Guest Assistance Card (GAC) program. To the uninitiated, the Guest Assistance Card (GAC) program is a service offered at both Disney World and Disneyland that allows certain accommodations to guests requiring special assistance. The GAC itself is a small piece of thick paper stock obtainable at guest services locations in each park. The card is dated, stamped with the required accommodation and includes the name of the guest requiring assistance and number of people in their party. Typically, the GAC can be used for up to six guests at once and the available stamps include:

  • Guests can use an alternate attraction entrance where available
  • Guests may enter attractions through the standard wheelchair entrance
  • Guests can use their stroller as a wheelchair
  • Provide a shaded wait area if available at attraction

Additionally, other accommodations include preferential viewing at shows for guests with visual impairments and the so-called “Green Light” available to guests visiting through the Make a Wish foundation.

The two most common stamps are the alternate attraction entrance and standard wheelchair entrance stamps. The standard wheelchair entrance stamp allows guests to use a wheelchair entrance where available. At a park like Disney California Adventure, most of the standby lines are wheelchair accessible so this stamp does not have a significant benefit to the guests. In most cases, guests with an alternate attraction entrance stamp can enter the attraction through the Fastpass line or through the exit. This can be a huge time saver for these guests, but because of this benefit it also tempts those who don’t need it to abuse the system.

Recently, Disney has made minor changes to the GAC program in an attempt to limit abuse. The most significant of these changes is used at Radiator Springs Racers at Disney California Adventure. Here, alternate attraction entrance GAC users are issued a return time instead of being granted immediate entry to the Fastpass line. This hasn’t eliminated the GAC abuse, but it has helped Disney manage usage on a popular new attraction.

When Disney officially discusses the GAC program, they emphasize that the card is not a front of the line pass, but the card does create an advantage if it has the alternate attraction entrance stamp. One approach Disney has taken to reduce distribution is limiting the available information on the GAC program online. A search of “GAC”, “Autism”, and “Guest Assistance Card” on yields no results. The same searches on include responses from the Disney Mom’s Panel, but no official policy. A phone call to Disneyland’s information line for more information about the program directed me to guest relations in the parks. I fully support this lack of information as a means of curbing this problem, assuming that it helps prevent abuse.

Morally questionable guests have fabricated ailments in order to receive an alternate attraction entrance GAC. In other cases, ailments have been exaggerated to accomplish the same thing. It is at the discretion of the guest services Cast Member as to what stamp is used on every GAC issued, and there are no requirements for the guests to prove their disabilities. Legally, it is assumed the Americans with Disabilities Act prevents Disney from asking for proof of an ailment. It is also reasonable to assume that Disney fears discrimination lawsuits.

While the total elimination of the GAC program is unlikely, changes to the program’s benefits are a possibility. Depending on the extent of these changes, many legitimate GAC users could decide to visit less or not at all. More importantly, changes may result in some former users taking legal action against a company that isn’t providing sufficient accommodations to those that need it. Unfortunately, if acquiring a GAC provides any advantage there will still be abuse. For this reason, I feel that restricting the distribution is a better approach than substantial changes to the accommodations.

Having said that, the accommodations may be modified more easily when MyMagic+ is rolled out. Some suggested changes to the rules are as follows:

  • Limit usage at marquee attractions to once per day, or require a return time for multiple rides.
  • Do not allow guests that have difficulty standing for long periods of time access through the Fastpass system. Instead allow these guests to wait in a seated area for the length of the standby line. This could be accomplished with an additional stamp option.

Speaking personally, my older brother Matt, who you see featured in the photos above, is autistic and my family has used a GAC on every trip since we were made aware of the program. At this point in time, family trips are productions and we now travel nine deep. As mentioned, the GAC restricts usage to six guests, so it cannot accommodate every member of my family. Where available, we get Fastpasses to supplement the GAC so that the family can experience attractions together. For rides that don’t currently offer Fastpass, we will typically wait in the standby line. The new policy that eliminates late Fastpass returns has made this approach a bit more difficult for my family, but the inconvenience has been minimal.

At first glance, my brother’s disability is not apparent to all guests or cast members. Physically, he is in the best shape of anyone in the family, and our concerns are in no way linked to his physical ability to stand in line. Our concerns are primarily ones of aggression. When a child throws a temper tantrum in the parks, it creates a scene, but rarely is any damage done to property or guests. However, when a 36 year old acts out aggressively it can be far more damaging. I remember a trip twenty years ago where Matt simply could not handle the stimulation that came with a trip to Disney World. My parents took turns staying with him at the hotel while the other parent toured the parks with me and my older sister.

Like many of us fans, Matt has his favorites at the parks. At the Magic Kingdom, his favorites have turned into a somewhat strict routine and if he hasn’t seen all of these attractions he is significantly more irritable. What makes this more difficult is that depending on the trip, a deviation from the specific order is also cause for increased irritability. His order at the Magic Kingdom is:

  • Jungle Cruise
  • Pirates of the Caribbean
  • A bag of candy at the shop after Pirates of the Caribbean
  • Splash Mountain
  • Big Thunder Mountain Railroad
  • The Haunted Mansion
  • It’s a Small World
  • Peter Pan’s Flight

He has other favorites, but typically after experiencing these attractions his irritability has worn off. Several years ago, my girlfriend (now wife) and I took an early morning flight on Thanksgiving Day. After dinner, some of us went into the park to ride a few attractions with Matt. We started the routine and made it as far as Splash Mountain. It was in the high 40s, and we got significantly wet on Splash Mountain. We were cold, we were exhausted, and we wanted to leave the park. Matt had other ideas, and we were faced with the choice of physically restraining him in the middle of Fantasyland, or completing the required attractions in the routine. We opted to complete the routine.

For my family, the GAC allows us to experience a family vacation that we can all enjoy together. Matt loves Disney World and eagerly anticipates our family vacations. Some of our best photos of Matt involve trips to Disney as you can see by the ones included in this column. Our family is looking forward to taking him to Disneyland for the first time this summer to see how he reacts to things that are somewhat familiar but still very different.

While it may seem self serving, I would hate to see substantial changes to the GAC program. It allows our whole family to enjoy a vacation with my brother Matt. If those accommodations were removed or limited, it would likely mean that we could no longer bring Matt to the parks, and thus bring an end to our Disney family vacations.

Have you used the GAC? What strengths and weaknesses does the program hold for you and what changes, if any, would you make?

About Tim Grassey

Three months before being born, Tim enjoyed his first trip to Disney World. Ever since, frequent trips to Disney World and Disneyland have helped feed the obsession. Tim currently co-owns the Disney World Rumors and news site, You can follow the site on Twitter @wdwthemeparks. In addition to contributing articles to, Tim is also a co-host on the E-Ticket Report Podcast. The E-Ticket Report (@ETicketReport on Twitter) is a member of the Mice Pod podcasting network, and Tim along with fellow co-hosts Derek Burgan and Chris Wakefield discuss what pleases or displeases them about theme parks.

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  • lionheartkc

    I actually have a problem with the GAC being too powerful. You see, my mother has MS, and if she exerts herself too much, over an extended period of time, she is pretty much done for the next few days. That being said, when we do the parks, we bring a wheelchair so that she doesn’t need to walk or stand much. We do get a GAC, just because some lines aren’t wheelchair accessible, but the problem is that every single time we go, after one or two uses, she gets it in her head that skipping the lines is a right that she has been granted to make up for the fact that she lives with an illness, even on rides where the standby like is wheelchair accessible. I’ve had to have many a discussion with her about the fact that the GAC is a privileged, not a right, and we just need to be grateful for the help it provides when we need it and not to expect preferential treatment when we don’t need it..

    Yes, I realize this is a personal issue and not a problem with the system, but I imagine that I’m not the only person who deals with this. As they say, power corrupts, and when you get to skip the 2 hour line at Midway Mania, it’s pretty intoxicating.

    My hope is that, with the new wrist bands, they may be able to expand the program to be more specific about the needs of each guest and accommodate just those needs. I think that would cut down on the abuse and it would also help people to only use the services they need instead of being tempted to take advantage of those that they don’t. I do love the idea of making it work like a fast pass. That not only takes away some of the feeling of privilege, but it also allows for better integration into the stand-by line.

    • CathyG

      we just had our first visit at Disneyland, didn’t receive any wrist bands, just the GAC. Can you give us more info on them….. thanks :O)

  • scarymouse

    I completely support Disney in their efforts to make the parks a magical place for everyone.

  • Vanner

    A cast member who saw that I was having difficulty maneuvering in the lines directed me to Guest Services for a GAC. She even called ahead, described what she saw, and they were expecting me at Guest Services when I got there. Because of the GAC, I was able to enjoy the park with my family without worrying about which lines would be too dark or winding, and therefore overwhelming after my recent visual loss. It also helped the cast members know to stop any moving walkways onto the rides. I certainly felt cared for, and respected, without feeling like a burden to the system. I know that, over time, I will gain confidence in my mobility, and receive more training in moving through lines, but in this difficult transition period for me, at a time when i needed it the most, Disney cast members really made my visit to the parks Magical, by relieving the stress I thought I would have to feel every single time my kids picked a ride. I know there are some people who don’t think I should have had a GAC (visual disabilities is controversial on these online GAC discussions), but without it, I would have been a physical (bruised my hip and ran into a column on just that first line) and emotional wreck after just a few rides. I have no problem waiting in lines, but there’s really no way to know which lines will be quick moving or slow, and my husband could only help me out so much by calling out directions while trying to also lead our two kids. The GAC put me on level ground with everyone else at the park, and I don’t want to think about what I would have done without it.

  • Haunted Pennies

    I thought this was a really great article. Our oldest (who is currently 6) was diagnosed with autism at the age of 3. He also loves Disney (we’re Disneyland goers) and the things you mentioned in your article sound very very familiar. It has historically been difficult for me to find information on accomodations for children with autism at the parks. Fortunately I have friends that work at WDW who were able to help me know what to ask for with the GAC. At our last trip (the first one where we knew about Ian’s diagnosis) when we stopped by City Hall to acquire the pass, they asked to see the person recieving the pass. Ian wasn’t able to stand in the line to enter City Hall so my husband had waited with him and our younger son outside the exit door, so that it was easy for them to pop in to visit with the CM at the desk. After our experience with this last trip and visits with other Moms of autistic children I have written a blog post about our lessons learned; what we did right and what we’ll do differently next time. If anyone wants to read it let me know and I’ll happily post the link. Like you, there would be no point to a family vacation to Disneyland without the GAC. I am dissapointed by people who abuse the system. Personally people who abuse the system should get fined, like people who park in a handicapped spot who aren’t handicapped.

  • Mtnman

    I may catch some flak for this, but usually that means you are directly over the target. ;) Perhaps there is some room to pull back on some of this GAC stuff. Obviously it is full of abuse, everyone knows this. The abuse would be gone if most GAC stuff was gone. Life sucks and is unfair. Not everyone can do everyting. Not everyone can do theme parks, and not everyone can do everything at disney, nor should they. I think things have gone a bit too far it trying to accomodate everyone. Giant obese people can’t ride everything. Handicapped people, or those with health issues, or those with back injuries can’t ride everything. It’s not their fault, it is just life. Nor is everyone able to skydive, ride ATVs scube dive, play football, runa marathon. Heck, some people can’t even walk around a themepark. I suggest, these people spend their time doing OTHER activities rather than attempting to get accomodations for everything. It is disruptive. Themeparks are food and shelter. Life sucks, we can’t have everything we want. I’m not saying some accomodations aren’t locial and practical, I’m just saying that I think we’ve gone too far in what we are expecting. I have two kids with fairly bad ADHD, and one has depression with some Autisim. I would never ask for a pass to skip the lines. If we coudn’t manage theme parks, we’d do something else! :)

    • Vanner

      I see what you are saying, and if that’s how you chose to run a park, I would respect that and just not go, but Disney has taken an approach that is understanding of the fact that, if the only thing separating their family and themselves from having a wonderful vacation, full of Disney magic, is whether or not they can get through a line, then the company is willing and able to accommodate for that. There are plenty of things that I can’t do at the park because of my visual disability. I won’t be taking up a prime viewing spot for Fantasmic, or slowing you down on the Tarzan Treehouse. I’m not beating you in a race to the Indiana Jones ride when the park opens. I won’t be spotting any of the Hidden Mickeys before you get a chance to see them first. I won’t be crowding you out of the way to look at the beautiful window displays that change every season. And the fireworks are all yours. Basically, thanks to the GAC, you won’t even know I’m there, except for the fact that you might have to wait an extra five minutes in line for the six or seven rides I manage to make it onto during a day at the park. You’re right. Life sucks, and you can’t do everything you want. I’m glad you and your family can manage theme parks without the extra accommodations. While you’re taking that high road, I’ll be over here, on the direct access (to enjoyment without needless guilt) road, because high roads, fun as they might be, aren’t for everyone.

      • JFS in IL

        I’m with you, Vanner. Well said! BTW – there aren’t many “other” activities, Mtnman, that compare to Disney. My adult son with autism will never do sports, can’t read, can’t drive – heck, our trip to Disney is the high light of his year.
        (I am so NOT looking forward to standing in line with him amid all the little kids to see Princesses again this year…but Joe thinks they are beautiful, so I do it. )

    • Mark Busicchia

      Thats a shame your children should not be cheated out of the joy
      a trip to Disney would provide for them, even if it mean’t paying
      for some professional help to assist you with them while in the park
      I am not telling you how to rasie your children it is obvious you love
      and are trying to protect them just something to think about. I have
      been enjoying DL for 47 years and will never give it up! When I can
      bring my 4 grandchildren to the park it just adds to my joy but it also
      takes it toll on me and my wife. It in there eyes and on thier faces.
      Remember DL was built so that Parents and Children would have a
      place where they could go to enjoy together as a family.
      God Bless you and your family

  • jr66

    I have mixed feelings about the GAC. I use it everytime we go to DL, and like many others, have no visable disability. I have a cyst on my meniscus, which can be extremely painful after walking up and down stairs for a long period of time (we are in the park for a couple days for each trip). I follow all of the rules, and get a fastpass when available as was recommended by Guest Relations. It’s really bothersome to have people stare and make comments about something that they know nothing about. Sometimes I feel like some cast members discriminate against me because of the pass. In fact, because we accidently used the wrong entrace for the Monorail (the elevator at the exit), we had to wait for the next train. Then it was the next train. Finally I asked what the problem was, and was given the run around. We left. That’s happened before on California Screamin too. Try using a single rider card and a GAC at the same time! Really confuses them! But, most of the time, the CM’s have been wonderful. For RSR, we always get a fastpass. When we go back at the designated time, we wait in the fastpass line until the end, then they send us over to the wheelchair accessible area. I will say that since they elimated the late return for fastpass it is much more challenging to try and get to the right area by the time frame when I move so slowly. For me the GAC has really been a life saver on some of the rides with stairs, and there’s no way I would be able to spend as much time in the park without it. But, I wish there was some way to cut down on the abuse. Like maybe a note from your doctor or something…. The real kicker is that you don’t need a GAC if you’re in a wheelchair. I’ve seen kids (teenagers) rent one in order to avoid the lines, and heard them brag about it.

  • leopardchucks

    Thank you so much for writing this, Tim. It’s a wonderful article. My 9 year old son has severe autism and does not always “look” disabled. However, he is non-verbal and flaps his arms an awful lot…especially when he’s excited. I have only procured a GAC for him one time and the CM told me to save it and bring it back with me for next time. I have done so. I agree with the others about not having an objection to showing proof. I’d gladly provide his IEP or a doctor’s note or whatever if that meant it would help cut down on abuse. Like Matt, my Johnny has very specific ride interests. Mainly, he wants to ride Splash Mountain over and over and over. We often have to use some serious big guns for redirection to get him to exit! The GAC has really helped us in a few situations. We generally try to use Fastpasses when available and if line moves quickly OR has a stimulating queue, we can sometimes wait in the regular standby line. It’s the small handful of attractions that have really congested and non-stimulating queues that he can not handle. (Peter Pan’s Flight, Dumbo, Matterhorn sometimes) To avoid Johnny having a melt down, which could involve laying on the ground, possible kicking or climbing on me and/or fixtures, we have used the GAC. It has really saved the day and we are able to enjoy a full day at the park as a family. Thank you for sharing your story. It’s nice to know we aren’t the only people dealing with similar problems!

  • Alpinemaps

    Thanks for the good article.

    I’m conflicted on its use, as it affects my family. My 5 year old has Infantile Scoliosis, which is a rare form of scoliosis that affects infants/young children. She was initially in a torso cast, but now wears a brace. We are APs, and we typically let her take off her brace when we go to the park, as a special treat.

    It’s difficult for her to walk around all day – she’s usually up on my shoulders or in a stroller. When we’re in line, I typically have to hold her. It actually gets pretty tiring for me!

    We’ve never used the GAC, and I’ve often wondered if we should. I’m conflicted with the way it might make our life a bit easier at Disneyland, but at the same time, I don’t want to send the wrong message to her. I want her to believe that she can do anything that anyone else can do, and I don’t want her to feel privileged or expect special treatment.

    Just last week, though, we were visiting the park with a family friend who did need a GAC, and I have to say, it was very convenient for RSR. The kids we were with had autism, and you could see how beneficial it was to them for using it.

    It’s also news to me that we could use the stroller as a wheelchair. I may try to do that next time we’re in a long queue.

  • Novacastrian5

    This is a great article. Thank you for sharing. We have made the trek for the last 4 years (once to Wdw and 3 times to dlr ) with our 3 kids. Our oldest is 14 and has severe autism / intellectual disability and needs mum and dad most of the time to help. He is 5’10 and big so it’s getting harder to physically manage him. On our first trip we had no idea what a GAC was until a CM came up to us in the Matterhorn line and took us up to the gac entrance, waited for us to finish and radioed to main st to ensure we had a gav waiting. We were gob smacked,humbled and in tears at this overwhelming service. We still struggle, we still get the stares if a meltdown happens, we still give great experiences to all our kids and try not to let this disability wear us down. You know Disney aside from gac has great restrooms to use ( I have to take my son so things get a bit squashy in a normal size restroom). All the issues aside though the big cheery smile on our sons face ( including his brothers I might add) as we enter the parks makes up for it all…. The GAC has allowed us to do things we might not have ever done again and we are great full such a system exists. I did say we make a trek. It’s from 12000km away in Australia we travel from! We have no such system at the few parks in Australia. Almost the opposite. We save now to come to Disney instead….

  • CathyG

    Great information Tim. :O)
    We recently had our very first Disneyland visit with our autistic daughter and her service dog. We were amazed over the 5 days that we didn’t run into any other children with their dogs, just adults, as the demand for autism service dogs is just exploding. Having the GAC pass certainly made this visit possible for us, very few meltdowns as we didn’t have to wait forever to get on/see anything. We didn’t go on any of the scarier/popular rides as Mom & Dad not big fans of them and there is plenty other stuff to see & do. Something really new that Disney has just started in the last few months is having cages for service dogs at the various rides that service dogs are not allowed on. These are listed in the Guides for Disabilities pamphlets, which also show where all the dog relief areas are. On our last day we did go the Guest Office (Chamber of Commerce) in the California park to suggest adding more relief areas and also suggesting more rides that the dogs shouldn’t be allowed on. Our dog quickly figured out that once he saw a cage, we weren’t dragging him onto a ride he didn’t really want to go on, and he was a happy camper!!! While we were on the ride, a cast member kept an eye on him….Somebody obviously has thought outside the box, so to speak, very simple & innovative idea. The staff is still training on the whole process, so you have to ask for the cage. Now, as to the matter of people abusing the GAC, unfortunately there is always an element of mankind who will try to “outsmart the system”. We have even seen this in the guide dog world where people try and pass off un-certified dogs as certifed. Our dog carry his certification card in his jacket, plus we each have Government Photo ID’s with him. As owners of a service/guide dog, we have met with plenty of resistance over the last couple years, believe me, but it is definitely worth it. Usually the first time it’s just educating people, but if it continues at the same place usually a phone call to the higher ups/Head Office fixes it. He has certainly changed all of our lives for the better and has made going to places like Disneyland a reality, not just a dream….. :O)

  • JFS in IL

    I hope someone from Disney really reads these comments and that they help the company keep the GAC, pretty much as is, for the folks who DO need it. Yes, there will be twits (to be polite) who deliberately abuse the system. Disney can not, due to HIPPA laws, ask to see proof of disability. So there will never be a way to “prove” a disability.

    I think, too, people need to not question ANYONE using the GAC pass, even if they do not “look” disabled. Hey, the only reason some folks may look perfectly “fine” to the other guest is BECAUSE they have the pass – they are not limping, in pain, having a melt down or whatever – in fact they look HAPPY (as they should be at D’Land) thanks to the GAC pass!!!

  • Bobbie42

    I am a single mom of two very large autistic boys, and yes, they don’t look like they have a disability until something sets them off. The guest assistance pass has been invaluable to us, because one son has sensory issues, and standing in long lines isn’t a problem, unless he hears a crying baby – then he gets hysterical, and at 6’2″, that gets dangerous. We have had passes for two years, and just recently ran into problems with the RSRacers – the first time we came to the ride, no one told us in advance about them issuing fastpasses. My son did not understand that it would still be another half hour before he could get in line, and wasn’t about to leave, so he stood by the fastpass distributors, refused to move, and screamed for a half hour. I felt bad for them – they kept saying there was nothing they could do, it was the new policy, and I said I was sorry too, but because he is so much larger than me, and we had no social story to prepare him for this, there was nothing I could do to remove him. After the time had passed and they said he could go, after a half hour of screaming, and people staring, asking if we needed help, etc, he stopped crying, got in the fastpass line, and was perfectly fine. Next time I was able to write a social story to let him know we would have to get a fastpass, ride other rides, and come back when the pass said it was time. Things were still shaky, but much better. If Disney didn’t have the G.A.P., it would be doubtful if we would get passes, let alone go at all.

  • CasaFamilia

    Thank you Tim very much for this article. Our daughters are 6 year old twins, both have been diagnosed on the Autism spectrum. We are an AP family and live only 4 miles from Disneyland and therefore go at least once a week and many times twice a week. Going to Disneyland and DCA has been a major part of their childhood and we feel has helped them with their social development. Going so frequently might seem excessive but it has become part of their “routine” each week and is a nice alternative to their busy school and therapy schedule. Every time we visit it is like the first time they are experiencing the magic of Disney. The GAC has made all of this possible. The alternate lines allow them the room to move about without troubling other guest or becoming a safety issue. The shorter wait times allow them to experience more attractions and shows and makes it possible for us to leave sooner and avoid them becoming over-stimulated which can occur if we stay too long. Like others we try not to use the GAC all of the time and have explained to our girls it is not automatic that we will get on the ride quickly. The twins often wear pink headphones for noise reduction and this helps clue people in that something may be a little “different”. That being said we still get looks and questions frequently and it is difficult to be patient with other guests that are rude. My wife and I have joked about how clever we are by planning ahead and making sure we had autistic twins to ensure that we could get on the rides faster at Disneyland! Any frustration we have usually dissapates very quickly when we see how much fun the twins are having and how joyful they are. I wish that the rude guests would take a deep breath and stop and have some interaction with the twins, it might help them put things into perspective and help them enjoy themselves at the Happiest Place on Earth. If you’re at the resort and see two blond twins with pink head phones and me in my Angels hat and t-shirt come on up and say hello; their joy is always infectious. Raising these beautiful daughters could be a source of bitterness and unhappiness to some but is a complete blessing for us however it is always extremely challenging; thank you Disneyland for helping it be such a blessing by being so accomodating and for bringing so much happiness to our home.

  • New Orleans lady

    I am 65 years old. I have limited walking and standing ability. I look like I am just fine. But… I have Fibromyalgia
    , degenerative arthritis and atrophied muscles. I hear comments when I transfer from the ECV to a ride. I really don’t care what people. I just say…. Don’t judge until you walk in my shoes. Do you think I really want to spend an extra 300.00 on the ECV?

  • DaddyDeuce

    I live in Colorado. Last year my wife and three children flew to Southern California for a two-week vacation.

    On the very first day of our vacation, in San Diego, my five-year-old daughter fell and broke a bone in her foot. Because of the nature of the break there wasn’t much the emergency room could do besides splint it and tell us to see an orthopedic surgeon when we got home.

    The main attraction of our vacation was Disneyland, but it became more challenging than we had planned because of her broken foot. She was unable to walk and not coordinated with her crutches so she had to be wheeled or carried everywhere.

    The GAC pass was a lifesaver for us. On some rides it did let us completely bypass the line. On some rides it got us extra assistance in boarding. Without that accommodation the injury would have turned the vacation into much more of a disaster.