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  1. #1

    • Darkbeer
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    Who is Greg Emmer? Your thoughts and opinions please

    In a Jim Hill article from this morning, Jim reports that Matt Ouimet is about to become President of WDW and return to Orlando.

    NOTE: There is already a current thread discussing this...

    http://www.micechat.com/forums/showthread.php?t=15666

    Please use THAT thread to discuss Matt Ouimet and his possible new job.

    What I want to do with this thread, is first, share some stuff about him I found on the web, and then hopefully get some comments from MiceChat readers that have had contact with Greg Emmer, either at Disneyland or WDW, and what your personal thoughts are of the person, and is he the right man to replace Matt Ouimet if he moves back to Orlando?

    Let's start with this morning's Jim Hill article.

    http://jimhillmedia.com/article.php?id=1771


    Soooo ... Under the scenario that's now supposedly being considered by Disney's new CEO Bob Iger, Ouimet & his family could be returning to Central Florida as early as the spring of 2006. When Matt would officially become the new President of Walt Disney World.

    "But then who would become the new President of Disneyland?," you ask. Well ... The most likely candidate is Greg Emmer, the current VP of Operations for the Walt Disney Company's West Coast theme parks.
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  2. #2

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    Let's start right here at MiceChat, Greg Emmer is brought up in a thread dealing with the July 1st Kevin Yee article on MiceAge.

    http://www.micechat.com/forums/showthread.php?t=7130

    Quote Originally Posted by Athlonacon

    It will be nice to have Kevin writing about Disneyland for the first time in years. It was neat how he gave credit to Greg Emmer. I think a lot of people forget that when Matt first got there, he was very green (he still is in fact) and relegated a lot of theme park nuances to him. I'm almost positive that Greg Emmer has had a major hand in Disneyland's clean up process because Disneyland got a lot of things fixed in a very short amount of time. I believe that without Greg Emmer's help, Matt Ouimet would still be an incredible leader, but it would probably take a lot longer to see Disneyland reverse itself back to 1994. I guess you'd have to be blind to not notice what an eyesore Tomorrowland was, but the level of detail that is going into the clean up and revival of Disneyland just makes it look like someone extremely familiar with the park is working behind the scenes.
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  3. #3

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    FYI, Greg Emmer was VP of Magic Kingdom operations (WDW) during the Save Mr. Toad campaign (1997-1998).

    1n 1991, he was Executive Vice President in charge of EPCOT.

    Currently, his title is Senior Vice President of Disneyland Resort.
    Last edited by Darkbeer; 12-05-2005 at 12:26 PM.
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  4. #4

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From last week's (11/29) AlL Lutz update at MiceAge.

    http://www.miceage.com/allutz/al112905b.htm


    Adding insult to injury with all the staffing woes, the white collar folks working in TDA have been asked yet again to sign up for "Cross-Utilization," (or 'Cross-U' for short), shifts during the busy weeks this holiday season. While many of these TDA dwellers are former front line hosts and hostesses who moved on to salaried positions and are still happy to go back to the park once in a while and help out in their old stomping grounds, there are quite a few TDA folks who never worked the front lines and feel it's beneath them to go out and work in that "theme park" south of their office building. And then there are the types who have volunteered to help in the park during previous busy seasons and were quite honestly scared by the frustrated, maddening crowds who don't listen to directions or want to obey instructions.
    The whole Cross-U phenomenon was something instituted by Disneyland's top Senior Vice President Greg Emmer upon his arrival from Florida. Greg, who started as an Attractions Host in the late '60s, feels strongly that it is every "salaried leaders" responsibility to help out in the park when Disneyland faces its busiest days. It's a very noble idea on Greg's part, and one welcomed by everyone who works in either park. But the cooperation level from those salaried folks back in TDA always seems to fall short of the lofty goal. This past week for example there were dozens of people signed up for Cross-U shifts for the crowd control crews during the parade, Fantasmic! and the fireworks. And while some of those TDA folks actually showed up for the shifts they signed up for, there were many who did not.
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  5. #5

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    Oops, a hiccup post...

    Sorry....
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  6. #6

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From a David Koenig article on MousePlanet from December 2003.

    http://www.mouseplanet.com/articles.php?art=mt031204dk


    The last man standing seems to be the one most thought would be first to go: T Irby, the retired Army general who implemented the McKinsey-mandated changes in the Facilities department. Through last week, rumors persisted that Irby, too, had departed. Yet, as of Tuesday afternoon, Disneyland's Human Resources Department insisted that Irby was “currently actively employed” by the company.

    Despite Irby's employment status (his departure possibly postponed to distance it from the Big Thunder incident?), he's badly outranked by many of the newly transferred executives.


    Irby has lost oversight of Attractions (and many other operations) to the likes of Greg Emmer. Said one Disney World old-timer who has known Emmer since his first tour at Disneyland 30 years ago:
    “Greg will be a real asset to Disneyland. He worked his way up from the parking lot to the Executive Suite. When it comes to running the Park, he is in my words, Un-Horsesh*ttable—that is to say he knows what he's doing and what's important. If given the backing, he'll put the proper emphasis on guests, profits, and employees (cast). He is truly someone who has earned the right to lead.”
    The bad news is that caveat: if given the backing. The resignation letters from departing directors Roy Disney and Stanley Gold show that disappointment in Disney isn't confined to maintenance workers in Anaheim or us kooks on the Internet. The criticisms are founded—and point all the way to the top.

    To matter, any changes instituted by the new TDA will require the blessing of the Big Cheese. If they don't happen, you now know whom to blame.
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  7. #7

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    Re: Who is Greg Emmer? Your thoughts and opinions please

    http://www.wired.com/wired/archive/6.03/disney.html


    Like its purely digital counterparts, Disney's aim is to envelop visitors - 40 million a year to Florida's Walt Disney World alone - in a seamless entertainment experience. "When you come into our park, you should leave the distractions of the outside world behind," says Greg Emmer, vice president of the Magic Kingdom and a Disney cast member (there are no employees here) since 1968. "All this technology is just a means to present shows and tell stories."
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  8. #8

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From
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  9. #9

    • Darkbeer
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From a Question
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  10. #10

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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From a Question and Answer article with Matt Ouimet,
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  11. #11

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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From a Question and Answer article with Matt
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  12. #12

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    Re: Who is Greg Emmer? Your thoughts and opinions please

    From a Question and Answer article with Matt Ouimet, from the Orange County Register, September, 2004.

    http://www.ocregister.com/ocr/2004/0...cle_234447.php


    Q: The executive team is all new, and more than half of them are from the Orlando resort. How did you build that team?

    A: [Matt Ouimet] You have to have people around you who complement you. To fill in some of the areas I didn't have, we brought in Greg Emmer, who has 35 years of theme-park operating experience. When he walks through the park, what he can tell me instinctively, I can't see. ... So when we want to change things at the park operationally, Greg signs off on them. He knows better than anybody that it's going to work.
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    http://www1.venturacountystar.com/vc...845761,00.html



    Disney's Greg Emmer, senior vice president for resort operations, said parkgoers have told the company the obvious -- that long lines detract from the experience.

    "Line management is extremely important to our business," he said. It might not shorten lines, but Disney attempts to make the wait seem shorter. The company has industrial engineers and others working on how to best design lines so that it doesn't stretch out for what seems forever or leave people in the blazing sun, Emmer said. Something to take people's minds off the wait is usually included, whether it is a talking bird or a video.
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  14. #14

    • Rock Star Minion
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    Re: Who is Greg Emmer? Your thoughts and opinions please

    That wired.com stat of "40 million visitors at WDW" is not accurate. "40 million visitor-days" is closer, though I'm unsure of the whether park-hoppers count double (or quadruple, in my case one day) or not.
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

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    Re: Who is Greg Emmer? Your thoughts and opinions please

    I think Cast Member Greg will be a great DLr leader. He can start by fixing the Number 1 problem at Disneyland right now: finding more, highly qualified cast members in the area, and pay them well enough that they'll want to work at DLr.

    Question #1: Are restaurants and shops in Downtown Disney short of employees? (1a) In-N-Out short on workers? Big sign in the window seems to say "Yes," but there's always plenty of workers whenever I'm there.

    Problem now (as opposed to the possibly better 60's and 70s that CM Greg might remember) is that Disney is in competition for the highly qualified working public of Orange County. Used to be that Disneyland was a cut above the rest (i.e, not in competition with the rest of the business community), and that if you worked there, then the company (who at the time knew what a highly qualified individual was) must think very highly of you.
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

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