Page 1 of 4 1234 LastLast
Results 1 to 15 of 52
  1. #1

    • Sgt Pepper's Cardiologist
    • Offline

    Join Date
    May 2006
    Location
    Greater Vancouver
    Posts
    610

    Injured at DCA...and no one really cared. (Mater's New Ride)

    First off, we just cam back from our 5 day trip and it was fantastic.

    The only downside was when we rode Mater's Jambouree.

    As the ride stopped, the rear swing was still out in the far left position. As I got back out... and I move slowly.... I placed one foot on the ground and shifted my 300 weight off of the rear portion of the ride.... when I shifted weight, the ride corrected itself back to the original starting position hitting my ankle with a lot of force.... enough to break the skin and bruise the area.

    Now I reported it right away....it happened exactly at 3:30.... but no one seemed to care.

    Then I thought to myself the most valuable thing for me and my family on our 5 day trips is time and we had fast passes to the Radiator Spring Ride and by the time that was over... something else was happening and so on.... but it still hurt.

    Finally, when we left. I went to the DCA Chamber of Commerce and reported it again.

    They wrote out a small yellow piece of paper and took the details but not my name.

    They said if they had enoigh complaints then they would look into it. So I left but later I thought if my daughter... who was also on teh ride with me... was close enough... it would have broken her ankle.

    So I am quite upset about this.

    Any suggestions?

    ---------- Post added 08-03-2012 at 01:45 AM ----------

    I suppose I shoudl add that I was not looking to sue or over react... but a more sincere aplology and maybe a VIP seat to world of Colour or Fantatsmic... (Which we missed that night - our only chance to see it) because I would not walk all the way.

    Disney Road

  2. #2

    • Banned User
    • Offline

    Join Date
    Mar 2011
    Posts
    104

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    There are signs posted requesting individuals in poor health or with physical conditions not to ride . You fall into this category based on your own description (slow, 300 lbs). By choosing to ride anyway, you chose to accept the risk and are soley liable for your injury. The circumstances you describe do not pose a significant risk to physical healthy individuals. So repeat occurences are not a reasonable possibility for anyone who heeds Disney's written and posted advice which can found at the ride location and in the park guide. So my suggestion is too be grateful it wasn't a serious injury and move on.

  3. #3

    • Sgt Pepper's Cardiologist
    • Offline

    Join Date
    May 2006
    Location
    Greater Vancouver
    Posts
    610

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    With all repsects.... and I really do mean that.... you assume too much. I am 6'6. 300 pounds does not make me obese or "catergorized". I move slow due to lack of foot/leg room for someone of my height and that I am grabbing the camera bag.

    Did it pose a risk? Obviously. Cracked my ankle bone so hard it bruised the area and broke the skin.

    As I also mentioned, my daughter (Age 9) was on the ride with me. If she was still standing close by, it would have struck her too.

    Sorry to sound defensive but the tone of your repsonce was a little offputting. Please forgive my responce seems curt. I answer it with full repsect to you and hope you now have a greater understanding.
    Last edited by Beatle_johnny; 08-03-2012 at 01:59 AM. Reason: syntax

    Disney Road

  4. #4

    • Member
    • Offline

    Join Date
    Jan 2012
    Location
    Smoke Tree Ranch, Palm Springs
    Posts
    368

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Should you have gone to the First Aid station instead of the Chamber of Commerce? Maybe they make more detailed reports about injuries when they have to treat someone. It does sound like (from your own description) that you are way taller and larger than the average guest, so perhaps there is a design flaw that the imagineers didin't calculate for, with stronger/larger guests being able to shift the cart when it has stoped.

  5. #5

    • Minion
    • Online

    Join Date
    Jun 2005
    Location
    6 hours from the House of Mouse
    Posts
    3,614

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Beatle_johnny View Post
    Now I reported it right away....it happened exactly at 3:30.... but no one seemed to care.

    Then I thought to myself the most valuable thing for me and my family on our 5 day trips is time and we had fast passes to the Radiator Spring Ride and by the time that was over... something else was happening and so on.... but it still hurt.
    If you were injured, you should have gone directly to first aid, or requested they come to you. But you went on about your day, doing the rest of your rides, and you waited til the end of your day.

    Also, if you couldn't walk back to WoC, how would you have gotten there for VIP seating?
    If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

  6. #6

    • Indiana Scott
    • Offline

    Join Date
    May 2007
    Location
    Bothell Wa.
    Posts
    1,878

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Seems to me that during the disembarkation process, the ride should be parked in such a way that it wont move. I don't think this has anything to do with the size of a person and I suspect DL will be doing something to immobilize the ride when people are getting off.

  7. #7

    • Parking Lot > DCA
    • Offline

    Join Date
    Jan 2010
    Location
    Orange County, CA
    Posts
    4,253

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Malcon10t View Post
    If you were injured, you should have gone directly to first aid, or requested they come to you. But you went on about your day, doing the rest of your rides, and you waited til the end of your day.

    Also, if you couldn't walk back to WoC, how would you have gotten there for VIP seating?
    He said he reported it right away also. Maybe if they had given him the VIP seating he could have used a motorized cart if needed? There's a solution to everything.

  8. #8

    • the rum is always gone
    • Offline

    Join Date
    Apr 2005
    Posts
    317

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Ive gotten bruised and have bled from riding amusement park rides before. However, I have not complained nor reported them as I though they were trivial and know that I did not get seriously injured and that they would eventually heal. Personally, I can live with some scrapes and bruises and don't feel the need to complain about them.

  9. #9

    • Member
    • Offline

    Join Date
    Jan 2012
    Posts
    258

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Am I getting this right? The ride corrects itself at the end of the ride, but because of your build it couldn't until you had stepped out? Then when you stepped out it swung and hit you? This isn't your fault, as there are no signs saying that "if you are over this weight you shouldn't ride," or "this ride may cause injury to people over a certain weight."

    Obviously this is a design flaw that needs to be corrected, as people not as lucky as you CAN get seriously injured. You shouldn't have to go to an amusement/theme park (especially Disney) and return with an injury like this that was out of your control, especially on a ride that opened a month ago.

    I think that VIP WOC or Fantasmic tickets was the least that they could do in the sue-happy society of today. I'm surprised they didn't give you ANYTHING.

    I'm a little surpised/annoyed by some of the posts that people made above. How could anyone believe that it was this guys fault? He did the right thing (telling Disney right after the incident) and only asked for an apology and a tickets to a show. If you are 6'6 and 300 lbs it does NOT mean you are in poor health or have a physical condition. Beatle_johnny deserves a good Disney day as much as any of us, regardless of his height/weight.

  10. #10

    • Hooterville, USA
    • Offline

    Join Date
    Feb 2005
    Location
    The Haney House
    Posts
    10,147

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    DCA might not care about you, but I do.


    This has been a Filmways presentation dahling.

  11. #11

    • Senior Minion
    • Offline

    Join Date
    Jan 2005
    Posts
    8,890

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Quarar44 View Post
    Am I getting this right? The ride corrects itself at the end of the ride, but because of your build it couldn't until you had stepped out? Then when you stepped out it swung and hit you? This isn't your fault, as there are no signs saying that "if you are over this weight you shouldn't ride," or "this ride may cause injury to people over a certain weight."

    Obviously this is a design flaw that needs to be corrected, as people not as lucky as you CAN get seriously injured. You shouldn't have to go to an amusement/theme park (especially Disney) and return with an injury like this that was out of your control, especially on a ride that opened a month ago.

    I think that VIP WOC or Fantasmic tickets was the least that they could do in the sue-happy society of today. I'm surprised they didn't give you ANYTHING.

    I'm a little surpised/annoyed by some of the posts that people made above. How could anyone believe that it was this guys fault? He did the right thing (telling Disney right after the incident) and only asked for an apology and a tickets to a show. If you are 6'6 and 300 lbs it does NOT mean you are in poor health or have a physical condition. Beatle_johnny deserves a good Disney day as much as any of us, regardless of his height/weight.
    This.
    "With the acquisition of Marvel and now of Lucasfilm,
    Disney may have finally found the grail. You don't need
    imagination or art. All you need is a brand."

    - Neil Gabler


  12. #12

    •   
    • Minion
    • Offline

    Join Date
    Oct 2011
    Posts
    2,905

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Quarar44 View Post
    I'm a little surpised/annoyed by some of the posts that people made above. How could anyone believe that it was this guys fault? He did the right thing (telling Disney right after the incident) and only asked for an apology and a tickets to a show. If you are 6'6 and 300 lbs it does NOT mean you are in poor health or have a physical condition. Beatle_johnny deserves a good Disney day as much as any of us, regardless of his height/weight.
    This. Being 300lbs. and healthy are not mutually exclusive!

    Aside from that, I'm also pretty concerned that Disney didn't take this more seriously. Having a ride swing into your ankle when it is supposed to be stationary is not okay. Disney's not a street carnival and everyone should be able to ride the rides without getting bruised or broken bones!

    If it's still swollen or discolored, maybe you could take a photo and email or send it with a letter it to Disneyland customer service. If nothing else, they need to know that something happened. And I hope this never happens to anyone again, but yes, going to First Aid right away is a great idea. They DO take injuries seriously and will document it for you.

    I'm also surprised that this wasn't reported. When I worked in a customer service-related area, the ONLY time we did not file accident reports was when the customer specifically didn't want one. Even then we usually documented it on a different form, so that if questions arose later, there was a written record of who/what/when/how. If someone so much as cut their finger or stumbled on their way out of the ladies' room and twisted their ankle, it had to be documented, and the Powers That Be did look to see if there were patterns or things that needed to be addressed.

    Disney has hired a lot of new workers for DCA; could this be a case of newbies who don't know the protocol?

  13. #13

    • Still Dizzy
    • Offline

    Join Date
    Jan 2009
    Location
    Long Beach, CA
    Posts
    533

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Malcon10t View Post
    If you were injured, you should have gone directly to first aid, or requested they come to you. But you went on about your day, doing the rest of your rides, and you waited til the end of your day.

    Also, if you couldn't walk back to WoC, how would you have gotten there for VIP seating?
    This. First aid takes their job super seriously. I went to first aid for a friggin tylenol and it was taken very seriously. I had wrenched my neck on Screamin, nothing serious but it was hurting. They took a full incident report asking exactly when it occured, what ride it was on, what I thought caused it, etc etc.

  14. #14

    • Minion
    • Online

    Join Date
    Jun 2005
    Location
    6 hours from the House of Mouse
    Posts
    3,614

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Quarar44 View Post
    I'm a little surpised/annoyed by some of the posts that people made above. How could anyone believe that it was this guys fault? He did the right thing (telling Disney right after the incident) and only asked for an apology and a tickets to a show.
    I don't believe it was his fault. I feel if he was injured, instead of just saying "Hey it moved and hit me", then heading to ride Racers, and other rides, then head to Guest Relations HOURS later (as he was leaving the park for the day) to complain and want VIP tickets for his next visit is a little off to me.
    If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

  15. #15

    • Still Dizzy
    • Offline

    Join Date
    Jan 2009
    Location
    Long Beach, CA
    Posts
    533

    Re: Injured at DCA...and no one really cared. (Mater's New Ride)

    Quote Originally Posted by Malcon10t View Post
    I don't believe it was his fault. I feel if he was injured, instead of just saying "Hey it moved and hit me", then heading to ride Racers, and other rides, then head to Guest Relations HOURS later (as he was leaving the park for the day) to complain and want VIP tickets for his next visit is a little off to me.
    He specifically said that he reported it immediately when it occured. He ALSO went to guest relations hours later.

Page 1 of 4 1234 LastLast

Similar Threads

  1. Give Ronald the boot, and what should really be in DCA
    By demento57 in forum Disneyland Resort
    Replies: 55
    Last Post: 06-28-2007, 03:07 PM
  2. Replies: 12
    Last Post: 10-22-2006, 03:29 PM
  3. And this one time at Explosive Camp...
    By HiddenMickey in forum MiceChat Main Lounge
    Replies: 7
    Last Post: 08-02-2005, 12:39 PM
  4. DCA and Disneyland in 5 hours
    By rverginia in forum Disneyland Resort
    Replies: 5
    Last Post: 05-03-2005, 08:25 PM
  5. Close DCA and Re-Imagineer
    By Pirate Wench in forum Disneyland Resort
    Replies: 35
    Last Post: 02-10-2005, 03:26 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •