Ok, so this idea has been floating around in my head for a while, and I was going to pipe up in one of the discussions re: the price increases, but in an effort to not de-rail another thread, I thought I'd start a new one, and if the mods think it belongs somewhere else, by all means move it. =)
What bothers me the most about the dramatic increase in price is the dramatic decrease in basic customer service at the DLR in the past several years - most especially the AP guest relations. Disney used to be known for being top in customer service and now...well, to say I'm unimpressed would be an understatement. As an example, yesterday it took 2 hours, 3 calls, and 4 CMs to register for the Early Entry for this summer. I know its a perk, but if I had just paid $650 for my pass (I paid $500 instead) and I got a CM who told me, quite plainly, that "I'm sorry there is nothing I can do for you" when one of the things I paid for was the ability to take advantage of these perks, I would be livid! As it was, I was...annoyed might be putting it mildly, but you get the point. As someone who has been in customer service for a long time, one of the basic tenets is that you NEVER tell the customer that there is nothing you can do for them. There is always an acceptable alternative even if it means you take a loss to keep the customer. And Disney used to be great at this, it was one of the things that made the "magic" happen whenever you were at the resort.
Now...not so much. And that makes me sad. I love Disney and spend 90% of my entertainment budget on trips to the DLR, but I'd like to feel that they valued me on some level, and I just don't anymore. ::sigh:: I hate to add to the whining and moaning on this forum, so I hesitated to send this, but I was just wondering....is it just me? Or has guest relations taken a major downward turn in the past...I dunno...20 years or so?