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  1. #196

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    Re: Club 33 Membership Changes for 2012

    For me personally, the writing is on the wall. Once they bring in the lawyers it is all downhill from here. This is eerily similar to how Event Services changed their offerings six years ago after a major re-write from the legal department. The nice folks at Event Services would advertise a high dollar package (costing thousands of dollars) for special Disneyland events. Weeks after selling out, they would greatly change the offer citing the fine print that reads "event and itinerary is subject to change without notice"...

    I fully understand that for some, the dream of Club 33 membership will outweigh what I consider to be large negatives. Current club conditions tied to any increase in price is of no interest to me.
    Last edited by Disneynut; 01-01-2012 at 05:49 AM.

  2. #197

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    Re: Club 33 Membership Changes for 2012

    Yeti thank you... it will probably be a year or so before all the wrinkles are worked out. The fact that Disney Legal is stepping in means they are expecting push back from long standing members. It will be interesting to see how often the fee schedule changes.
    "Happiness is a Low Water Level"


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  3. #198

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by Disneynut View Post
    For me personally, the writing is on the wall. Once they bring in the lawyers it is all downhill from here. This is eerily similar to how Event Services changed their offerings six years ago after a major re-write from the legal department. The nice folks at Event Services would advertise a high dollar package (costing thousands of dollars) for special Disneyland events. Weeks after selling out, they would greatly change the offer citing the fine print that reads "event and itinerary is subject to change without notice"....
    Parties (event services) did go down hill (my opinion--though I heard from others too) (1st POTC movie/party (at AMC) and HM40th were def at the bottom of the list for me).
    Last edited by DLFreak71; 01-01-2012 at 11:04 AM.
    Quote by Al:
    To that end I'd like the Internet community to join me in reminding the Disney company that "it all started with Walt." As you can see below we've created some T-shirts, plus a few simple graphics that you can copy and paste into your websites to let folks know how you feel.
    -Al Lutz



  4. #199

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by Disneynut View Post
    For me personally, the writing is on the wall. Once they bring in the lawyers it is all downhill from here. This is eerily similar to how Event Services changed their offerings six years ago after a major re-write from the legal department. The nice folks at Event Services would advertise a high dollar package (costing thousands of dollars) for special Disneyland events. Weeks after selling out, they would greatly change the offer citing the fine print that reads "event and itinerary is subject to change without notice"...

    I fully understand that for some, the dream of Club 33 membership will outweigh what I consider to be large negatives. Current club conditions tied to any increase in price is of no interest to me.
    Yep, I experienced that first had with the Walt's Dream package of the 50th Anniversary event. Having it go from 50 people only to 78 and having items removed with no replacements. End result was I could cancel or accept less for the same price. I stuck with it because I wasn't going to miss the 50th Anniversary but it left me with a negative feeling. It was my first and last time paying $2000 for a special event at Disneyland. I know that since then, they no longer advertised event sizes so when they oversell packages in the future, they can find some way to cram them in without them knowing they are getting a less exclusive offering than was originally planned.

    Hummm seems oddly familiar...

    Always a bad sign when they go from telling you exactly what you are getting to leaving out information or using vague legal terms. Parking at the Grand vs “at specified locations within the Disneyland Resort"

  5. #200

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by GhostHost View Post
    Yep, I experienced that first had with the Walt's Dream package of the 50th Anniversary event. Having it go from 50 people only to 78 and having items removed with no replacements.
    My wife and I had already paid for the Walt's package and the story started changing AFTER they had our money. Very similar to what is going on here. There are other people on the waiting list who are dying to throw money at us...who cares if we burn our loyal customers, let's find a way to get that money!

    I asked for (and received) a refund on the Walt's package and never returned. Since then, the high dollar ticket packages are now gone. They no longer have a customer base who will support it. Club 33 is headed in the same direction. Same as event services, it will take a few years for them to realize the mistakes and someone at a SVP level will blame the club manager and put her out to pasture.

    Quote Originally Posted by GhostHost View Post
    End result was I could cancel or accept less for the same price. I stuck with it because I wasn't going to miss the 50th Anniversary but it left me with a negative feeling.
    Your choice then was similar to the choice members are being offered now. I hated the idea of missing the 50th, but for us, being robbed by a corporation that emphasizes its great customer service was simply too much. I hope everyone can see what is really going on here. I believe that the individuals who remain at their present level and send in that check will not only be sorely disappointed in 2012 but that they will really learn how valuable their loyalty is in 2013 when the club sticks it to them again.

    I know Disney all too well and once you allow them to do this once, they will be back for more each and every time until they finally start shedding customers.
    Last edited by Disneynut; 01-03-2012 at 12:56 PM. Reason: spelling

  6. #201

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    Re: Club 33 Membership Changes for 2012

    It seems my most cherished benefit is the ability to sign in my Kids, or Mother, or My Wife and I could sign in a couple we were with for the night. I have only been a member for 4 years and now the biggest reason I helped justify my membership has been taken away. I always assumed that I would be grandfathered in for these basic benefits. What is to stop the smart people from above to just arbitrarily change things to purposely lose members to be replaced with new ones (cha-ching).

    The letter I got has no date, the invoice has a date of December 12th but was delivered on the 29th of December, with 90 day terms which are due on the 29th of Feb 2012 (I'm not kidding). Ok it is obvious that they held off sending this letter (the bad news) until last minute. I feel like I have been had. Mistreated. This from a company I have loved all of my life. When I was a boy I sold Kool Ade on the local golf course to get enough money to purchase a Deluxe 15 ticket book and go to Disneyland for a day. I would spend time at the Tomorrowland Terrace watching the bands play, and then I got to play in one of those bands. Then after starting my own business my goal was to get a Club 33 membership which I obtained in 2008. I helped justify the 10,000.00 signup with the elimination of purchasing Annual Passes for my children every year. I don't believe I have abused this benefit. This basic benefit was key to my decision to join. This is no longer just a bad feeling, this a financial issue. It does not seem fair that they can dangle the carrot out there only to take it away 4 years later. Somebody please wake me up from this nightmare so I can go back to living the Disney Dream.

  7. #202

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by 4YearMember View Post
    It seems my most cherished benefit is the ability to sign in my Kids, or Mother, or My Wife and I could sign in a couple we were with for the night. I have only been a member for 4 years and now the biggest reason I helped justify my membership has been taken away. I always assumed that I would be grandfathered in for these basic benefits. What is to stop the smart people from above to just arbitrarily change things to purposely lose members to be replaced with new ones (cha-ching).

    The letter I got has no date, the invoice has a date of December 12th but was delivered on the 29th of December, with 90 day terms which are due on the 29th of Feb 2012 (I'm not kidding). Ok it is obvious that they held off sending this letter (the bad news) until last minute. I feel like I have been had. Mistreated. This from a company I have loved all of my life. When I was a boy I sold Kool Ade on the local golf course to get enough money to purchase a Deluxe 15 ticket book and go to Disneyland for a day. I would spend time at the Tomorrowland Terrace watching the bands play, and then I got to play in one of those bands. Then after starting my own business my goal was to get a Club 33 membership which I obtained in 2008. I helped justify the 10,000.00 signup with the elimination of purchasing Annual Passes for my children every year. I don't believe I have abused this benefit. This basic benefit was key to my decision to join. This is no longer just a bad feeling, this a financial issue. It does not seem fair that they can dangle the carrot out there only to take it away 4 years later. Somebody please wake me up from this nightmare so I can go back to living the Disney Dream.
    First, welcome to MiceChat. I am saddened by the numerous changes to Club 33 membership but I am happy to see so many people speak their minds and express their opinion on these changes.

    Sadly, your story is clearly indicative of how they feel about you as a customer. For you, this was a lifelong dream that was achieved through both hard work and patience. To Disney, you are nothing more than a numerical figure that can be replaced at any time with someone who will pay more and accept less.

    I really feel for everyone as this is clearly a no-win situation. You either accept the changes or you move on. If you elect to move on, your initiation fee is down the drain and if you decide to stay under new rules, it opens the door to them doing the same thing year after year.

    Despite having great affection for Disney, Disneyland and Club 33, I have made a personal decision to spend my money elsewhere. My customers would not return if I treated them in the same manner so why would I continue to pay for substandard service? Although I think it is a hard decision to make, I think many members will be miserable in the coming year and wished that they had pulled the plug when they had the chance.

    I wish you the best in your decision making process. There are a number of great people on MiceChat who are happy to talk with you and listen to your concerns if it will be of any assistance to you.

  8. #203

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by 4YearMember View Post
    It seems my most cherished benefit is the ability to sign in my Kids, or Mother, or My Wife and I could sign in a couple we were with for the night. I have only been a member for 4 years and now the biggest reason I helped justify my membership has been taken away.
    I am in full agreement with your post. We are in a Catch 22 situation with should you stay or should you go. The one plus sign in benefit was one of my favorite benefits along with the valet parking. However, you should be aware that you are still able to have a card issued to your wife which now functions as a premium pass. This takes away the flexibility we had if we wanted to take one of our kids or friends but at least you still have what amounts to having 2 premium passes.

  9. #204

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by 4YearMember View Post
    The letter I got has no date, the invoice has a date of December 12th but was delivered on the 29th of December, with 90 day terms which are due on the 29th of Feb 2012 (I'm not kidding). Ok it is obvious that they held off sending this letter (the bad news) until last minute. I feel like I have been had. Mistreated. This from a company I have loved all of my life. When I was a boy I sold Kool Ade on the local golf course to get enough money to purchase a Deluxe 15 ticket book and go to Disneyland for a day.
    Quote Originally Posted by Disneynut View Post
    Despite having great affection for Disney, Disneyland and Club 33, I have made a personal decision to spend my money elsewhere. My customers would not return if I treated them in the same manner so why would I continue to pay for substandard service? Although I think it is a hard decision to make, I think many members will be miserable in the coming year and wished that they had pulled the plug when they had the chance.
    I'm saddened to read the posts in this thread. Although in my case Club 33 was not involved, Disney management's terminal tone-deafness to what makes Disneyland special forced me to Just Say No three years ago, after being a frequent visitor and loyal customer since 1955.

    For someone who loves Disneyland, going cold turkey is a hard decision to make. In the last three years, every time my wife and I think we're going to un-make the decision, Disney pulls another boneheaded stunt that kills the deal -- their Club 33 idiocy being the latest.

    I posted then and repeat it now: for every loyal, longtime Disney customer, there exists a unique "last straw" which sooner or later Disney will dump on his back, breaking an already-strained relationship. Today it's Club 33's turn.

    There have been -- and will be -- others.
    "With the acquisition of Marvel and now of Lucasfilm,
    Disney may have finally found the grail. You don't need
    imagination or art. All you need is a brand."

    - Neil Gabler


  10. #205

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    Re: Club 33 Membership Changes for 2012

    I know there is a lot of negativity in this thread, but I do not believe that all of the changes are a bad thing. I mean, there are new perks being added, and the price has been adjusted to market value. I'm curious what the opening day costs were. Opus1guy?

    If memory serves me correctly, one of the perks they appear to be adding (the club as a one-stop concierge, aka Member Services) is a throwback to one of the original perks. Do I wish the prices were lower? Of course. Do I think $10,000/year is out of line? Not really. Especially not considering the perks they are adding. I don't believe Club 33 was ever meant for the common fan. All of the literature I have seen from the early years was directed at corporations and VIPs. While a few of the changes may indeed be a money grab, much of the changes appear to be an attempt to put the club back to how it was. I understand that many people feel burned by event services, Paul Pressler & Cynthia Harriss, etc., but not all of the changes have been bad. Could this be a disaster? Maybe. Is this the wrong way to go? I'm not so sure.
    -Osky

    Quote Originally Posted by sleepyjeff View Post
    Before we totally disregard extremism; lets remember the lesson of the 3 little pigs.

    The moderate pig lost his house to the wolf too
    .-- .. .-.. .-.. / .- -. -.-- --- -. . / -... --- - .... . .-. / - --- / - .-. .- -. ... .-.. .- - . / - .... .. ... ..--..

  11. #206

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by Osky View Post
    I know there is a lot of negativity in this thread, but I do not believe that all of the changes are a bad thing.
    I would tend to agree with you on this point but for a few things. First, I think management should have first given some informal guidelines as to how many unescorted reservations should be made. Maybe they could have even asked for input from everyone and then came up with a number. Even if we had to switch to a hard rule, I think that more notice should have been given.

    My real argument and my negativity is that in typical Disney fashion, they blame the paying customer. This is simply bad business and there is no excuse for this whatsoever.

    I still don't know how anyone can find value in the "member services desk" or concierge service. It will take you just as much time to call the club (during business hours) and describe what you want when you are able to call and do the exact same thing yourself for free. You could easily achieve the same result in less time than waiting for a return phone call from Sioux.

    All of the services offered in this "benefit" are available to the public, I don't need to pay Club 33 in order to receive these. When and if I want them I can call on my own to obtain any of these services. I can even stop by the concierge at any of the hotels and get the same for free. Offer me a concierge type person who can do something other than sell me more Disney upgrades and then I am a happy person. Make me a reservation for a tour of Walt's apartment on Main Street, find me that rare bottle of wine I have been looking for, get me seats to the Emmy's...that is what I use a concierge for. Selling me guided tours or helping me buy tickets which were free last month...I don't see that as a benefit.

    Again, my negativity stems from people who treat me like I am stupid. I'm an adult and I consider myself to be reasonably intelligent. I am not a 3 year old who is fooled with a little misdirection. Tell me your mandate from above is to double the membership ranks and to keep the club operating at a profit. I may not like it but I can handle the truth.

  12. #207

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    Re: Club 33 Membership Changes for 2012

    I see tremendous benefit in calling the club concierge and saying something along the lines of:

    I will be bringing the family to Disneyland from March 3rd to the 7th, and would like to stay at the Grand Californian hotel with a theme park view. We would like to have dinner in the club on the 4th and 5th (adults only), and brunch on the 7th with the kids. Please arrange for a VIP tour on the 6th for the family, along with Aunt Norma, and possibly VIP seating for World of Color. Aunt Norma needs a 1-day park hopper ticket. I would also like lunch at the Blue Bayou on the 6th for the family.

    On this trip, we will be celebrating my son's (CJ) birthday. Can you please arrange for a birthday breakfast to be delivered to the room at 7:00AM on the 4th? I think that is it for now. Do you have any suggestions for us?

    ---

    While I could do all of that now, it would take multiple calls to multiple people, and require a lot of my time. A good concierge would make those arrangements for me with a quick conversation, and then would get back to me with a confirmation. I also have to trust that the hotel CMs would know about the Club 33 benefits for hotel upgrades and comps. Based on how things currently are with CMs that do not work directly for the club, I bet that might be challenging. Like I said, not all things are bad. A few of the changes I do not like. However, some of them could make membership in the club much better.
    -Osky

    Quote Originally Posted by sleepyjeff View Post
    Before we totally disregard extremism; lets remember the lesson of the 3 little pigs.

    The moderate pig lost his house to the wolf too
    .-- .. .-.. .-.. / .- -. -.-- --- -. . / -... --- - .... . .-. / - --- / - .-. .- -. ... .-.. .- - . / - .... .. ... ..--..

  13. #208

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by Osky View Post
    While I could do all of that now, it would take multiple calls to multiple people, and require a lot of my time. A good concierge would make those arrangements for me with a quick conversation, and then would get back to me with a confirmation.
    Sorry that we don't agree. I spent close to $100,000 on a private event at Club 33 and did not get anything close to that level of service. Good luck to you if you really feel you will get that level of service when you are 1 of 400+ people who may have access to it.

    It is not personal towards you, but I have been on the receiving end of this declining service and have paid untold number of dollars to receive it. I simply don't buy any promise that it is magically going to get better because they are now charging me more.

    We keep ignoring the elephant in the room. The complaint from almost every person who has voiced an opinion is the same. The service has been going downhill for years and years while the price goes up. A promise of improved service is only that...a promise. Promises have been made through the years by each manager that they would right the ship. The members have done their part and supported the club by paying their dues despite the declining service. The club has not lived up to their end of things.

    I am not a horse, I don't get excited by the dangling carrot.

  14. #209

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by 4YearMember View Post
    The letter I got has no date, the invoice has a date of December 12th but was delivered on the 29th of December, with 90 day terms which are due on the 29th of Feb 2012
    Based on the current marketing promo
    Disney is being nice and giving you an extra day of Disney
    (sorry, I couldn't resist)
    Quote by Al:
    To that end I'd like the Internet community to join me in reminding the Disney company that "it all started with Walt." As you can see below we've created some T-shirts, plus a few simple graphics that you can copy and paste into your websites to let folks know how you feel.
    -Al Lutz



  15. #210

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    Re: Club 33 Membership Changes for 2012

    Quote Originally Posted by Disneynut View Post
    Sorry that we don't agree. I spent close to $100,000 on a private event at Club 33 and did not get anything close to that level of service.
    I don't dispute that. I would be upset as well with the state of the club. That is why I am hopefully optimistic. This could be the change you are waiting for in terms of service, or it might not be. The problems that you had with your private event were not done under the new management plan. They are making major changes. Truth be told, you do not know that the club will not see a major improvement in service, just as I do not know that it will. Things got worse and worse at Disneyland under the end of Eisner, and Pressler/Harris. I heard the same things when Ouimet came in and people said he would turn things around. No one wanted to believe, and he did reverse a lot of bad policies and put many things back on the right track. You can be cynical and pessimistic all you want, but what will that get you?
    -Osky

    Quote Originally Posted by sleepyjeff View Post
    Before we totally disregard extremism; lets remember the lesson of the 3 little pigs.

    The moderate pig lost his house to the wolf too
    .-- .. .-.. .-.. / .- -. -.-- --- -. . / -... --- - .... . .-. / - --- / - .-. .- -. ... .-.. .- - . / - .... .. ... ..--..

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