Here's another reason you really shouldn't ignore someone who is screaming that their seat belt isn't working or engaging. Ever hear about this tragedy, at Six Flags Great Adventure? This girl died.
Popular Mechanics - Google BooksQuote:
But as the safety restraints came down on the other riders, Rick and Karen knew something was wrong--dead wrong--and a day of enjoyment and expectation was replaced by tragedy. Karen's safety bar snapped shut behind her, instead of in front, as required. Lightnin' Loops computer sensors indicated that all passengers were securely buckled in--just as Rick and Karen screamed to the operators to halt the ride.
In the 80s-2000s, there were many many times that sleds were sent to the lift and completed the circut with no belt. The belt was probably visually inspected, but I can tell you that there were times the belt wasn't connected. As of 2012, I am going to assume this cannot happen anymore, but I had to speak up about the concept of "NEVER".
CMs have a tough job but their first concern as many have said should always be the guest. If the CMs loading and unloading do not have the time to reassure gueststhen another CM should be posted at the ride to reassure guests so that no one has a panic attack or worse yet a health situation because of their panic. Never dismiss someone who is clearly trying to follow the rules. Malina I am sorry thAt this happened to you and you should not be reprimanded here for trying to make sure you were seat belted in properly.
The only 'fact' we have is that she was scared and presumably upset over it all. But like most situations, if you only take one side of it, and don't actually talk to the other side afterwards to know what THEY knew... you rarely have a valid picture of the situation.
The calls to complain to city hall, firing, etc are all based on PRESUMED understanding of what they are supposed to be doing, what they were doing, and what they knew, and what risks or not they allowed to happen.
As someone who is supposed to be trained in law.. I would expect better. But sounds a lot like a lawyer who is more interested in winning cases instead of actual facts. Just throw it out there and let them fight it 'in court' :rolleyes:
Imagine if you're in the process of getting into a bobsled and then the person in the bobsled in front of you starts panicking about her seat belt. Do you want the people responsible for your safety to suddenly go help the person that isn't in any real danger? There is a person that is responsible for such a situation and by the OP's own account, the issue was resolved when they got to that last station before dispatch. So maybe the CMs not rushing to calm a worried guest might seem rude to some, but to me it shows they're watching out for everyone else.
And please, please stop comparing this to incidents where people have died. It is extremely disrespectful. In all the incidents brought up someone seriously screwed up. In this case, all issues (besides some hurt feeling over the perception of being ignored) were resolved before the ride started.
a. The seat belt wasn't working right. I'd ridden on the Matterhorn before so I did know how to operate them.
b. The CMs did not respond verbally or physically when they were informed several times of a problem.
As I mentioned, I rode with a friend, so I do have a witness. She was also yelling to the CMs for help because she heard me, but since she was already belted in, she was probably less panicked than I was. Her perception of the incident was just as mine was; ie, the CMs ignored me.
You don't have to leave your post to verbally reassure someone that the situation will be handled. If your job is to look over the belts with a flashlight, at that moment you ARE interacting with them and you have room to say something. Also, if the sleds are being loaded so very quickly that there is no room at all to troubleshoot, perhaps that is an issue in itself.
I am not comparing the incident to the LL one, except to point out that when cast members and ride operators ignore guests that are having difficulties, there can be serious consequences for the riders. Obviously that didn't happen this time. Thank God for that. What about the next time, when the CMs don't give the guest the benefit of the doubt and someone gets hurt?
This is more an issue of hurt feelings than safety.
I would rather have CMs focus on their position. Accidents can occur suddenly, even in the split second it takes for someone to turn away and tell you that you'll be OK. You can argue that maybe they could add another CM to address guest concerns and you'd be entitled to that opinion.
The issue here is not the safety of the attraction. Nor is it an issue of "hurt feelngs."
The issue here is the guest's anxiety and how the park addressed it or failed to address it.
"Your job is to create happiness."
---------- Post added 10-09-2012 at 12:43 AM ----------