I had an experience like that with ONE particular family (Wife, husband, two teenage boys, a young girl * maybe 6*, and a younger boy *maybe 4*). We had run into this group like 3 times during the day. I almost thought they were stalking us. (LOL) Anyhoo, every time we saw them it was the same old story: kids climbing all over everything, taking flash pictures, cursing teenagers. Just flat out rude and inconsiderate entire group of people.
Now, to be fair, I've been known to have a short temper (especially when I was a young man), but in Disneyland I'm on my best behavior. I curse like a sailor IRL, but I (typically) don't even mutter a curse word under my breath in the parks (no need to spoil some one else' experience with my potty mouth).
The last time we encountered this family was while we were waiting for Fantasmic! My wife and daughter sat down to save our seats. My son (or daughter, I don't remember) and I went to get drinks for everyone so we set our hoodies down on the ground to save our place. We came back to see my wife with her finger in "Mom's" face and our hoodies kicked out of the way. Obviously I walk up and ask what's going on. "Mom" proceeds to tell me that my wife wasn't "allowed" to hold our spot and that her family was taking the space (along with another couples' who were also saving spots). I had had it at that point. I told "Daddy" to get his wife under control and get out of our spots or we were both leaving the park. Him on a stretcher and me in a cop car. Regrettably, there were several F-bombs included in my confrontation with "Daddy" (actually not a confrontation at all since he was quick to get his wife out of there and didn't offer much argument). I hope no little kids heard me (I can't be certain), but I did get three "Thank You's" and a round of hot cocoa for my family from another group.
I don't feel (and didn't then) like any type of hero but I had COMPLETELY had it with that family and enough was enough. There really needs to be a way CMs can rid the park of that type of garbage without fear of losing their jobs. They have NO support from upper management with those type of people sometimes.
Great story, thanks for sharing.