Communicore Weekly – Guest Assistance Card and Disability Access Service Card

Written by Jeff Heimbuch. Posted in Communicore Weekly, Disney, Disney History, Disney Parks, Disneyland Resort, Features, Fun, Podcasts, Videos, Walt Disney World

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Published on October 01, 2013 at 12:00 pm with 5 Comments

Welcome to this week’s Communicore Weekly, where we talk about Guest Assistance Card and the new Disability Access Service Card!

DISNEY DEBATE! – Leaving the usual shenanigans for an episode, Jeff and George discuss the Guest Assistance Card and new system that Disney is introducing, the Disability Access
Service Card, and how it effects people.

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About Jeff Heimbuch

Jeff has been in love with all things Disney since a very early age. He writes From The Mouth Of The Mouse and The 626 every week for MiceChat. He also collaborates on The Disney Review every weekend. Aside from that, he is one half of the devastatingly good looking duo of the weekly vid/podcast Communicore Weekly (the other half being fellow MiceChat columnist George Taylor), which you can find at Jeff is also writing a book with former Imagineer and Disney Legend, Rolly Crump. You can find out more about the book at

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  • Timchat2

    Great episode! While the regular episodes are always entertaining and informative, I appreciated a more in-depth discussion of a “hot button” Disney topic. It would be neat to see more of this sort of thing in the future. Keep up the good work!

  • stitch1085

    If you have a mobility concern regarding the DAS system, get a wheelchair or ECV to utilize during your visit to the resorts and couple that with the new system, especially if walking too much or standing is a SERIOUS concern.

    The DAS cards are meant to DETER abuse of the current GAC system. I guarantee you several visitors are going to view the GAC as useless now because of the new system.

    No one enjoys waiting in the hot sun in humid Florida for an hour, disabled or not, but non-disabled people do it daily. People with disabilities should definitely be afforded the same experience that those without disabilities experience. Unfortunately guests without disabilities experience long waits in line or have to use the fast pass system. This new system will allow people with a disability to experience the attractions but it will now require them to wait just like the other guests. If non-disabled guests have to wait then so do disabled guests, I don’t care if it’s in a line, inside a store, at a restaurant or sitting down under a tree, but everyone should have to wait, it is what is fair and equal. The ADA requires for equal treatment of people with disabilities, not preferential.

    I do think the kiosk idea is stupid as hell, there should be cast members manning each major attraction (obviously I wouldn’t expect a cast member at every Fantasyland ride) to issue return times to guests with the DAS card.

    And for the parents of children with autism who have melt downs because they want to do what they want to do when they want to do, I get it my cousin is autistic. Let’s be honest melt downs happen whether a child is autistic or not, they are more frequent with an autistic child, but it really depends on how well the parents are able to handle it. My uncle and aunt do a fantastic job of dealing with melt downs, so much so that my cousin’s melt downs have been very rare these days. I think if a parent really truly believes that their child won’t be happy with the new system then maybe they should rethink their vacation. But how can we already be upset about this new system when it hasn’t even been tried out by anyone?

  • mamaonwheels

    Something just doesn’t make any sense to me about this entire restructure of the GAC. While I do agree that folks may have taken advantage of it before, are we sure that there have been enough people “scamming” the system that would force Disney to make changes? Seriously, if there have been moms rich enough to hire someone who either feigns a disability or is actually disabled, then why wouldn’t they use their wealth to simply get VIP tours which would include bypassing the lengthy queues? How do we know that Disney did not plant these stories themselves in order to free-up the lines when they introduce new Fast Passes for a fee? While I do not know for a fact if Disney is working on giving people the option to buy a certain type of FP, I’m certainly thinking that this is what they plan in the horizon. However, for that to work they’d have to free up the entrances that were formerly taken up by wheelchairs and ECV’s. Just sayin’.

  • Will G

    I think a root problem with GAC was a sense of entitlement that permeates Americans (and I’m an American – not a Frenchman)
    It doesn’t help that in California you can get a doctor to prescribe comfort dog for you to help you cope with life and this little yapping, pooping and peeing critter can now go where ever you go. Even restaurants. (I like dogs (I like cats more) but I like them in other people’s homes and backyards more) I’m good with seeing eye dogs. They’re working.

    Anyway there are plenty of Californians getting parking spots they don’t really need more than the next guy who’s foolish enough to abide by the rules of fair play.
    And that extends into the theme parks.

    It sounds to me like the new DAS takes into consideration the challenges faced by persons with most disabilities.
    If you can’t stand in line for 30min or more, you have a reserved time to return. In the meantime you can sit in the shade or a restaurant or shop.

    The autistic question is a challenge. Especially since the spectrum has exploded in the last 15 to 20 years and people who would have been considered different, or impatient are now diagnosed as autistic. No company should be forced to evaluate the relative challenges of their customers. If you’re diagnosed autistic, you’re autistic. Not – he needs to get on rides right away, but this one can wait 15 minutes. Or He’s okay in crowds, but this one needs a three foot clear zone radiating from him at all times.

    I don’t know how I would meet this challenge if I was Disney. And I can understand that the parents of autistic children already have challenges in their life. But if we had never traveled down this road with immediate access, I don’t think we’d be as upset as we are now that a delay is going to be introduced into the system.
    A delay that takes most of the motivation to cheat out of the system.

  • davidrusk

    If only all humans were naturally honest and kind there wouldn’t need to be a change to the system. Like Charlie Brown once said, “I love mankind, it’s humans I can’t stand.”