I am very sorry you had to experience this! You have no idea how many times I have to yell at my fellow CMs (who have been there longer than I have) that they can't have their cell phones out or that they have to keep their conversations D rated. I will admit I do chit chat with my co workers, but as soon as someone needs help, the convo hits a rough pause to help guests with any of their needs. I'm still flabbergasted how many CMs don't like their jobs and they're CR, while I'm CT and I work my butt off to become a CR but can't cause the ones who hate their jobs have taken all the spots! Sorry, just my little rant.