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  1. #1

    • "Always On The Move..."
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    Jun 2005

    To CM's @ Space Mountain on Monday.... :)

    I and my family were at Space Mountain on Mon, April 10th in the early evening hours when a "situation" ocurred in the handicapped line. The CM's and Security went above and beyond in maintaining calmness and control.

    A boy (approx 12 - 14) was having what we call in Special Ed refer to as a complete "melt down." While NOT diagnosing, (and besides not being allowed to) from assessing the situation, I would say he appeared to be Asperger's, Austic or SED (severe emotionally disturbed) classification. However, something apparently triggered him and he was screaming, cursing, and in hysterics with anger. (I specialize and was trained in defusing these type of meltdowns and crisis intervention at my school site).

    The boy was in the back corner of the line (where the bench type seating is). Staff had made a small Human Barrier (about 3 security + a couple of CM's) and had re-directed the line away from the situation. Other security were standing by more towards the CM Entrance/Exit, but watching the situation. The boy would get extremely aggitated and scream obcenities regarding people, Disneyland, and then go into that hysterical type of screaming that the only word understandable was ..THE word. Again, the CM's and Security stood calm, quiet and just kept the line moving. This went on for at least 1/2 hour that I know of, and it was in the process when we arrived. (Incredibly long for a meltdown.)

    An adult (family ?) was trying to calm the boy down, but from what I observed and the way I have been trained, she actually appeared to be causing the problem to escalate. (Standing directly in front - not to the side, demanding full eye contact, etc.) But she did keep him from running a few times. (We were trying not to look, but as the line shifted, you would get glances).

    When the boy finally de-escalated enough to be moved, they quickly moved him via wheelchair through the CM Exit/Entrance. The CM's then quickly and quietly explained what happened. Very Very well handled. My Sister also works in Youth Mental Health as a Crisis Intervention Counsler...we both were very impressed by how the entire situation was handled. We did get to tell one CM that, but would like to pass on kudos to the rest of the Cast who were there.

    You guys went above and beyond in an extremely difficult situation. You gave the child the space needed, and directed guest attention away from him (not easy at all). Again, I have never been so impressed.

    From someone who works with these kids when they "go down" I applaud you all. . Just wanted you all to know that your part in helping this turn out successfully (it could have gone sooooo wrong) was appreciated by a number of us there.

    Now, go and take some time out for yourselves. These things are always emotionally draining. So...
    Quote Originally Posted by migo View Post
    I poop with joy!
    Best Quote...EVER!!!

    Member of the Black Cat Owners Association #6

  2. #2

    • <3
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    Join Date
    Jun 2005
    Lost Bar - It's where we come together in true DMCA style.
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    Re: To CM's @ Space Mountain on Monday.... :)

    Wow, what a great post! I always wondered how these things would be handled because the majority of the public just doesn't understand. I guess the CM's are trained to handle this? If not, they still did an outstanding job.

    And thank you for sharing.

    "Dance like no one is watching. Sing like no one is listening. Love like you've never been hurt and live like it's heaven on Earth."
    — Mark Twain

  3. #3

    • I'm your huckleberry.
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    Join Date
    May 2005
    Ventura County, CA

    Re: To CM's @ Space Mountain on Monday.... :)

    Wow, this is definitely one that should be sent to management at Disneyland. Did you do a write up at city hall or send an e-mail? If not, please do! The supervisors of those cast members should know what an amazing job they did!

    Quote Originally Posted by Senator David Wu (D-OR)
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    Everyone says that the U.S. doesn’t make anything anymore, but that’s not exactly true. We’re the world leader in the manufacturing of bull****.

  4. #4

    • Hello there
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    Apr 2005
    winter wonderland
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    Re: To CM's @ Space Mountain on Monday.... :)

    what a great post.
    Fratsor Sister - Delta Mu Chi Alpha


  5. #5

    • e komo mai
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    Join Date
    Jan 2005
    Honolulu, HI

    Re: To CM's @ Space Mountain on Monday.... :)

    CMs rock.

  6. #6

    • :)
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    Join Date
    Oct 2005
    Matterhorn, 5th floor.

    Re: To CM's @ Space Mountain on Monday.... :)

    I was there and yes, those parents we'rent helping the situation at all!!!!

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