Inexcusable staffing issues (a rant told as a story)

[Dustysage]

Inexcusable staffing issues (a rant told as a story):

Let's just suppose that you and your family make your annual trip to Disneyland on a nice cool Fall afternoon. You arrive at the park around 3:30 PM on a Sunday afternoon. You exit the escalators to a 20 minute tram wait (due to only two or three trams running):

3:30 PM


Once you exit the tram, you and your family have to walk away from the entrance of the park (back toward the parking structure) to line up for the bag check:

3:50 PM


You must then wait in line to buy tickets and then in the turnstiles line to get in to the park. Your total time from parking structure to Main Street was about 50 minutes to an hour. The park must be busy for lines like this to form, you think to yourself.

Then you enter the park and find that the park isn't busy at all:

4:25 PM


Why did Disney make you wait in so many LOOOOONG lines just to give them your hard earned $$$? Why indeed!

[twinmom]

That is ridiculous!!

[dlfreak]

Man that's the bad thing about the transition period into an off-season... they never know just how many people to staff.

[DLandFansAZ]

That has to be a hard thing to do, schedule during times that can vary and fluctuate to extremes. It probably even goes up and down from hour to hour depending on peoples schedules.

[Alchimedes]

Disney makes how much money worldwide? This is unacceptable! I have never understood why getting into the park was so hard between DCA AND DLR?
I have seen up to 2 gates open trying to get from DCA to DLR. I have never undestood that either.

[Kevy Baby]

HEY!!!

What happened to all the posts in here?

[Dustysage]

HEY!!!

What happened to all the posts in here?

We had a server migration today and it looks like we lost a couple of hours worth of posts.

[Not Afraid]

Damn! And I was on snotoverdrive today.

[MinionLumbo]

staffing issues indeed. just wait until "Phase Three - Presenteeism" is rolled out.

[Dustysage]

staffing issues indeed. just wait until "Phase Three - Presenteeism" is rolled out.

I think that's a story you'll need to fill us in a little more on. Tell us everything you know girl!

[MinionLumbo]

Dear Dusty one: has anyone relayed a message to you from me that i cannot PM you? each time i try i try to PM you my computer gets sphincter lock-- what's up with that? LOL

[EagleWings]

I noticed my last two times there that security bag checks had HUGE lines. Which is very frustrating to me since I take nothing with me to Disneyland other than a few things in my pockets.

[Ride Warrior]

Baggage check seems to be the biggest time eater. This could be avoided if they simply tagged your baggs and allowed you to ptocede forward. Then, they could check your baggage and send it to a designated ckaim area in the park. The guest would enter the park, have some initial fun and then claim their baggage.

If the guest prefers to have their baggage checked outside (the current way}, there should still be a line for this option.

[FantasmicFanatic]

WAIT WAIT WAIT...........has anyone seen my violin? I know I left it around here somewhere.......jk ;-)

with love (and bitterness),

FF

[mrmainstreet]

It's strange isn't it? I had family come in from out of town- we toured Disneyland. Everything was awesome, every line was 5-10min (except for Space Mountain which was a paltry 35min, but we fast passed it). We saw the fireworks and the new guest control system worked wonders, everything was beautfil.

Then we tried to leave....

40 min wait for the Mickey and Freinds tram. I kid you not. Normally I would walk, but mom and my aunt weren't up to that. Clearly there seems to be some staffing issues. I have left at park close many times before and have always been suprised at the efficiency that guests were transported to the structure. Not Friday night though. Hopefully the situation was just a temporary stumbling block.