i think its kinda fun how you think Matt has a say in day to day opperation of attractions. Like you think he roams the park everyday. maybe once a week but not everyday. he has other things to worry about another park to worry about. Do you think he reads every complaint that comes in, nope. while he is more proactive than cynthia and paul he's still not out there that much.
Actually he is out there more than you think and employs many different means to be there by proxy at the very least. Just because you don't physically see him doesn't mean he's not around.