When I was a kid, cast members were uniformly cheerful, almost to the point of a fake cheerfulness that seemed forced and plastic in a way. But that was preferable to what I saw in May 1993. We were standing near the Frontierland/NO train station watching Fantasmic! and there was a train stopped at the station. We started walking towards it but the cast member working saw the huge crowd headed towards the station and quickly locked the gate and said to us "The train is closed." A minute later the train left and hundreds of people were forced to walk all the way back to the main gate. In August 2001 we were waiting for a parade to start (I can't remember which parade it was, but it was after dark). A cast member was angrily barking at guests to get out of the route, even though the parade hadn't started yet. I was kind of shocked - there's a right and a wrong way to ask someone to get out of the way, and this guy was doing it the wrong way. So what is the customer interface and morale of the cast members like now?