Page 1 of 2 12 LastLast
Results 1 to 15 of 17
  1. #1

    • Member
    • Offline

    Join Date
    Jan 2005
    Location
    Magic Castle
    Posts
    634

    Who Are These People?? Have you Seen them?

    Does Disney still have CM dressed as guest testing you guys in your stage performance? I wonder if any Veteran CM's could spot them out?? Have you?? And who were these people? Leads? Etc? Hired just for that job?

  2. #2

    • You Spin Me Right Round
    • Offline

    Join Date
    Jul 2006
    Posts
    420

    Re: Who Are These People?? Have you Seen them?

    Mystery Guests?

  3. #3

    • Disney Nerd
    • Offline

    Join Date
    May 2005
    Location
    Main Street, USA
    Posts
    593

    Re: Who Are These People?? Have you Seen them?

    We have Mystery Guests. They are an outside company though. You can sometimes tell, only because some of them are lame actors and do exactly what their supposed to, in order. On Main Street each restaurant gets 2 a month.

  4. #4

    • Member
    • Offline

    Join Date
    Jun 2007
    Location
    Orlando, Fla.
    Posts
    318

    Re: Who Are These People?? Have you Seen them?

    Yea, I think we just had one in my location recently. He seemed new at the job though, it was fairly obvious he was reciting from a script that was written in very formal English (then again, he could have just been a guy who talks really formally...). I felt a bit sad, the guy seemed to be straining to remember what to say and also take note of how we were reacting at the same time.

    Then Ed Grier came in and we all were on our best behaviour since he has more power over our jobs than some random Mystery Guest...

    But to answer the original question. DL still has them, they're hired from an outside firm to just come in and buy stuff and then take notes like "CM#1 was nice enough to get me a new tray" that get posted in the back and are never read by anyone except maybe management, IMO...


  5. #5

    • .
    • Offline

    Join Date
    Jan 2005
    Posts
    3,923

    Re: Who Are These People?? Have you Seen them?

    I read mystery guest all the time.
    Attractions get shopped twice a month, and they have quarterly results broken down by attraction. It's interesting to see who has the highest score in each area.

  6. #6

    • Mickey Mouse Slave
    • Offline

    Join Date
    Oct 2006
    Posts
    859

    Re: Who Are These People?? Have you Seen them?

    yeah, i got hit 5 times already...

    but all 100% so hahahahaha! win win! i can shove those up my manager ***.
    ~ A Cute, Little, Fuzzy, Silly, and Chubby Cast Member ~

  7. #7

    • 0 to 200 mph in 1 second!
    • Offline

    Join Date
    Feb 2005
    Location
    Southern end of the DLR
    Posts
    1,424

    Re: Who Are These People?? Have you Seen them?

    We get Mystery Guests quite often at our attractions. And yes, its almost ALWAYS obvious, because they ask very specific questions that have nothing to do with our attractions.
    But the results are posted where we can all see them, and it is a source of pride to the CMs that get singled out for good service.

  8. #8

    • Member
    • Offline

    Join Date
    Apr 2007
    Posts
    322

    Re: Who Are These People?? Have you Seen them?

    Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"

    Forget Disney Magic...Universal performs MIRACLES!!!

  9. #9

    • Minion
    • Offline

    Join Date
    Nov 2006
    Posts
    2,891

    Re: Who Are These People?? Have you Seen them?

    Quote Originally Posted by kriskitty22 View Post
    Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"
    "Oh, you mean Six Flags ...."

  10. #10

    • Squaw NO gettum firewood!
    • Offline

    Join Date
    Jan 2007
    Location
    Irvine, CA
    Posts
    1,069

    Re: Who Are These People?? Have you Seen them?

    Quote Originally Posted by JeffYardDog View Post
    "Oh, you mean Six Flags ...."
    lol

    I love the City Hall mystery guests because it's SO obvious when someone has about 15 completely unrelated questions. They need a GAC, they want you to explain fastpass, they need dining reservations, they have a random question about Walt's favorite toothpaste, they want Fantasmic viewing AND they just got evac'd off something and want you to fix it.

    after you get that guest, you start checking the back for your scores every day.
    "Remember 'Old Yeller'? We shot the dog." - Roy E. Disney


  11. #11

    • 0 to 200 mph in 1 second!
    • Offline

    Join Date
    Feb 2005
    Location
    Southern end of the DLR
    Posts
    1,424

    Re: Who Are These People?? Have you Seen them?

    LOL, yeah, exactly!

    At our location the greeter gets quizzed, and if there's time they'll give everyone else on duty a heads-up. Otherwise the rest of us don't know the mystery guest is there; those are the times when its nice to be singled out for good service, when you really don't know.

  12. #12

    • Member
    • Offline

    Join Date
    Oct 2007
    Location
    Oakland
    Posts
    93

    Re: Who Are These People?? Have you Seen them?

    Quote Originally Posted by kriskitty22 View Post
    Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"
    Woah, crazy... what are the other types of questions that are asked?

    Editted to include: not a CM, just saw this thread on the "New Posts" section & wanted to hear from ya'll so more. Thx.
    Last edited by karen_c; 11-12-2007 at 02:59 PM.

  13. #13

    • WDW Fant! Premiere Cast
    • Offline

    Join Date
    Nov 2006
    Location
    Connecticut
    Posts
    1,470

    Re: Who Are These People?? Have you Seen them?

    When I was a trainer I would dress in street clothes, go to one of the other 3 parks armed with my camera and autograph book and "play guest". I would study the animation, autograph and guest interaction and critique it before going backstage and telling the CM what they did right/wrong.

  14. #14

    • You Spin Me Right Round
    • Offline

    Join Date
    Jul 2006
    Posts
    420

    Re: Who Are These People?? Have you Seen them?

    I got a 98% or so on one, because i didn' "End with a thank you".

    Lame.

  15. #15

    • .
    • Offline

    Join Date
    Jan 2005
    Posts
    3,923

    Re: Who Are These People?? Have you Seen them?

    Well what'd you expect? I mean, there's no such word as "servic."

Page 1 of 2 12 LastLast

Similar Threads

  1. [Rumor] The People maker oops I meant the people mover ?
    By weasel in forum Disneyland Resort
    Replies: 15
    Last Post: 03-12-2009, 09:22 PM
  2. Who are these people and what do they do?
    By garbear in forum Disneyland Resort
    Replies: 23
    Last Post: 11-19-2007, 11:57 AM
  3. Barry Bonds - a man of the people (calling people idiots)
    By sir clinksalot in forum Sports Zone
    Replies: 24
    Last Post: 11-05-2007, 09:33 AM
  4. People Magazine's "Most Beautiful People" 2007
    By DisneySeaFan in forum MiceChat News Archive
    Replies: 20
    Last Post: 05-03-2007, 03:35 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •