ita 100%frankly in this day and age irregardless of pay, there is no reason why the cast members should not have to follow the rules. Congregating in groups and discussing last nights parties infront of guests, should not be tolerated. Yelling at guests should not be tolerated. Disrespecting guests should not be tolerated.
customer service oriented jobs are not for everyone. You know the pay is low, you know you need to interact with the public. In this day and age with record unemployment, there is no reason why people who do not want to be working at dlr should be working there. This is the real world, jobs are tough to come by, people need to be happy to be working. Disney is still paying above minimum wage, no one is picking berries in a field here for 5 dollars a hour. The talk of last nights partying in front of customers can wait until break time or after hours. if that is too difficult of a concept for some to comprehend, then clearly this job is not for them, and finding a job and staying employed will obviously be a life long difficulty. Having said that, it is managements responsibility to educate and enforce the rules.
does any of what i am saying have anything to do with.
A) suggesting cast members should be robots and not laugh and interact with guests? No of course not, that is part of the role.
B) blaming all cast members? No, there are some absolutely incredible cast members.
---------- Post added 10-10-2012 at 12:51 AM ----------