Well If its the lock I think I know what your talking about, That just means that it's secured locked.
I'm sorry... I think I need more information.
When you log in, Does it just stay black?
When you log in, Is there a message saying, Banned, technical problem, etc?
How old is your Shockwave?
Did you forget your password/username?
How long ago did you actually Play the game?
Have you tried contacting them through Contact Us?
If you could answer these questions, I'll probably understand a little more.
Actually now it does not have the lock sign it just reloads the page and i cant log in. And I dont think im able to do contact us because Im pretty sure I used a fake birthday and cant remember it. Im not sure if there is any other way. Ok well all help would be greatly appreciated ty