I'm so excited. However; this is my second time applying as the first time I went in and had an interview, I was told by the interviewer I seemed down, and didn't seem happy, and was told to come back in 6 months. Well, I'm going in tomorrow and will be sure to keep a fat smile throughout the entire process. I just had one question. Could you anybody give me some pointers on how to answer that one question, I think it's "Describe a moment in which you gave excellent customer service." I seriously don't know how to answer that as I only have retail experience and can't think of a single time I exceeded customer service expectations.