A topic quite often discussed on the MiceChat boards is that of how guests at Disney parks feel that because they paid $70 to get in they have a certain entitlement. This is posted in DLR however thiss applies to all Disney parks and beyond. The most common complaint about this issue is the unacceptable behaviour of guests who beleive they have such entitlements which are not met.
I may be incorrect but I am generalising that many people who complain about badly behaved guests are people who do visits the parks quite often and have come to understand the perils that CM's experience. Whether it be a ride closure or an ill prepared guest not understanding why they can't watch WOC, there are many stories of how CM's having to deal with these people.
Just as a precurser, I am not condoning such behaviour nor am I judging it, I am just exploring what should be acceptable behaviour and what should not.
One thing that does have to be considered is that not all Disney guests are people who live half an hour away and are only paying $70 as many people who complain assume. Many people plan their Disney holidays years in advance, and have to travel half way across the world to visit the parks. These people, in their minds are seeing what Disney projects to the worl through their profile and advertisments that this place is 'perfect'. And it is these expectations which are the reason that families from across the world pay tens of thousands of dollars to live their Disney dreams. However it is this expectation that causes such bad behavior when they realised that these parks arn't perfect.
The situations I am primarily talking about are ride closures and issues like WOC, other things like being generally rude to cast memebers and littering in the parks are straight out inappropriate. This has less to do with the park itself but the people themselves, and this is not what I am talking about.
Many people won't like this but I think it is perfectly reasonable for a family who travels half way across the world to discover (for example the last couple of weeks) that a large proportion of attractions are closed to get angry. Yes I agree that it isn't the CM's fault but its not loke guests can line up outside Bob Igers office to express their issue. CM's know to expect these sorts of guests an I commend them on the professional way they do handle them. I am not suggesting that they should have to deal with these people, but the reality is that they do. Most people who apply to be a CM would expect this and it is a part of their job. I agree that it would be much easier for them if these people didn't exist, but a valet's job would also be easier if they didn't have to park cars.
I guess what I am trying to say is that the arguments made about the issue of entitlement are very one sided. Many of these guests are unquestionably in the wrong, but many are still unfairly judged.
I know people probably have stong feelings against what I have said, and feel free to express them. I am just trying to find the other perspective, and I feel the need to re-iterate that i am not standing up for bad behaviour in the parks.