You're right, SodaInTheMorning. I wouldn't dare suggest that Disney never does anything right any more than I'd suggest that they never do anything wrong. There are many, many people at the company who ostensibly care a lot about how guests feel. Many people with imagination. Many people who even care about such backwards concepts as being truly revolutionary! You mentioned the return of the subs and the reopening of the castle, and while I'd say the former is a mixed bag, the bottom line is that Disney did bring back two beloved attractions when they could have easily continued to let them rot.
But the problem is that there are enough people high up in the company with some unfortunate misconceptions about how to create a Disney theme park.