I recently came across my old castmember trainning and policy guideline books when I was a castmember in 1990. That seems like only yesterday yet it was 15 years ago! Amazing...
I found it very interesting to read over the material. How much I had forgotten and how much things have changed since the pre-Pressler/Harriss years.
Here are a few basic random guidelines I thought you might find interesting: (How many of these do you think are still in place at Disney?)
-- As a member of the Disney Company, it is important that you understand how your appearance reflects on the "total show". You represent Disney to each of our guests. How you look, your smile and how courteous you are all complete your part of the show.
-- As a condition of your continued employment with the Disney Company, you are responsible for maintaining an appropriate weight and size so they do not distract from the show and do not exceed the range of sizes for your costume.
-- The words "no" and "I don't know" are not a part of your script. Using these phrases may result in termination. Please substitue "I will find out" and "Let me refer you to (supervisor) for that request."
-- Negative attitudes should not be brought to work at any time. Any problems should be discussed with management.
-- Castmembers should keep their hair neatly combed and arranged in an attractive, easy-to-maintain style. Any extreme look, such as shaving the hair and eyebrows, is not permitted. Hairstyles termed "natural" or "afro" are acceptable provided their are neatly packed and shaped. "The Disney Look" does not permit extremes in dyeing, bleaching, or tinting. If hair if dyed, it must be all one natural color. Frosting or streaking are not permitted.
-- (Women): The following hair accessories are acceptable: a plain barrette, comb or headband in gold, silver or tortoise shell with no ornamentation of any kind including bows. No more than two barrettes or combs. If a single hair ribbon is worn, it should compliment the costume and be no wider than one-half inch or longer than four inches when tied. Stick pins barrettes and knitted chignon holders are not acceptable.
-- Every Guest is a VIP
-- We Work While Others Play
-- We Create Happiness
Just a few...interesting, huh?