Yesterday was my twins' birthday, and the plan was to visit Disneyland and use their $59 credit toward the purchase of an annual pass for each child.
As all plans go awry, my son got a very bad cold the day before the trip, and was simply too sick to go. As he is the most understanding 6 year old in history, he said that even though he was sick, his sister should be able to go.
So the new plan was for me to take my daughter while my wife stayed at home seeing to my son.
My wife suggested taking both kids' birth certificates, in hopes that Disney would somehow honor my son's birthday even though he wasn't present.
So I get to the ticket booth and find out that due to some legal issues, I was required to get my daughter's free ticket from one CM, but had to go to another CM to upgrade it to a season pass. The CM mentioned something about not being able to mix the promotion with a sale. Very strange.
This was actually a very good thing, as the second CM I dealt with was much more understanding of my son's sickness. I should mention that I bent the truth slightly. I said that my wife and son were "at the hotel", and would come to the park in the next couple of days if he felt better. The first part was not true, but the latter half was. I mentioned that I would have loved to get his season pass at the same time and that I had his birth certificate. She went away for a minute and said that she would be more than happy to give my absent son the same discount that my daughter got. I was able to walk away from the booth with 2 AP for them and one for me, having saved $118.
I was really very pleased with how Disney handled this. I wasn't going to raise heck if they said no; in fact, I was convinced the effort would be futile. They had no obligation to honor the discount for my son, because he wasn't present. I was going to get APs even if I had to pay full price for his.
I think one saving grace was that the whole family had APs from a few years earlier, so our pictures were all on file. I don't know if I would have been able to walk away with a voucher had we been first time AP holders. I honestly didn't think our photos would still be on file.
Needless to say, my son was delighted when I returned home and showed him his brand new AP card.
A big THANK YOU to Disney for going above and beyond.