Fantasmic Guest Control Management posts the weekly Guest Compliments and Concerns on a bulletin board in the office. You know what the number one complaint is for Guest Control? No, it's not that people were being treated like "cattle" or were being forcibly moved from one area to another. The number one complaint is "You didn't have any Cast Members there to direct people!" or "The Cast Members working crowd control weren't doing enough to keep the crowd moving" and/or "The Cast Member wasn't being loud enough and people were ignoring her, putting my family in danger".
I get it. You don't like it when a 19 year old kid has to bellow orders and commands to keep moving or stay to your right to attempt to move 9,000 people out while moving a new 9,000 people in to a viewing area in under 45 minutes. But the alternative of meek or non-existent Guest Control CM's is utter chaos.
And the number one complaint from Guests has always been that there weren't enough Guest Control CM's or they weren't forceful or loud enough. Obviously management knows this and will continue staffing hundreds of Guest Control positions each day at substantial cost to keep the crowds moving. And they will keep waving their flashlights and imploring people to stay to their right and not stop in the walkways, all in an attempt to get you to where you need to be.