Well, our luck finally ran out...
We finally had our first bad experience with the BB.
While trying to enjoy lunch last monday, here is what we experienced.
After taking our order and serving us our salads and drinks, our server disappeared for the rest of the day. After our main dishes arrived, we were left to fend for ourselves. No one checked on us. No one offered us re-fills. We had to continually stop servers as they passed us to ask for assistance. Finally, a nice bus-boy saw our frustration and asked if he could help. He took care of the re-fills and cleared the dishes. We then waited about another 10 minutes before finding him again and asking him about dessert. The dessert tray arrived and we ordered the Jack cake and a special dessert for our sons birthday. Another 10 minutes goes by before our dessert arrives. My sons chocolate mouse was dropped off with the candle unlit and with no one to say happy b-day. We lit the candle by using the one in the lamp on the table. Another 10 minutes or so, before the check arrived.
While this was all happening, a wagon train of 6' tall steel carts on wheels were being pushed back and forth in the aisle next to our table. The first few really went un-noticed, but by the time the count hit about 10, I was getting annoyed. They were going from the kitchen and out the hallway to Pirates. Some were full and some were empty. I would say that about 18-20 of them passed us while we were trying to enjoy our meal. Again, no one to ask about them or to complain about them. At least four or five of them actually bumped into my younger sons chair. So much so, that he started to duck each time that we would hear the rumbling of the carts approach us.
Finally, we were able to pay our check and get the heck out of there.
Very disappointing meal experience. The food was great, but talk about a lack of ambience and/or service. We know that this is not the norm, but it should not be experienced, either.
Hopefully, it won't happen again.
Melmel...What's up with the carts???