I don't blame the guest who was injured.
He weights (300 lbs) and a presumably light weight young daughter (50 lbs), . . . apparently this is weight imbalance which causes the ride to behave differently, i.e. swing all the way to the side when stopping. Obviously, there is some sort of mechanical dampening system which uses springs and buffers the sideways movement and this is where the stored up mechanical energy was that made the car move after it was stopped.
This is a ride design problem, as the rides HAVE to be able to accomodate people who weight around 300 lbs. Is being overweight/obese a serious health problem? Most doctors would say no, that in itself it is not. Besides, there are probably some even taller guys, 7' tall guys, who weigh near 300 lbs, yet aren't necessarily having mobility problems.
Point being: there will be many, many more 300 lbs and above people riding the ride with little kids.
Notice how the Matterhorn bobsleds don't accomodate easily guests of a certain height. Disney is making mistakes in terms of building attractions that can accomodate all body sizes. Plus, Mater's doesn't have cushioning, and I believe it is based on older amusement park ride technology, back when people were a lot slimmer possibly, or it might be that they used too big springs to buffer the twisting motion.
Anyway, the OP should have gone to First Aid to have this documented, City Hall is run by run of the mill castmembers, not health care professionals. They were happy not to document it as if this ever went to court, the injured guest would have no documentation.
I would suggest that the OP go get checked out at Urgent Care, especially if he is still having problems. Who knows? It could become a chronic pain issue and the OP wouldn't have a legal leg to stand on later on.
If a ride is hitting people, or if weight is enough to unbalance it, it's definitely a problem.
Also, to be fair with injuries, a lot of the time it's not immediately apparent that there's a problem. Bruises sometimes take a while to form, and it's entirely plausible that a person could get bumped, report it to the ride operator, go on with their day because they think they're fine, and discover that they are scary shades of black and blue later on. It's entirely possible for someone to look at an injury hours later, realize it's still hurting or swollen, and think "wow, this is worse than I thought, maybe I should get help for it."
The guy doesn't sound as though he has his hand out for anything; it sounds as though he simply wants people to know and wants Disney to do something to make sure it doesn't happen again. Unless Disney really wants people to leave the park with bruises, *shouldn't* they be concerned?
Also, the last thing to say about the weight: there is NO weight restriction listed on Mater, none at all. If a weight maximum or minimum were a qualifier for participation, it would be posted on the ride sign. We like to jump on people as soon as they post a weight that is above standards, but if the guy were 5'11" and 150, or he were a child that was 4'0", or a woman that was 5'6" and 125, would it be any more or less acceptable for them to be injured on the ride?
Also, it's the responsibility of the CMs to ensure that the riders are safe, and they have the right to take people off if they don't meet the height requirement, if they're visibly pregnant or have some sort of condition that would make it unsafe to ride. Obviously the CMs who loaded this attraction didn't have an issue with the OP or his weight. Why should anyone here?
It sucks that you got hurt. But the good news is that your daughter was unharmed and you were apparently able to walk off that injury and enjoy a full day at the park. If you were truly injured, you should seek immediate medical attention regardless of what plans you had set for the day. The report you filed will be recorded and help in the process of resolving the issue if further reports show a high frequency of this occuring. So that's good news too! I don't see any reason for them to record your name unless you were seeking some sort of compensation or damages from Disney, or filing an official complaint. But since you did not seek any medical attention immediately after the injury, your injury translates to nothing more than an "owie" in the eyes of Disney.
The OP even stated at the end that a perk would have made him happy about it all. Are we supposed to embrace a cuddle such attitudes or be considered the 'peanut gallery' for not agreeing with such behavior? I find your dismissals of others opinions far more offensive than any post prior.
There is a medical definition of obese - you don't have to like it - but it exists. BMI over 30kg/m2
Obesity and Overweight for Professionals: Adult: Defining - DNPAO - CDC
My BMI puts me as obese as well.. but I accept it.. even at 6'2"
At this point, you should photograph your injuries, and print them. Write a very to the point letter explaining exactly what happened (you haven't done that here yet), how it happened, who the CM was you reported the initially injury to, the time/date of the incident, what you did about the injury, who you contacted at Guest Relations in DCA, the time/date there, and explain that you felt you were overlooked, and that you feel this is a serious injury. I was trying to figure out how this happened, when someone above posted the possible scenerio. Perhaps we need to have the ride taken down to put in the locking seat belts to prevent people from getting off too early and getting injured. If an adult can miscalculate the time the ride is stopped, smaller children will do this even more often. Imagine if a couple 7yo were riding together and unbuckled early.
I think you should sue Disney. Some people believe they need to protect Disney and its is pretty sad to see. This person was injured of no fault of his own and some are blaming him? WTH? Disney can handle their problems without the peons coming to their rescue. LOL so sad some of you can be.
If a Guest goes up to a CM and says they are hurt and can't walk to First Aid and needs assistance, the CM is supposed to call right away. This CM just stared at you and failed to give you information about how to walk to First Aid, and didn't ask you if you wanted to wait for the nurse to come to you?
And when you went to Guest Relations (Chamber of Commerce) to report your injury, if you were injured why didn't you first go into the doors to the right of Chamber of Commerce that are labeled "First Aid"?
And if you failed to see the First Aid sign as you walked up to the Chamber of Commerce, or you had lost your park map to find the First Aid station listed on the park map, and no CM you interacted with the rest of the day could tell you where First Aid was... during your conversation with the Chamber of Commerce CM when you were telling them of your injury, they never once mentioned that First Aid was right next door and a nurse could tend to your injury if you wanted? No CM you spoke with offered any sort of instructions on how to get medical assistance in the park after you told repeated CM's that you had been injured on an attraction?
This thread is starting to venture way off track with borderline personal attacks, and personal asides aimed at the OP. He asked for opinions, but did not ask to have his motivations or his physical attributes called into question.
Discuss within the parameters of the OP's question, do it without getting overly personal.
I think thats what he is saying. Its amazing when perfect people make mistakes huh? Those perfect Disney cast members never could just be plain ignorant.
I think the big question is whether Mater's is unsafe. As regular readers/posters will know, guests riding Mater's have complained that you can get "squished" when you ride Mater, and possibly injured if there is something between you and the wall.
Now we've got reports that the ride vehicle, after being stopped, is still spring loaded and can swing and injure somebody when exiting. One 300 lbs guy and a little kid, or maybe two 200 lbs guys. The OP is very correct to be concerned that this swinging action could hurt a kid as the ride vehicle probably weighs half a ton, it not more.
In terms of obesity/overweight . . . a lot of guests fall into this category, and the rides need to be safe for everybody. I bet that Mater could hurt normal weight people as well. Obesity isn't necessarily equal being unhealthy, but it is a warning sign for obese people that they should eat healthier, and fewer calories, and exercise more to decrease the risk of getting obesity related diseases. Its a predictor of future health. For the OP, he might want to lose weight to feel better, i.e. move around easier, but it has nothing to do with what happened and the accident isn't his fault.
100% agree with poster that said you can overlook an injury, which can become worse, i.e. more pain due to swelling.
---------- Post added 08-03-2012 at 10:11 PM ----------
From a sports medicine/ER perspective, the guy would have been well served by ICE and an NSAID to help reduce inflammation, and would probably have been well advised to stay off his foot for the rest of the day. (Could be wheelchaired around, why compound an injury?) He does weigh 300 lbs, he might not cope as well with an injury as others OR his injury could simply be worse than it looks.
He should have been wheelchaired over to First Aid where somebody with an ounce of medical training could attend to him, not told to walk over himself.
DLR is a fun place, easy to overlook an injury until it forces you to stop.
Take it from a professional.
---------- Post added 08-03-2012 at 10:22 PM ----------
I really feel for the guy, his daughter almost got hurt! Yes, some "apology" in the form of a freebie would help, instead of not being offered proper medical care and brushed off. Obviously, the CMs have only rudimentary First Aid knowledge, if any.
Saying sorry and offering something is a good way to avoid lawsuits. An acknowledgement that something wrong happened, it is not so much the freebie, though the guy deserves free tickets for another day I would say.
My daughter came back from the barn today with a bruise nearly 3" across where a horse bit her. What did she do? Sucked it up.. and went back to the barn later to ride more. She has a bruise.. and moved on.
It reminds me of people who get pissy if they don't get a compliment. Uhh.. they are things to be OFFERED, not demanded. :(