If Disney keeps charging premium prices, I would hope that service would reflect the cost.
There are the few old timers who still have the Disney magic touch although I must say the standards seem to be nonexistent these days.
I constantly see Cast Members speaking to each other and goofing off, in front of guests.
There does not seem to be any discipline of poor employee behavior enforced by supervisors.
In this day and age with high unemployment, There is no excuse for Disneyland to not ensure that supervisors hold there employees accountable to a higher level of customer care.
No talking amongst each other and joking around in the company of customers.
No goofing off and cursing amongst guests.
Seems like that would be common sense, sadly there seems to be a lack of supervision these days.
Of course this is not present amongst all the employees. There are of course some fantastic employees. Although sadly I am noticing that the newer crop of hires seem to be held accountable and are not being taught how to behave infront of Customers.
next time you visit Disneyland, look at how especially employees working crowd control, congregate and goof off with one another, oblivious to guests around them, I have seen guests have to practicaly beg to get attention and get help with directions etc.
During a visit to Mad hatters tea party i had to beg for an employees attention while they were in a group of 4 yapping, laughing amongst each other and making fun of customers (to each other), oblivious to the fact we were all able to see and hear them.