If you make reservations, I strongly suggest having them note that in the reservation. Also, mention it again when you check in and to your waitstaff as well. This will ensure that there are not mix ups!
“Here you leave today and enter the world of yesterday, tomorrow, and fantasy.”
I have had the same problem, I couldn't get any information over the phone.
I was trying to get food alergy information on the World of Color picknic meals and the dessert tray for Fantasmic! all they would give me was the phone number for the chefs and I always got the voice mail which didn't get returned.