This is one post. Read the entire DVC Resale- Buyer's report here.
Just a sidebar to say to any business professionals reading this -- speed counts. It especially counts when you are contacted by a potential customer online, because that probably means they are in a hurry to get something done.
Take our case. I initially inquired about DVC resales online. I inquired on at Friday at four different resellers' websites. One reseller (Jaki) contacted me the next day via telephone, had listings for us by Monday, we made an offer Monday night and had a contract in our hands by Wednesday.
A second reseller sent an auto-reply email, but never followed up. The third reseller replied with an automated email confirmation, then snail-mailed an information packet, which I received on Wednesday (no phone call). The fourth reseller has failed to acknowledge our inquiry.
So, Jaki, the winning reseller not only contacted us personally, but called us back with suitable listings and made an offer on our behalf -- all before any of her competitors had even bothered to contact us personally.
Next, take our loan process. I went to Lendingtree.com on Tuesday morning and applied for an Equity Line of Credit. We had three email offers within the hour. So far, so good.
Two hours later, I'd been contacted personally by a Chase representative who went over the terms of the offer with me. The second lender (PCB) sent us an email later on Tuesday, then followed up with a phone call Wednesday night. The third lender (Charter One) contacted us for the first time via e-mail this morning, and was the worst of the bunch.
Here is a quote from their loan representative's email:
"I have been trying to contact you about our recent Home Equity offer to be sure our offer is appropriate based on your request."
Unfortunately for this gentleman, we have already accepted an offer from a competitor who was quicker to respond (and had a better rate). Even if we had been considering Charter One's offer, this email is a deal breaker because the above quote from his email is a complete falsehood.
This gentleman has not attempted to contact us about this offer. There have been no previous emails, nor has he tried to contact us via telephone.
Business people: If you are going to fabricate a story about "trying to contact" a potential customer, you need to be aware that person might have the technology to verify it.
At home, I have Vonage, which logs all incoming calls. There is no record that this gentleman, or anyone at his bank has tried to contact us at home. I also have call logs at work, and again, no record of an attempted call from him. Not only is this lender slow on the draw, he's dishonest from the start. Not a good way to start off a business relationship!
So, today's lesson again is this: speed and honesty are key in today's business world.