After using the account recovery service on my 360 to recover my gamertag after using it on a friends 360, I found that I could no longer access ANY of my saved games. I contacted 18004MYXBOX four times about this issue, each time, receiving the same script and run-around. I finally escalated the issue, and Jeff from the Xbox Live division called me back to discuss it. He acknowledged that there was an issue with their account recovery service, but that there was nothing they could do, and offered me no compensation. Unfortunately, MS decided to use their DRM system on the saved games as well. When my gamertag account became partially corrupted on their server, it no longer allowed linked to my saved games. And of course, MS does not know how to fix their own system.
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Filed on : January 24 2008
Filed by :
Filed against :
1 Microsoft Way
Redmond WA 98052
When moving my Xbox Live! gamertag from a friends Xbox 360 console back to my own console, I lost the ability to access my saved games, even though they are still present on my 360's hard drive. Moving the gamertag to play in different locations is how the Xbox Live! service is intended to be used, there is some error causing my gamertag to not recognize my saved games. This occured Thurday, January 17th. I placed calls to 1800MYXBOX on 3 separate occasions: January 18th, January 19th, and January 20th about this issue. Customer service did not offer any solutions which worked, and failed to put me in contact with someone who had expertise in the area. My 1800MYXBOX reference number regarding this issue is 1056102591. These saved games are my personal data, and represent 2 years of my time and effort. Microsoft's Xbox live service, either intentionally or unintentionally, has caused damage to my gamertag and/or my personal saved game files. I have documented my issues and experience on the Xbox Forums here: http://forums.xbox.com/18015242/ShowPost.aspx#18015242
. Other Xbox Live! and 360 uses have had identical or similar issues as shown by the following forum posts: http://forums.xbox.com/17067018/ShowPost.aspx
. I have been in contact with several other Live! users that have experienced the same problem. Their Live! gamertags are: 'klamath xor', 'JigSaw XV', 'd3adpoetic', and 'XCALIBUR18'. 'klamath xor' has also filed a complaint with the BBB regarding this issue here: http://app.alaskaoregonwesternwashin...NUMBERDELETED*
Your Desired Resolution:
I would like Microsoft to acknowledge the problem and fix it, allowing me and the other affected to use their saved games again. If this is not technically possible, I would like Microsoft to prevent the issue from occurring in the future, and offer a formal apology. If that is not technically possible, I would like to be offered a full refund on my Xbox 360, Live! service, and all of my games and accessories. It is unacceptable for Microsoft to provide a game console/service that destroys users data, and I cannot support such a system/service.