Page 5 of 7 FirstFirst ... 234567 LastLast
Results 61 to 75 of 103
  1. #61

    • Senior Minion
    • Offline

    Join Date
    Jan 2005
    Posts
    8,890

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by JMazz View Post
    It isn't that it "bothers" me more than the average guest, or "upsets" me... going to the dentist bothers and upsets me LOL.

    It is about the principal and the point of this entire thread.

    I certainly have empathy for them. I worked in CS for many years and still do in a way. CS is a part of many jobs, most jobs in fact.

    But If I saw any of my employees acting the way 20% of CM act, they'd be out the door very quickly. I have had to let some of them go for years now based on attitude. But this is a last resort. I re-train them *myself* so that I can get to the root of the issue and solve it if it can be solved. I fear that Disney wont take the time to do this and lets that 20% fester.

    And my point above really focused on manners toward another human being...

    It doesn't matter how much one makes. To me that is neither here nor there. The CM accepted the position and agreed to do a job for that amount of money. Will there be brats that will break the agreement and flake off? Sure...
    My point was that I cannot empathize with someone who abuses a guest or condone those who will not show respect to a fellow human being. It baffels me that others can! I get that a CS worker is going to have bad days b/c of bad customers, but passing that off to the next guest should never be encouraged IMO. I also get that it appears to you that I have some sort of issue or thin skin or that I am out of touch w/ the reality of CS work. This isn't the case. I am quite aware of the issues at DLR, and on my last and logest trip, I tried very hard to actually change the CM POV if they were having a bad "moment" at any given time thru the week I was there; we did this many times and never stick around to see if it works really.

    So I choose to try to fix a problem while I am paying for a vaykay! Saying it "bothers" me more than you is correctI suppose, but I go beyond experiencing the problem and actually try to give a fix to the situation as opposed to brushing it off and thereby condoning it. Sometimes it is as simple as a smile and a nod, or just a word or two. Many ppl do this, I'm sure you do too. I am guessing though that not many ppl will be consistant w/ this and not many ppl will get creative w/ what they do to try and fix an issue like this when it happens near them. I hope that MCers have a bigger % of ppl that would choose not to condone it.

    Empathize that they are under paid and have a less than stellar job? YES.
    Condone that they are treating other ppl with disrespect b/c of that fact? NO.

    BTW, I hope that no one, including you, thought my post was directed at you. I saw that you said right off the bat that you didn't act this way and I believe it. If you have been in CS for 14 years, I am guessing that you've been around the block a few times as I have and that you are in your 30s like me. I just feel we are too wise in our "old age" to encourage this mentality, even if on a small case-by-case basis in the form of a post on a high profile thread.
    Excellent post. While I very much sympathize with the outrageously poor manner in which CMs are paid, trained and treated by Disney management, and am outraged by the abuse they get from Disney's increasingly narcissistic "guests," I have no tolerance for CMs who, passively or actively, take it out on non-abusive guests.

    I'm hearing more and more from friends whose Disneyland visits parallel that of the OP. The downward spiral of an uncaring management begetting uncaring employees continues. But what astonishes me the most is how Disney's cash customers continue to tolerate the decline, and continue to pay Disney more and more every year for less and less.
    "With the acquisition of Marvel and now of Lucasfilm,
    Disney may have finally found the grail. You don't need
    imagination or art. All you need is a brand."

    - Neil Gabler


  2. #62

    •   
    • Minion
    • Offline

    Join Date
    Oct 2011
    Posts
    2,905

    Re: A bit disappointed in the workers at this year Halloween Party.

    Many of us who visit the park have worked in customer service. Many. We know what it's like to deal with bad customers. Maybe we're in a customer service job now, and Disneyland is supposed to be our ESCAPE from that for the day.

    The CMs don't like it when guests unload on them for something that isn't their fault. The same really is true in reverse. I didn't set your wages, I'm not Disneyland management, and I WASN'T rude to you...so whatever your issue with the job is, please don't take it out on me. It's hard dealing with difficult people all day but it doesn't excuse being rude.

    I think at some point it WILL affect Disneyland sales...if the park gets a reputation for having nasty workers it really doesn't jive with the whole 'happiest place on earth' thing. I would hope it would inspire Disneyland management to go back and look at WHY it's happening, but it probably won't.

  3. #63

    • -
    • Offline

    Join Date
    Aug 2009
    Location
    Uijeongbu
    Posts
    6,561

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by Malina View Post
    The CMs don't like it when guests unload on them for something that isn't their fault. The same really is true in reverse. I didn't set your wages, I'm not Disneyland management, and I WASN'T rude to you...so whatever your issue with the job is, please don't take it out on me. It's hard dealing with difficult people all day but it doesn't excuse being rude.
    Well said. I think the most responsible thing to do as a patron is to fill ou a comment card every time - both for good and bad service. Hopefully the slackers will get disciplined and the high performers will receive praise. This should be motivation to the others who are just getting by to improve as they would realize that if their performance slips further they could suffer the same fate as the rotten apples, but with a little improvement they can be rewarded with praise.
    "You can cut me off from the civilized world. You can incarcerate me with two moronic cellmates. You can torture me with your thrice daily swill, but you cannot break the spirit of a Winchester. My voice shall be heard from this wilderness and I shall be delivered from this fetid and festering sewer."

  4. #64

    •   
    • Minion
    • Offline

    Join Date
    Oct 2011
    Posts
    2,905

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by calsig31 View Post
    Well said. I think the most responsible thing to do as a patron is to fill ou a comment card every time - both for good and bad service. Hopefully the slackers will get disciplined and the high performers will receive praise. This should be motivation to the others who are just getting by to improve as they would realize that if their performance slips further they could suffer the same fate as the rotten apples, but with a little improvement they can be rewarded with praise.
    Definitely. I send a lot of emails to compliment CMs and when necessary I've complained about bad service too. I usually send emails because it is faster than waiting at City Hall most often. It's my policy to send a compliment about at least one cast member every visit, and luckily I haven't had trouble finding CMs to rave about.

    I just hope they get something out of it--it goes into their file, they get considered for a pay bump if they get so many compliments, something. And I really hope they take the negative comments to heart too.

  5. #65

    • World Famous Gold Mickey
    • Offline

    Join Date
    Nov 2011
    Posts
    76

    Re: A bit disappointed in the workers at this year Halloween Party.

    After reading every coment here are mine.....
    The event was for kids - the night we went there were almost all adults and some teenagers - very few young kids. I think if advertised trick or treat would only be for the kids they would not sell as many tickets. I saw a lot adults that were having a great time wearing costumes and trick or treating.

    I imeadiatly notice they were only giving out 1 or 2 pieces of candy this year but I think it was because the cast members were told to do this - they did increase the amount of tickets they sold this year but didn't increase the amount of candy.

    We just didn't have as much fun this time because it was just so much more people then last year and there was a long line for everything except the rides - we didn't do the rides because we can do the rides anytime and we paid extra to do the Halloween stuff but when you pay the extra just to stand in a long lines the whole night and only get 1 or 2 pieces of candy just sucks.

    I still think Disney could add more things to this event like put some cast members dress up on some rides like Pirates, Jungle maybe a couple others to give soft scares and/or laughs.

    I really wish they would get everybody out of the park before starting the party - how about this get everybody out let the event people in have the the people in costumes walk down main street with cast members and non costume guest lined main street. We really did enjoy seeing all the costumes and how creative people can be.

  6. #66

    • I am number 4 of 999
    • Offline

    Join Date
    Aug 2006
    Location
    California
    Posts
    1,144

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by biggsworth View Post
    Anyone else find it amusing this thread is about getting candy from trick or treating for adults vs kids. The CMs have always been great to generalize them here in this thread seems a bit much to me but that's my opinion of course.
    In a word? YES!
    It's actually "Cars Land", not "Carsland".

  7. #67

    • Senior Minion
    • Offline

    Join Date
    Jan 2005
    Posts
    8,890

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by biggsworth View Post
    Anyone else find it amusing this thread is about getting candy from trick or treating for adults vs kids.
    The thread isn't about getting candy, it's about unprofessional behavior from Disneyland CMs. Reread the OP.
    "With the acquisition of Marvel and now of Lucasfilm,
    Disney may have finally found the grail. You don't need
    imagination or art. All you need is a brand."

    - Neil Gabler


  8. #68

    •   
    • Insert Hilarious Title
    • Offline

    Join Date
    May 2010
    Location
    At my desk
    Posts
    902

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by Mr Wiggins View Post
    But what astonishes me the most is how Disney's cash customers continue to tolerate the decline, and continue to pay Disney more and more every year for less and less.
    If you keep being astonished by this then perhaps the situation my not be as you think it is. As you have stated before, you don't go to the Parks. All your information is second hand (friends) or hearsay (these boards).

    You keep saying decline but to use that word there has to be some sort of scale. From previous posts I can gather that the highest point in the Park's history was when Mr. Disney was alive. From other posts, I can gather that you feel the lowest point was before Mr. Eisner was expelled from the company.

    Am I to understand that you feel that the Parks continue to decline even further than when Eisner was in charge? Has there been no improvement in quality or customer service in the last seven years? Will the word "decline" always be used by being compared to a world that hasn't existed since December 15th, 1966? How can we ever measure that a situation/condition is improving if the baseline for success will always be a period that can never be repeated.

    Assumptions are made (based on others perceptions) that people are willing to accept less while paying for more. Your statement seems to dismiss that people are behaving as if the opposite is correct. Perhaps, just perhaps, these cash customers are returning because enjoy the service and entertainment provided. Maybe they don't get feel they are getting less and less every year.
    Feel free to add me as a friend on Facebook (Just mention MiceChat)

    "The thing that makes us different is our way of thinking, our judgement and experience acquired over the years. Giving it 'heart.' Others haven't understood the public. We developed a psychological approach to everything we do here. We seem to know when to 'tap the heart.' Others have hit the intellect. We can hit them in an emotional way. Those that appeal to the intellect only appeal to a very limited group. Let's not let the mechanics get in here and foul the whole thing." -Walt Disney

  9. #69

    • Selfie Expert
    • Offline

    Join Date
    Sep 2012
    Location
    Gilbert, AZ
    Posts
    6,351

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by Malina View Post
    Definitely. I send a lot of emails to compliment CMs and when necessary I've complained about bad service too. I usually send emails because it is faster than waiting at City Hall most often. It's my policy to send a compliment about at least one cast member every visit, and luckily I haven't had trouble finding CMs to rave about.
    What/who do you e-mail? I wanted to leave a compliment on a CM who went out of his way to make our last trip amazing, but didn't want to wait at City Hall (plus that's where he worked, and I didn't want him to brush it off or be embarrassed!)

    Thank you to Poisonedapples for my awesome signature!
    KellyMcG86's Disneyland To Do List

  10. #70

    • Member
    • Offline

    Join Date
    Aug 2009
    Location
    Southern California
    Posts
    890

    Re: A bit disappointed in the workers at this year Halloween Party.

    Kidless (for now) but going next week.

    We always dress up and get great treatment. Maybe its the fact we are in costume. To be honest, im not sure why anyone would go and not dress up. Its like going to a friend's Halloween party with no costume. I always think (Why did they come? They didn't even try to dress up). I was annoyed a bit last year when about 90% of the people were in street clothes. Whats the point? Dress up. At least put on some weird hat or something.

    I'll report back after next week. Hoping it will be fun.

  11. #71

    • Member
    • Offline

    Join Date
    Sep 2012
    Location
    Seattle
    Posts
    107

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by brian11811 View Post
    Kidless (for now) but going next week.

    We always dress up and get great treatment. Maybe its the fact we are in costume. To be honest, im not sure why anyone would go and not dress up. Its like going to a friend's Halloween party with no costume. I always think (Why did they come? They didn't even try to dress up). I was annoyed a bit last year when about 90% of the people were in street clothes. Whats the point? Dress up. At least put on some weird hat or something.

    I'll report back after next week. Hoping it will be fun.
    Maybe some people don't dress up because they afford both the costume and the ticket, costumes are expensive! That being said I always dress up, but I reuse costumes!

  12. #72

    •   
    • Minion
    • Offline

    Join Date
    Oct 2011
    Posts
    2,905

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by KellyMcG86 View Post
    What/who do you e-mail? I wanted to leave a compliment on a CM who went out of his way to make our last trip amazing, but didn't want to wait at City Hall (plus that's where he worked, and I didn't want him to brush it off or be embarrassed!)
    I use this--it's a specific feedback form for Disneyland. It sometimes takes a few days to get a response, but they do answer. They seem to actually read the emails, too--when I sent one message that had both a compliment and a complaint, they addressed both points.

    https://disneyland.disney.go.com/help/email/

  13. #73

    • Member
    • Offline

    Join Date
    Feb 2011
    Posts
    171

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by brian11811 View Post
    Kidless (for now) but going next week.

    We always dress up and get great treatment. Maybe its the fact we are in costume. To be honest, im not sure why anyone would go and not dress up. Its like going to a friend's Halloween party with no costume. I always think (Why did they come? They didn't even try to dress up). I was annoyed a bit last year when about 90% of the people were in street clothes. Whats the point? Dress up. At least put on some weird hat or something.

    I'll report back after next week. Hoping it will be fun.
    I'm one of those that annoy you and make you wonder why I would bother going. The chance to wear a costume and look at other guests in costumes had absolutely zero part in my desire to go this event (I went the first two years, not this year, yet anyway). As puzzling as that is to you, the idea of that being the main or even sole appeal of the event for some folks is equally strange to me. I get it if you're going to a friend's party or even a local community event, but not for a trip to Disneyland with tens of thousands of people you don't know. Though you don't annoy me for wanting to dress up, lol.

  14. #74

    • Insomniac
    • Offline

    Join Date
    May 2011
    Location
    The Wonderful World of Utah?
    Posts
    1,968

    Re: A bit disappointed in the workers at this year Halloween Party.

    Quote Originally Posted by JMazz View Post
    It isn't that it "bothers" me more than the average guest, or "upsets" me... going to the dentist bothers and upsets me LOL.

    It is about the principal and the point of this entire thread.

    I certainly have empathy for them. I worked in CS for many years and still do in a way. CS is a part of many jobs, most jobs in fact.

    But If I saw any of my employees acting the way 20% of CM act, they'd be out the door very quickly. I have had to let some of them go for years now based on attitude. But this is a last resort. I re-train them *myself* so that I can get to the root of the issue and solve it if it can be solved. I fear that Disney wont take the time to do this and lets that 20% fester.

    And my point above really focused on manners toward another human being...

    It doesn't matter how much one makes. To me that is neither here nor there. The CM accepted the position and agreed to do a job for that amount of money. Will there be brats that will break the agreement and flake off? Sure...
    My point was that I cannot empathize with someone who abuses a guest or condone those who will not show respect to a fellow human being. It baffels me that others can! I get that a CS worker is going to have bad days b/c of bad customers, but passing that off to the next guest should never be encouraged IMO. I also get that it appears to you that I have some sort of issue or thin skin or that I am out of touch w/ the reality of CS work. This isn't the case. I am quite aware of the issues at DLR, and on my last and logest trip, I tried very hard to actually change the CM POV if they were having a bad "moment" at any given time thru the week I was there; we did this many times and never stick around to see if it works really.

    So I choose to try to fix a problem while I am paying for a vaykay! Saying it "bothers" me more than you is correctI suppose, but I go beyond experiencing the problem and actually try to give a fix to the situation as opposed to brushing it off and thereby condoning it. Sometimes it is as simple as a smile and a nod, or just a word or two. Many ppl do this, I'm sure you do too. I am guessing though that not many ppl will be consistant w/ this and not many ppl will get creative w/ what they do to try and fix an issue like this when it happens near them. I hope that MCers have a bigger % of ppl that would choose not to condone it.

    Empathize that they are under paid and have a less than stellar job? YES.
    Condone that they are treating other ppl with disrespect b/c of that fact? NO.

    BTW, I hope that no one, including you, thought my post was directed at you. I saw that you said right off the bat that you didn't act this way and I believe it. If you have been in CS for 14 years, I am guessing that you've been around the block a few times as I have and that you are in your 30s like me. I just feel we are too wise in our "old age" to encourage this mentality, even if on a small case-by-case basis in the form of a post on a high profile thread.
    In the years I have been on Micechat I don't think I have seen a better post... I am always looking for ways to improve myself to make the world a better place. As Michael Jackson famously said, "If you want to make the world a better place, take a look at yourself and make that change." Your post beautifully details the problems with ignoring said behavior, and I will try to fix the problem if I see it. Wow I really want to say thank you for this post. I had never thought of it that way.
    Check out my Disney inspired creations.

    https://picasaweb.google.com/110319393135337100862

  15. #75

    • No Disassemble!
    • Offline

    Join Date
    Dec 2011
    Location
    San Diego
    Posts
    791

    Re: A bit disappointed in the workers at this year Halloween Party.

    We've been to all of the Halloween Party events to date and only this year we found the event to be the following:

    - Holy Understaffed Halloween Batman!: I don't necessarily mean just comparing the guest to CM ratio either. What really was unfortunate was the fact that the vast majority of candy dispensers and crowd controllers were seemingly all temporary/holiday employees. I have an eye for spotting the year pins on badges and I saw not one. Furthermore these cast members, when asked, had no knowledge of where the closest bathrooms were nor could they tell you the time of the fireworks show. That wouldn't bug me too much had they not been put in charge of the queues for these treat stations. Case in point, my family and a slew of other people began unknowingly walking into the long exit queue for the Golden Horseshoe station when we all found ourselves stuck by queue ropes. I asked the cast member if he or I could break the queue rope so that we could get out and instead of customer service the guy, no older than 20 years old, starts giving us the what for and demands we all turn around and move out of (get this) "his line". Feeling offended by that treatment I began to grill him (as politely as I could) about why there wasn't a sign or CM there to indicate that pretty much the whole porch area of the GH was an exit and that people wouldn't get confused if things were done that way. Mind you, I'm not yelling at all and the next thing that came out of his interrupting mouth was "I can get you kicked out of here if you don't listen to what I'm telling you". I'm not going to divulge the compensation I got at City Hall for complaining about this but it was generous.. and for a premium pass holder that kind of justice doesn't come around every day.

    - Skip the Parade.. See the Fireworks Instead!: You'd swear the fireworks this year were as important as the opening weekend of WOC. In the past I'd be able to watch the parade from the hub and when it was over I'd turn around and find a spot somewhere near the front of the castle (even front row) with ease. This year I noticed several layers of people already camping out in front of the castle an hour and a half before the fireworks show. I was glad to have camped out as soon as I noticed the campground otherwise I probably would have been somewhere by Coke Corner come the end of the parade. Also, the 10:30 parade was easy enough to watch since many guests skipped town after the fireworks were done.

    - "Queue-betcha!": Maybe it was just the night we went but the stand-by queue time estimates were grossly incorrect. At 11pm the line for Ghost Galaxy was advertised as 15 minutes on the board but it ended up really being 45 minutes. Another example was at the Haunted Mansion where there was no wait time posted so one was just left to guesstimate the time based on the assumption that the full queue was being used and wherever the end of the line happened to be.

    - Who arre these people?: A few posts ago someone mentioned that a majority of guests who attended the party did not come in costume. While I don't judge someone because they may or may not decide to theme themselves to this theme encouraging event I do think it's strange if you don't bother to bring a Halloween attitude to a Halloween party. I heard the phrase "Trick or Treat" less than 10 times at all night and also saw many people completely un-tooled for the massive amounts of candy they were going to receive. I noticed a lot of teenagers this year too for some reason and they were certainly dressed to party but not in a Halloween way. Unless they were all going as Kelly Bundy but they probably don't know who that is.

    I think that one of two things should happen next year. Move the event over to DCA where the walkways are bigger and could co-exist better with treat trails OR keep it at DL and find ways to snake them through more interior buildings while removing the trails that they have now in the walkways. The Halloween parties are a proven success and it's time for the folks at TDA to start figuring out how they can improve the guest's overall experience rather than just making sure that there's a wealth of places where you can get candy in the park.
    Many Bothans died to bring you these fastpasses.

Page 5 of 7 FirstFirst ... 234567 LastLast

Similar Threads

  1. [Question] Halloween party sold out. What's the attendance cap this year?
    By KB24 in forum Disneyland Resort
    Replies: 14
    Last Post: 10-20-2011, 02:23 PM
  2. [Question] How long will the lines at Disneyland Resort be during the D23 Expo this year?
    By Bronco21 in forum Disneyland Resort
    Replies: 11
    Last Post: 08-16-2011, 08:35 AM
  3. Replies: 8
    Last Post: 01-27-2009, 06:51 PM
  4. The Lion King opens the Tony Awards This Year
    By TsWade2 in forum Disney and Industry Theatrical, Music and Publishing Discussion
    Replies: 6
    Last Post: 06-11-2008, 06:10 PM
  5. Will you be watching the Academy Awards this year?
    By Nancywitt in forum Disney Media Networks and TV Industry Discussion
    Replies: 29
    Last Post: 02-26-2008, 09:02 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •