I'm not sure why so many people are defending Disneyland on this. I used to work in a movie theater that had 4,000 or so people descending on it in waves about every 45 minutes. We were unionized, and we were given the mandate by our theater manager that the place HAD TO BE SPOTLESS. As soon as one rush was past, there was ABSOLUTELY NO hanging around; everyone not restocking or working with guests had to be cleaning, no matter what his or her "normal" job was. She wanted the place to look amazing, because she knew that people made snap judgments about quality based on cleanliness.
Yes, people are pigs. There's no doubt about it. But Disneyland has INVITED them to the park, and they've spent no small amount of money to get in.
It is absolutely true, and a crying shame, that so many AP holders treat the park as nothing special at all. But what about the family from Texas out for a special trip? What about the person who's never been to Disneyland before in their lives?
Labor Day was NOT extraordinarily crowded. It was busy, but not crazy busy. I hate to say it, but I saw SO MANY cast members just standing around talking to each other, it was amazing. Indy was broken down, and four cast members were standing outside the ride, laughing with each other, paying NO attention to guests ... and right in front of them, without making a huge show of it, I picked up trash from the ground and put it in a bin. They watched me, I don't think they appreciated or understood the irony of a paying guest picking up trash while the employee stands around and does (literally) nothing.
I have GREAT respect for Disney cast members; I think most of them are wonderful and fabulous. I think there are a lot of them who feel entitled, too, and throw that word back on the guest -- "oh, our AP holders feel so ENTITLED." Guess what? The paying customer/guest IS entitled to an excellent experience.
The trash frustrates me to no end. It's ugly and its absolutely unnecessary. I understand that a cast member can't be assigned to each and every trash can in the parking lot, but it made for very bad show upon arrival, especially with parking attendants standing nearby to direct guests. One of them couldn't have picked up a walkie-talkie to say, "We've got overflowing trash cans here."
But overfilled trash cans in the park, trash in queue areas, a Coke bottle in the river ... I find it hard to see how Disney can justify this "upkeep."
And for those who say it's busy, that Disney can't have employees cleaning EVERYTHING ... here's a photo from Tokyo Disneyland, which is just a hair behind Disneyland Park in terms of annual attendance. Tokyo Disneyland is CRAZY busy most days of the year. Have you ever seen how it looks? I have some great photos, but can't figure out how to post them here.
I went to TDL with a friend about a year ago and he said, "I can't go back to Disneyland now. It will make me sad."
Maybe I'm just being unfair and comparing Disneyland with Tokyo Disneyland. But I really don't understand why Disneyland is, well, dirty.
For the person who said they would walk barefoot there ... really? Look down next time.
And for the few people who have "had my back" on this ... thank you. Those of us who went to Disneyland up through the late 1980s know that Disneyland used to be genuinely spotless. You wouldn't just be willing to walk barefoot, you would be willing to EAT off the ground. To me, it's not just that the cleanliness has declined ... it's that it's genuinely GROSS at times now. Not always, but often. (And don't get me STARTED on the men's bathrooms, which are beyond filthy.)