Inexcusable staffing issues (a rant told as a story):
Let's just suppose that you and your family make your annual trip to Disneyland on a nice cool Fall afternoon. You arrive at the park around 3:30 PM on a Sunday afternoon. You exit the escalators to a 20 minute tram wait (due to only two or three trams running):
Once you exit the tram, you and your family have to walk away from the entrance of the park (back toward the parking structure) to line up for the bag check:
You must then wait in line to buy tickets and then in the turnstiles line to get in to the park. Your total time from parking structure to Main Street was about 50 minutes to an hour. The park must be busy for lines like this to form, you think to yourself.
Then you enter the park and find that the park isn't busy at all:
Why did Disney make you wait in so many LOOOOONG lines just to give them your hard earned $$$? Why indeed!