MiceAge Update: DAS is the New GAC

Written by MiceAge. Posted in Disney, Disneyland Resort, MiceAge Update, Tokyo Disney Resort

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Published on October 08, 2013 at 3:00 am with 173 Comments

Today is the last day to use the Guest Assistance Card, a de facto Unlimited Front Of Line pass that Disneyland has been using since 2004. While Disney finally released some basic information around the new DAS Card that replaces it, in this update we’ll fill you in on all the secrets behind the new system and the huge amount of drama that’s been playing out in executive offices in Orlando and Anaheim. We’ll also discuss the latest changes to the plan to give Tomorrowland a heavy dose of Star Wars.

Kick up your fuzzy bunny slippers and hold on tight to your pumpkin spice latte, because this is going to be a wild, and only partially accessible ride. . .

DAS is the New GAC

We’ve been covering the coming demise of the Guest Assistance Card (GAC) since we broke the story in early summer that Disney execs were horrified over the embarrassing expose’ of the issue on The Today Show back on May 31st. The New York Post covered the story first at Disney World earlier in May, but Orlando execs felt the issue was contained to East Coast traditional media and not worth doing any major damage control over. But when The Today Show, and less savory news programs like Inside Edition, showed undercover footage of the rampant abuse taking place daily at Disneyland, the Burbank bosses got clued in to the issue and execs in both Anaheim and Orlando suddenly scrambled to fix the problem. Local theme park managers on both coasts had been complaining for years that the GAC was a broken system filled with growing fraud, but no executive wanted to risk career suicide by taking on disabled children and their protective mothers and so the pleas for help from local management went unanswered for years. The Today Show changed all that, and now the issue is so high profile that executives on both coasts have quickly jumped on the DAS ship to boost their office image. Their managers can only roll their eyes and smile bravely at these newly interested executives.


The outcome of all this is the new Disability Access Service, or DAS, which is an acronym that has gone through a few wording changes in the last month and replaces the GAC system entirely. The exact phrasing on the DAS card was chosen purposely, to stress that this is a card specifically for disabled people to access a facility, rather than just “guests” receiving “assistance” as the old GAC stated. The DAS card has several security features built in, most notably a color photo of the card holder and a QR code that will instantly identify the user and their history in the parks. The DAS card also has “Terms and Conditions” sternly worded on it, and all DAS holders must sign and date the card to acknowledge they’ve read those conditions and agree to abide by them.

It’s hoped that the photo and information attached to the card will also weed out a growing group of fraudsters in Anaheim; otherwise healthy Cast Members or Disney employees from Burbank who have figured out the GAC was their golden ticket on top of the free admission passes they already receive. The QR code on the DAS can also be used via internal communication to alert a Disney employee’s supervisor of a potential disability that may put them at a health risk on the job, assuming that employee hasn’t already made their supervisor aware of the disability.


On the back of the card is a spreadsheet with space for 40 attractions, where Guest Relations CM’s at kiosks around the park will issue boarding times for high-wait rides based on the current Standby wait at the attraction. Kiosks will be placed around both Disneyland Resort parks, and any member of the party can go to a kiosk and get a boarding time for any ride in either park. The disabled member of the party does not need to be present at the kiosk to get a boarding time, so Dad can run junior’s DAS card to the kiosk in New Orleans Square after riding Splash Mountain and get a new boarding time for Radiator Springs Racers in Cars Land. But when it comes time to enter Racers via the Fastpass queue, the person the DAS is issued to must be present and must ride the attraction for the card to be honored. Only one boarding time can be issued at a time, and while they won’t allow you to use the boarding time early, unlike a Fastpass window there is no limit to how late you can be. But to get the next DAS boarding time, the current boarding time must have lapsed and that ride have been lined out by the CM’s at the ride. A spot on the DAS card will be used for a daily CM code word to start, while they await the arrival of infinitely variable ink stamps to use as another fraud prevention tactic.

The DAS program will work differently at WDW, where instead of kiosks staffed by Guest Relations the CM’s at the attractions themselves will administer and manage the boarding times given for each ride. The reason for most of the major differences between WDW and Disneyland is due to some shocking statistics that were compiled on GAC usage at the two properties earlier this year. While DCA heads towards an annual attendance this year of over 10 Million people, with the wild success of Cars Land holding steady after its first full year, Disneyland continues to pull in close to 15 Million per year for a total of 25 Million annual visitors to the Anaheim property. And at Walt Disney World, the combined attendance for all four theme parks per year is holding steady at 48 Million annual visitors. So you would think that almost twice as many GAC passes would be issued at Walt Disney World, right? Wrong.

On recent autumn Fridays, as attendance at both Disneyland and DCA quickly swells by 30,000 or more after 5:00 p.m. when the local Annual Passholders get off work, TDA asked Guest Relations to compile statistics on how many GAC passes were issued daily now that GACs were no longer being issued for months at a time. Meanwhile, Team Disney Orlando staff were compiling the same types of statistics on GAC passes issued out of the four WDW parks on their typical busy days. The answer was shocking to the execs in TDA, but not at all surprising to the Guest Relations CM’s who crank out hundreds of passes per hour from the desks at City Hall and Chamber of Commerce. On the average Friday in autumn, when few if any Annual Passholder blockouts are in effect, the Disneyland Resort was issuing just over 2,000 GAC passes per day, roughly split evenly between Disneyland’s City Hall and DCA’s Chamber of Commerce. On similarly busy days at Walt Disney World, the four theme parks combined were issuing just 250 GAC passes, with about 100 passes going out of Magic Kingdom’s City Hall daily, and the remaining 150 passes split between the Guest Relations offices in Epcot, Animal Kingdom and Hollywood Studios.

Since the average GAC in Anaheim is valid for 5 people, that means that 10,000 people out of an average Friday’s combined two-park attendance of 75,000 visitors is roaming the parks using a GAC to enter any Fastpass lane or ride exit they want with no questions asked. Assuming the average GAC party boarded 3 E Ticket rides during a four hour Friday evening visit, that’s 30,000 Fastpasses per day that couldn’t be issued to the tourists who got to the park much earlier in the morning. (No wonder the Fastpasses for Radiator Springs Racers are gone within two hours every morning) Out at WDW, barely 1,500 people using a GAC were creating vastly less impact spread amongst the 150,000 visitors roaming the four parks of Walt Disney World on a typical day.

The same type of GAC impact is repeated in Anaheim on Sundays, when few AP blockouts exist and the parks swell with 75,000 people from late morning through early evening. In short, the purely statistical take away was that the GAC problem in Anaheim was driven largely by Annual Passholders, and to a growing extent by Disney employees, and the Anaheim parks deal with a much higher percentage of visitors accessing attractions using a GAC than the WDW parks do.

Using those shocking statistics, which had TDA executives first wondering if the numbers were in error (they weren’t, and the tracking continued for weeks), it was quickly decided that the DAS program in Anaheim must be applied and policed throughout the process by Guest Relations CM’s. The other deciding factor was that Disneyland’s Fantasyland has twice as many rides as Magic Kingdom’s Fantasyland, and at Disneyland none of them have Fastpass and most queues aren’t wheelchair accessible, where at Magic Kingdom even basic spinners like Dumbo and Teacups now have wheelchair accessible Fastpass queues. Disneyland’s Fantasyland will have its own DAS kiosk to help manage entry to the five different dark rides, three spinners, two big E Tickets, the various Princess meet n’ greets, and the 1950’s era Storybookland Canal Boats and Casey Jr. Circus Train.


The existing Radiator Springs Racers Kiosk

What will prove to be very challenging the first few weeks is issuing hundreds of DAS cards per day. The new reservation concept will take some explaining, the terms and conditions must be gone over and agreed to by each DAS holder, and then a photo must be taken and the info attached electronically to the persons Annual Pass account or ticket. The DAS cards will only be valid for a maximum of 7 days in Anaheim (14 days in Orlando), but once an Annual Passholder is in the system on future visits the QR code can be scanned on the old DAS and a new one printed out quickly.

Because of the increased transaction time a DAS card takes, lines are expected to be epic at Guest Relations, especially this upcoming Friday evening and Sunday afternoon. To combat that, every Guest Relations CM is working overtime for the next few weeks and a “task force” of TDA managers has been enlisted to roam the parks the first two weeks helping with problems. It goes without saying that it’s expected there will be quite a lot of upset people at first, especially this Friday night and Sunday afternoon, and Disneyland’s Security team has also quietly beefed up staffing to wait in the wings at Guest Relations in case things get out of hand with a specific person or group.


The other bit of drama is also expected to play out primarily at California Adventure, where every line and facility was designed to be wheelchair accessible. Effective with the DAS rollout, being in a wheelchair or ECV while in DCA no longer means you can use the Fastpass lane. If you are in a wheelchair and want to go on Soarin’ Over California, you either need to get a Fastpass or wait in the Standby line, no exceptions. If a person in a wheelchair also has a DAS, then that can be used to access Fastpass in DCA using the DAS procedure. A few newer attractions at Disneyland with wheelchair accessible queues, like Star Tours and Winnie The Pooh, will also play by this rule. But it’s at fully accessible DCA where it will be a blanket policy. The DAS card will also be harder to get from Guest Relations than the GAC was, as they are using a new set of questions to weed out those with anxiety or stamina issues, which would trigger the instruction to use a wheelchair or cane, or to plan the day in advance using Fastpass.

This is obviously a huge change, and it didn’t help that the story got away from Disney once it leaked on the Internet. North American parks chief Meg Crofton attempted to gain some goodwill by releasing a letter last month to amateur Disney bloggers who use the GAC program primarily for their autistic children. It’s important to remember however that Meg Crofton didn’t actually write the letter at her kitchen table, but that it was crafted anonymously in an office cubicle by TDO’s Executive Communications team and Meg simply reviewed it and approved its use. The result of this fake olive branch extended to the bloggers was not constructive however, as most bloggers took even more offense to the sterile corporate letter than they did to the leaking info on the Internet. The TDO team was reported to be dismayed at how poorly the letter was received, but instead of backing off they continued with the plan by the Communications team and quietly released the letter again last Friday afternoon with some DAS info on the Disney Parks Blog in a stereotypical Friday afternoon bad news dump. They just don’t seem to understand how sterile and tone deaf they appear out there in Team Disney Orlando’s cubicle farms and executive offices.

Back in Anaheim, thousands of Guest Relations and Attractions CM’s have now all had hours of classroom training on the new DAS program. The executive teams on both coasts have had daily conference calls on the rollout plans. And staffing at Guest Relations, Security and Attractions has been boosted through at least the first weekend of DAS. They’ve spent a huge amount of money, energy and human capital to get this rolling, and wise observers are now simply wondering how strong the executive team will stand behind the DAS program once the complaints start rolling in. It should be remembered that the GAC program started the same way with high hopes and strictly enforced rules back in 2004, to replace the rampant abuse of the Special Assistance Pass that came before it. It didn’t take long before Guest Relations caved in to the complaints and folks figured out the code words to use to get a card, and the GAC program was a sham by the time the 50th Anniversary was wrapping up in 2006.

A New Hope?

While the Disneyland Resort waits anxiously to see how the DAS rollout goes, there’s much happier plans being cooked up for Anaheim for the future. Last week TDA’s executive team held their first regularly scheduled meeting about the 60th Anniversary, as they plot out which new parade and fireworks show and marketing slogan gets chosen for the party in 2015. The 60th is also a bit of a speed bump for Imagineering, who have to figure out how to kick off two major construction projects during that time; Monstropolis at DCA and Star Wars Land at Disneyland.

The Star Wars project for Disneyland’s Tomorrowland has the most logistical hurdles to overcome, as Monstropolis will be able to hide behind construction walls in an otherwise abandoned corner of the park. But the Tomorrowland project will require major reconstruction of existing E Ticket attractions, as things like the permanent moving of the Space Mountain entrance and queue must now be figured out. The aesthetic of most of the land will change to take on the appearance of the Star Wars universe, particularly in the back eastern half of the land.


Disneyland fans will cheer when they learn that the Astro Orbiter will be torn out and removed from its current location at the front of the land, which only served to make that area of the park feel more congested and claustrophobic instead of kinetic and full of energy. The re-Imagineered Rocket Jets spinner is currently planned to land up on top of the Space Mountain Concourse, tying in with a repurposed Starcade upper level next door.


And the old Rocket Jets spinner and PeopleMover platform gets an extreme makeover, as a landing pad in the Star Wars spaceport that forms the loose theme for the new land. And what’s a landing pad without a spaceship, right? The craft that will have landed there won’t be any old spaceship however, but will be the famous Millennium Falcon that will act as an elaborate walk-through attraction and meet ‘n greet location for your favorite Wookie co-pilot. In the shadow of the landing pad is the old Tomorrowland Terrace dining facility, made over into the rowdy Cantina on Tattooine where we’d told you previously that those tests in the Golden Horseshoe last month were for an interactive dining/entertainment concept using the Star Wars universe.


The back of the land is where the big new headliner attraction sits, in the place of the existing Innoventions and Autopia. After abandoning previous attempts to utilize the existing PeopleMover track and loading area, the Innoventions building gets gutted and in its place is the pre-show and boarding area for the new Speeder Bike thrill ride. The majority of the track heads outdoors and to the north, demolishing the Autopia freeways and taking over most of that area for the new ride. The outdoor Speeder Bike course is set on the forest moon of Endor where the Ewoks live, and an Ewok village and walk-through attraction will house dining and shops as the Speeder Bike ride zooms nearby. Imagineering has had dueling proposals for this area; one that retains the 1959 looping course of the Monorail and disguises it amongst the forest, and one that cuts out much of that track and shortens the Monorail route to open up more of the Ewok forest visuals. It should be noted here that Tokyo Disneyland’s Tomorrowland has an aging aesthetic with a sprawling and underutilized Autopia attraction taking up space.


If Disney can avoid the worst of the press with the roll-out of DAS, the month of October should be remembered mainly for big announcements of exciting new things coming to Anaheim and Tokyo.



Oh-KAY, that wraps things up for this update. But never fear there’s always more news just around the corner. . . in a galaxy not so very far away or long ago.  Does it seem to you that perhaps the boy wizard does in fact still have something to fear from Bob Iger and his legion of Imagineers? What do you think will be the result of the DAS roll-out this week?

You folks are the real park experts, we want to hear from you.  If you enjoyed today’s update, please be sure to share with your friends on Facebook and Twitter and leave us a comment below.

About MiceAge

The MiceAge crew was started by Al Lutz in 2003, and is committed to bringing you the inside Disney story that you just can't get anywhere else. As much as we'd all like to see more frequent rumor updates on the site, we only publish when reliable news and rumors are available to share. The MiceAge news Editor can be reached at: [email protected]

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  • mcow1

    Wait, Autopia is going away? Seems like that should be a big story not just an aside. When I was at the park over the weekend we were in the Monorail with some smaller kids that were so excited to be able to drive a car. That is Tomorrowland for them. A shame things like that are being taken out.

    • BradyNBradleysMom

      They can ride go-carts at their local amusement park. Most states even have go-cart tracks with putt-putt courses. It’s an experience you can have anywhere. Maybe they can build a Cars-themed go-cart track for kids over at DCA.

      • TodAZ1

        My thoughts exactly, Brady.

  • Sparky

    My thoughts are with the Cast Members as they deal with the rollout of DAS. A couple things about the possible Tomorrowland plans bother me. First, I’m not keen on the idea of the Rocket Jets up on the Space Mountain concourse deck. Space Mountain is such a spectacular and iconic piece of architecture. I’d hate to have something impeding the view of it. They messed with Space Mountain for the 1998 TL redo and that didn’t work out so well. Further, I believe that the kinetics of a Rocket spinner is really needed in the center of Tomorrowland, where it was before. The designers of the 1967 Tomorrowland knew what they were doing! I also think it would make more sense to have the “spaceport” with the Millenium Falcon (and, maybe the Cantina) where Pizza Port is. I’m just not feeling the Millenium Falcon as the “showpiece” in the center of “Tomorrowland”. I’m ok with the Speeder Bike attraction. I’ve long suspected that it would be a better attraction taking the Autopia acreage rather than using the PM track. From what has been revealed of these possible plans for Tomorrowland, though, I don’t see it as coming anywhere close to Wizarding World as a “Potter swatter”. I am a bit concerned about so much of Tomorrowland being given over to Star Wars.

    • DobbysCloset

      Your first sentence, 100%. 200% even.

  • stitch1085

    I am wishing the Cast Members the best of luck tomorrow! I am just confused why the DAS card has a bunch of lines for writing when they could just be utilizing the QR codes to verify check in times and return times at attractions (Universal utilizes QR codes with great effect!) I also find it interesting that as money loving as Disney is they haven’t yet offered an up charge for front of line access to attractions. I guarantee people (especially tourists) would pony up the extra cash for that, I certainly would if I was visiting with family or friends who don’t go very often. One size does not fit all but hopefully guests will keep their cool and realize that yelling or screaming at a power less Cast Member is going to do nothing but potentially have them forcibly removed from the parks.

    The Star Wars land sounds incredible I just hope they don’t call it “Star Wars Land.” I still don’t like how they call cars land “Cars Land” I would much prefer it to be called Radiator Springs because that is literally where you are stepping into when you reach that land! But anyway here is hoping changes come soon and Disney sees even more money rolling in. It seems that Iger realizes that if you build QUALITY attractions and experiences then the investment will be well worth it so keep investing money into quality. New Fantasyland was done on the cheap (sorry WDW).

    • swrdfghtr

      I think the write-in lines are more for the guest’s benefit, so they have an easy “when to return” reference. Kennywood in PA does exactly the same thing, and it worked very well for us on a trip there.

      It’d be refreshing to see people being patient. Sadly, I imagine most folks with actual disabilities (or accompanying family members with them) will be the politest. It’ll be the folks used to scamming the system that get the loudest.

      I think a lot of folks aren’t taking a moment to appreciate that much of this new system goes far, far, far above and beyond what the company is legally required to do. The recent statements that (for example) families with an autistic child might be given a pass to experience to a certain number of attractions without having to wait for a return time… that’s WAY in excess of what’s required. Even if Disney’s system isn’t what everyone wants it to be, they clearly seem to be making an effort. Yes, it’s a bit of a blundering effort, but they’re a giant company and these things do take time to sort out.

      • stitch1085

        I completely agree about the loudest people being the scammers. People need to bring their patient pants and just work together WITH Disney, not against them on this. I hope the new system is rolled out with no (or very few) hiccups.

  • lighttragic

    Two points questions will Finding Nemo be now llisted under fantasy land once the conversion is complete . I think that would help thematically . Also Autopia could be re purposed over to California Adventure in Carsland . Thoughts?

    • stevek

      I had the same question on Nemo…though I’ve read other places that it could go away as well. As for Autopia, seems like it would be a good fit for Carsland phase 2. Rip out Bug’s Land completely, build new Autopia with electric vehicles themed to the many Cars vehicles. I don’t think it will happen though, just my gut.

  • The Lost Boy

    It’s less that there are a “bunch of whiners and complainers,” it’s more that it’s the same whiners with the same hackneyed complaints.

  • CaptainCM

    I was front and center in 2004 with the revamp of the SAP -> GAC system and it was BRUTAL. That first day in City Hall it was pretty much a constant line from 8AM until I left at 7PM after some overtime. I got all sorts crying people, screaming people, people who just gave up and walked away. I’m sure it will be more of the same for this roll out, and my hat’s off to the current generation of GR CMs out there holding the front lines.

    I really don’t see anything new or revolutionary with this system, and after 6 months or so, I’m sure all the usual suspects will figure out how to defeat the system more or less. I’m glad that the “GREEN LIGHT” passes are in the hands of Make a Wish though, you never know what people will do. Although, as a CM, I only issued 3 or 4 green lights and they were in very specific circumstances.

    It’s a little bittersweet to see the star wars stuff taking over Tomorrowland. On the one hand it’s great theming and insanely popular, sure to bring excited crowds back to Tomorrowland, like in it’s hayday of the late 1980s. But part of me is sad that we won’t be likely seeing anymore original designs like “Rocket Rods” or “Circlevision” etc now that the Go-To is Star Wars. Overall, I am glad for remake, as the Tony Baxter/Tom Fitzgerald 1998 Tomorrowland has been waiting on it’s deathblow for a while now. REALLY happy to see that Rocket Tower is coming back, especially now that my kids are approaching Disneyland attendance age! :)

    • ScottOlsen

      Well, Tomorrowland’s heyday was the late ’60′s, not the late ’80′s.

      • Not My Real Name

        No, I agree that it was the late ’80s. The subs were running, PM was running, there were two Autopias, America Sings was there, the original Star Tours was there, Captain EO was cutting-edge… I spent half my visits in TL back then. Now, it’s just SM, ST, Autopia, the Monorail and the Railroad as the last ride of the day.

  • Gregg Condon

    Thanks for the update. Hopefully the DAS will be better than GAC. I’m sure there will be some kinks to work out.

    As for Autopia, it’s sad that it’s likely going but it’s likely time for it to go. It takes up far too much real estate.

  • DannyB

    Disney is reluctant to release details of the re-imagined Tomorrowland, for two reasons: Plans call for Speeder bikes to enter the Matterhorn (re-themed to represent Hoth), using the (reopened) holes once used by the skyway. Meanwhile, down below, the submarines take you to Naboo and the underwater cities of the Gungans. Your onboard narrator is, of course, Jar Jar Binks. ;)

    (Sorry, Nemo, but there’s always a bigger fish…)

    • JFS in IL

      If Jar Jar is the narrator there is no way you could EVER get me on that ride!

  • martinjbell1986

    Earlier this year when I saw some things Disney was doing to invest in their Parks and Resorts division, I picked up some Disney stock (DIS) and i’m glad I did. News like this is great for the company, park goers and investors. Prices WILL eventually go up again due to the crowds that this expansion will bring in.

    • The Lost Boy


  • StevenW

    The long term solution is fixing the queues to allow wheelchairs. Fantasyland seems to be the biggest problem, but rides like Snow White and Pinnochio should be quite easy to update since their queues don’t fill up as frequently.

    I wonder why they didn’t bother incorporating DAS with Fastpass. For non-Fastpass rides, they need to add DAS machines that dole out return times. Take the human out of the decision making process to decrease abuse.

    • stitch1085

      I was thinking the same thing! Why not issue a card that can be used at a “DAS” machine that spits out a return time based on the number of people in your party? And utilize a touch screen where you can pick ANY attraction within the park you are in to receive a return time for. That way even if you are in Tomorrowland grabbing lunch you can go up to the DAS machine and get a return time for Splash Mountain. Since the person with the disability doesn’t have to be present when receiving the return time it makes the most sense to me, and I’m sure having an automated machine do the work is much cheaper than having a person doing this.

  • Pingback: Disneyland to get full sized Millenium Falcon with Chewbacca meet-and-greet()

  • DobbysCloset

    Kevin, it is great to have a level, Disney-lovin’ head give us a sober perspective on the new disability access system. Personally I like the little booklets — what an incredible souvenir!

    But Kevin, I hate seeing the joy of discovering new Disney trivia replaced by level-headed and sober. It rubbed off on your Star Wars Land info. I was still so busy worrying about cast members that “they’re gonna redo TL, take out the Autopia…” felt so matter-of fact. The Autopia? I was so looking forward to letting The Chihuahua pretend to drive…

    • daveyjones

      kevin? this is al’s column.

      • DobbysCloset

        Oops, sorry…I was getting my columns confused before coffee. Where is that Starbucks again?

  • judymark

    I represent the Autism Society of Los Angeles and we are very concerned about the new changes to how Disney will treat individuals with disabilities. While many people, particularly the elderly or those in wheelchairs might be able to handle the new system, there are many children and adults with autism who will have great difficulties. We will be at the park tomorrow and the weekend to monitor any issues that arise and plan to share our concerns with Disney guest assistance executives. Please feel free to contact us directly if you would like to become involved in our monitoring efforts. Thanks. [email protected]

    • JFS in IL

      Could we get word out that although Disney can’t ask for proof, that parents of kids with autism and adults with autism get a doctor’s note or something and voluntarily show it when requesting the DAS? Let Disney see how many otherwise “normal” folks really do have a “hidden” disability and can neither wait in long lines OR understand waiting at all!!!!

      • DobbysCloset

        You would be violating federal law designed to protect adults with non-visible disabilities by doing that, and hurting other folks who don’t want it to be a practice be presenting doctors’ notes to anyone or reading anyone’s intimate health details.

        The humans with the phony “Service Dogs” are the quickest to present “Certification Papers.”

        You want to advertise your autism — wear a shirt that says “Autism Speaks” or some other organization slogan. Labeling the kid with a similar shirt smacks of Munchhausen by Proxy. I most certainly am not wearing a shirt that says, “PTSD — Explodes Without Notice.” Unless it has a picture of Goofy on it.

      • Not My Real Name

        No, a PTSD – Explodes without Notice” shirt would have Donald Duck on it. (Now we know why Donald has a problem with expressing his anger!)

    • swrdfghtr

      These seems like an awfully informal venue for an official representative to make such a statement.

      But, Disney’s also specified that additional accommodations may be made on an individual basis, such as allowing for immediate access to a number of attractions for individuals who can only spend a limited amount of time in the park environment.

      That said, I’d think your Society would at least recognize the company’s initial efforts to far exceed what ADA requires (co-equal access, not special accommodations), and perhaps offer some constructive suggestions for how the program might be improved, while still helping prevent abuse. Your Society in particular should be concerned about non-disabled individuals abusing any accommodation program, since it makes the program harder to access for those who truly need it.

      There’s been a lot of anger and concern directed toward Disney, but precious little actionable, constructive commentary on how they might improve, while still protecting the program for those who need it, and without creating unnecessary disruption or inconvenience for other guests.

      • DobbysCloset

        Sweet. But apparently when micechatters squeak, Disney listens.

    • Westsider

      Hi Judy,

      Are you also “monitoring” Knott’s Berry Farm, Universal Studios Hollywood, Sea World San Diego, and Six Flags Magic Mountain? Because all four of those SoCal parks, run by various corporate owners, use exactly the same type of DAS boarding time system as Disneyland.

      Do your staff at he Autism Society of Los Angeles also send “monitors” into those local parks (most of which are closer to Los Angeles than Disneyland is) and complain about their legal processes? Or is it only Disneyland Resort that you monitor?

      • stitch1085

        Very good question Westsider. I would like to know as well, Universal has been using a similar system and I have never heard any uproar from any organization about their policies so why is Disney being singled out?

  • Esmeralda

    We have varying opinions on Star Wars within our family, me being somewhere in the middle – I enjoy it, but am not a fanatic. The whole family agrees that Tomorrowland should not become Star Wars land. The lands of Adventure, Fantasy, Frontier and Star Wars? Please put Star Wars land in Disney World’s Hollywood Studios where it belongs and bring new and original ideas to Disneyland!

    Thanks for the update; it will be interesting to see what happens!

    • martinjbell1986

      I think the new theming will be a big improvement over what’s there now. Your trading Autopia and Innoventions for a speed bike thrill ride AND an Millenium Falcon! I’d take that any day. My prediction is more people than when Cars Land opened.

  • Hawaii Disney Fan

    As much as I like the nostalgia of Autopia, I’ve always thought that it was really outdated for “Tomorrowland”. I’ve been feeling the same way about the Submarine Voyage. I love the thoughts of Star Wars having a broader impact in Tomorrowland.

    However, I can’t believe that no one has thought of a great way of saving Innoventions. Especially with all the Marvel ammunition that Disney has. Two words. STARK INDUSTRIES. Rename it, keep going with injecting the Marvel meet-ups in there, and watch the fanboys flock.

    • BradyNBradleysMom

      I think the Marvel stuff should go in DCA. It’s Disney California Adventure. And the Marvel stuff could be the “Adventure” of that park.