Page 1 of 2 12 LastLast
Results 1 to 15 of 23
  1. #1

    • Member
    • Offline

    Join Date
    Jul 2007
    Posts
    356

    Angry Annual Pass Renewal Problem

    My wife and I took Friday off to take our nearly-two year old son to Disneyland. We have annual passes that were expiring in early August, so I renewed the passes a few days beforehand to get the $20 discount.

    When we showed up at the entrance to California Adventure the cast member told us our passes had been voided. We explained that we had just renewed them online but the passes were still valid, as they didn't expire until August. She told us to stand off to the side and wait for her manager to come speak with us. (By the way she was VERY rude and later I had wished that we had gotten her name to complain).

    After about twenty minutes of waiting a manager finally came and told us that the passes are automatically voided as soon as you renew and that we need to use our new passes (which of course won't be arriving for at least another week or so). She told us that she would "make an exception" for us and make the passes valid for today only. Gee thanks.

    Now I understand that they don't want the annual passes to be abused and have people use the older ones (that are still valid by date) when the actual APers use the new passes, but you'd think that the computer system would at least still accept the old passes for a reasonable amount of time (until the new passes arrive, maybe).

    I hope I don't sound whiny, I think it's just a bad policy. It's the last time I'll renew online though.

    One bright spot is that when we went to the Annual Pass center in Disneyland to see if they could give us new passes (they couldn't) they gave us a pass to go to the front of the line on any attraction (except TSMM and Nemo, of course). We used it for Peter Pan.


  2. #2

    • Bring Your Own Redemption
    • Offline

    Join Date
    Dec 2006
    Location
    Anaheim, CA
    Posts
    818

    Re: Annual Pass Renewal Problem

    That's odd. Just a few weeks ago, the same thing happened to me, but the CM at the entrance just looked at the pass and let us go through.

    I guess it depends on the CM you go to. If that happened to me, I'd just walk over to another CM to see how he or she handles it instead of waiting for a manager.
    Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be encumbered with your old nonsense.

    ~Ralph Waldo Emerson

  3. #3

    • Still wants to be a cat!
    • Offline

    Join Date
    Jan 2005
    Location
    2.4 Miles from Disneyland
    Posts
    7,149

    Re: Annual Pass Renewal Problem

    It happens every time you go within a few days of renewing on line. We've had it happen twice now. Had no problem though, the entry CM just got a lead to bypass the void and we entered.
    Mom, remember, it's not what a person is like on the outside that counts,
    it's what they are like in their HEART!


    - Wolfette

  4. #4

    • Looking for Hidden Mickey
    • Offline

    Join Date
    May 2008
    Location
    626 SGV
    Posts
    3,863

    Re: Annual Pass Renewal Problem

    Sorry to hear what happened. Good information to know though.
    Check out my page at www.myspace.com/wheresmickey

    Check out my pin collection at www.pinpics.com. User name is WheresMickey




  5. #5

    • no flash photography...
    • Offline

    Join Date
    Jan 2005
    Location
    In my own little world..
    Posts
    13,287

    Re: Annual Pass Renewal Problem

    we just renewed at the park and still got the $20.00 discount.

    I think one year that did happen to my mother when she renewed by mail once I seem to remeber we went to guest relations and just picked up her pass there though.

  6. #6

    • Rock Star Minion
    • Offline

    Join Date
    Jan 2005
    Posts
    13,674

    Re: Annual Pass Renewal Problem

    So, a good advice for renewers: if you're going to the park soon, renew there and not online.

    Now for Disney: just flippin' renew the AP's electronically!! That's why there is a magnetic strip on the back, because there is electronic verification for such things. Someone going to change their appearance that much in a year?? I can understand requiring a new picture every four orr five years, maybe more frequently for the kiddies, but sheesh.
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

  7. #7

    •   
    • Senior Minion
    • Offline

    Join Date
    Feb 2008
    Location
    29,568 steps from DLR
    Posts
    8,326

    Re: Annual Pass Renewal Problem

    That's good to know. We go often and our visits are unpredictable so better go in person in the event we get the urge to go before our new passes arrive.

  8. #8

    •   
    • Senior Minion
    • Offline

    Join Date
    Oct 2006
    Location
    Just around the riverbend
    Posts
    8,057

    Re: Annual Pass Renewal Problem

    I guess one reason that the pass becomes void is that every time you renew they issue you a whole new AP number. So, if you do it online your old pass obviously won't have the new number.


  9. #9

    • DLR Cast Member
    • Offline

    Join Date
    Oct 2007
    Location
    Fullerton, CA
    Posts
    212

    Re: Annual Pass Renewal Problem

    For Future Reference:

    If you renew your annual pass by mail, your current pass does not become void until it gets processed at the Guest Services Building. When you mail that form in, that mail goes to the Guest Services Building, and we have to open the mail, sort all of it, and then process all of it--and sometimes, there's a lot more mail than we can process in one day.

    If you renew ONLINE: the renewal will be in the system within 24 hours, barring any computer problems with the online servers.

    So. if you are renewing, and you have plans to come to the park BEFORE you think you will receive your new annual pass, please call 714-781-4400 and ask a cast member there if your pass has been renewed. If it has, then we can put a note in the file authorizing you to get a courtesy pass and get you in the park without a problem. If it has not been processed, the pass you have will still work until it's processed.

  10. #10

    • Rock Star Minion
    • Offline

    Join Date
    Jan 2005
    Posts
    13,674

    Re: Annual Pass Renewal Problem

    Hey, you can't post official and important helpful information here!
    Speculation and rumors only, please.
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

  11. #11

    • Member
    • Offline

    Join Date
    Apr 2007
    Location
    East Flats
    Posts
    195

    Re: Annual Pass Renewal Problem

    This really seems like an annoyance that Disney should fix. My brother had to deal with it for about two weeks when he renewed his pass online and we'd get stuck at the gates for anywhere from almost no delay to 2-3 minutes while waiting a supervisor to approve entry.

    The old pass should be valid until the expiration date, why on earth would it expire early because you renewed it???

  12. #12

    •   
    • Senior Minion
    • Offline

    Join Date
    Oct 2005
    Location
    Laguna Beach,CA
    Posts
    7,186
    Blog Entries
    1

    Re: Annual Pass Renewal Problem

    Quote Originally Posted by pattimelt View Post
    For Future Reference:

    If you renew your annual pass by mail, your current pass does not become void until it gets processed at the Guest Services Building. When you mail that form in, that mail goes to the Guest Services Building, and we have to open the mail, sort all of it, and then process all of it--and sometimes, there's a lot more mail than we can process in one day.

    If you renew ONLINE: the renewal will be in the system within 24 hours, barring any computer problems with the online servers.

    So. if you are renewing, and you have plans to come to the park BEFORE you think you will receive your new annual pass, please call 714-781-4400 and ask a cast member there if your pass has been renewed. If it has, then we can put a note in the file authorizing you to get a courtesy pass and get you in the park without a problem. If it has not been processed, the pass you have will still work until it's processed.
    Great information:

    Happen to me on a Renewal online pass. But I had older Cast member at Grand Calif. gate. I came out toll the castmember that I Renew online and my pass have not come in the mail. let me in [CM said this happen all the time with online renews] and stop by Guest service and pick up a courtesy pass.

    Have say some time you will get a new castmember that do not know or have all the information of the job there are doing.

    Like what happen if you get a guest with good date AP pass and renews online.
    Over time you pick-up I like call it ( corks of the system or job)

    I have One thing may fix this this. On the Invoice print that Old pass will not work and you need call or stop by guest service window at Disneyland or DCA and pick up a Courtesy pass. If your new AP pass have not come in the mail. Courtest park pass are only one day pass.

    Think about it, Is that your New AP have been process and in the mail and the AP place at Disneyland Can not make a new one.

    My old progam days I allway Play (What if ? user do this) then write the code that bring the user back to the right place.
    Last edited by akfandisney; 07-28-2008 at 12:02 PM.
    AKfandisney Have a Magic Disney day 榣 2010
    Alan





    Toy Story Mania construction:
    Older photo
    New Photo

    Member of
    MiceChat WDW Trip
    Next trip
    2014 Dec, 31

  13. #13

    • Oo-de-lally
    • Offline

    Join Date
    Jun 2008
    Location
    Long Beach CA
    Posts
    1,000

    Re: Annual Pass Renewal Problem

    That is just sad. I would have been very angry. Especially to the rude lady at the entrance. I hate rude CM's.
    Oo-de-lally, Oo-de-lally
    Golly, what a day

  14. #14

    • Member
    • Offline

    Join Date
    Jun 2008
    Location
    Los Angeles, CA
    Posts
    398

    Re: Annual Pass Renewal Problem

    Apparently , this is a hot topic! I think this would be a great time for us to discuss the feelings that this subject has stirred in each of us....

  15. #15

    • Member
    • Offline

    Join Date
    Jul 2007
    Posts
    356

    Re: Annual Pass Renewal Problem

    Quote Originally Posted by pattimelt View Post
    For Future Reference:

    If you renew your annual pass by mail, your current pass does not become void until it gets processed at the Guest Services Building. When you mail that form in, that mail goes to the Guest Services Building, and we have to open the mail, sort all of it, and then process all of it--and sometimes, there's a lot more mail than we can process in one day.

    If you renew ONLINE: the renewal will be in the system within 24 hours, barring any computer problems with the online servers.

    So. if you are renewing, and you have plans to come to the park BEFORE you think you will receive your new annual pass, please call 714-781-4400 and ask a cast member there if your pass has been renewed. If it has, then we can put a note in the file authorizing you to get a courtesy pass and get you in the park without a problem. If it has not been processed, the pass you have will still work until it's processed.
    Thanks for the information, Pattimelt!

    I would have renewed at the park had I known we'd be going so soon. It was a spur of the moment thing.


Page 1 of 2 12 LastLast

Similar Threads

  1. [Question] AP Renewal and Summer Fun Pass
    By BasilofBakerStreet in forum Disneyland Resort
    Replies: 3
    Last Post: 07-29-2009, 08:54 PM
  2. [Question] Are they still giving 20% Off Coupons for Annual Pass Renewal?
    By lurkyloo in forum Disneyland Resort
    Replies: 3
    Last Post: 07-29-2009, 08:34 AM
  3. Annual Pass Renewal Question
    By KISSman in forum Disneyland Resort
    Replies: 20
    Last Post: 05-25-2007, 09:08 PM
  4. HKDL plans to introduce Annual Pass and 6 Seasonal/Annual Festive Events, MingpaoNews
    By HongKongDisneyland in forum Hong Kong Disneyland Resort
    Replies: 6
    Last Post: 08-09-2006, 06:39 AM
  5. Annual Pass Renewal?
    By lilypad in forum Disneyland Resort
    Replies: 10
    Last Post: 01-11-2006, 10:01 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •