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  1. #16

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    So many "cast members behaving greatly" moments that I could list throughout the years. But my last Disneyland trip had my favorite cast member moment of all times.

    I was in the line for Jungle Cruise, in the handicapped line, and my boyfriend was off to the side. He does not like the Jungle Cruise, and even loathes, maybe even hates the Jungle Cruise. The CM asked me how many in my party and I said just me. He looked at my boyfriend because we had been talking, and I said, he hates the Jungle Cruise. So, I get on the Jungle Cruise boat and I am sitting up by the cast member along the side of the boat nearest the dock. And we start talking while he is waiting to load the boat. We talk about how Jungle Cruise is one of my favorite rides, and how my boyfriend despises it. He asked me for my boyfriend's name and we gave it to him. We then proceeded to have the best Jungle Cruise I have ever been in, he would stop the jokes before the punchline, then put the little mic thing in front of me and say the punchline. But, knowing I was a fanatic, he changed some of the punchlines and the whole boat would laugh. It was awesome. My favorite was when he built up the boat for the "backside of water" and he swapped it for the "front side of rock" on all my trips on the Jungle Cruise, I had never heard that one before. We got back to the dock, where they are unloading, we had some extra time waiting for the boat in front of us to load. He said a big round of applause for me (mentioned me by name) and then he says and a great big thumbs down for my boyfriend (and mentioned him by name) the whole boat did boos and thumbs down for him. My boyfriend was cracking up laughing (he loves that sort of thing) and I got off the Jungle Cruise beaming from ear to ear. The best Jungle Cruise I've ever had.

  2. #17

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Ours happened in the late 1980s/early 1990s. My mom, who went to Disneyland during opening year, still rhapsodizes about the old Mickey Mouse Club, and raised me a Disney fanatic, always wanted to be one of the guides on the Storybook Land boats as a little girl "because I knew all the words, and I always wanted to sit at the front with my legs crossed perfectly at the ankles, just like those ladies did."

    I mentioned it to the CM aboard our boat that day during loading, just to let her know that my mom was a super-fan. Imagine our surprise when she vacated her spot, held the microphone thingie out to my mom, patted the seat on the bow, and said to my mom, "Hop up! You're doing this one." And yes, she let my mom narrate the entire ride (with a little bit of whispered help on things that Mom forgot). The best part was hearing her get to do the "Oh, nooooo! We've just been swallowed by Monstro the Whale, the very same whale...." lines.

    Mom floated on air for the rest of that vacation, I assure you.

  3. #18

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    I wish I noticed CMs more. I always see them, but I never really speak to them. There was a time somebody told me about hidden Eeyore, which was really sweet. (I didn't see it though, but I don't think I was tall enough :P)
    http://www.youtube.com/watch?v=gBFfI9j2cFk
    I have ridden both the Disneyland and Magic Kingdom ones

  4. #19

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    I'm not even sure where to start. We've had so many positive interactions with CM's that I honestly don't know where to begin. I think overall though, they have helped create that special magic for my family, and given us long lasting memories.
    Stockholder and Walt Disney Autograph holder!!

  5. #20

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Quote Originally Posted by Spacemountainrider View Post
    I wish I noticed CMs more. I always see them, but I never really speak to them. There was a time somebody told me about hidden Eeyore, which was really sweet. (I didn't see it though, but I don't think I was tall enough :P)
    Definitely take the time out of your day at Disneyland to interact with the cast members. It's one of those things that helps make Disney special. Even just acknowledging that the cast members are there really makes their day. Some of our funnest moments at Disneyland have been a result of interactions with cast members.

  6. #21

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Quote Originally Posted by johnlawwhiskey View Post
    Definitely take the time out of your day at Disneyland to interact with the cast members. It's one of those things that helps make Disney special. Even just acknowledging that the cast members are there really makes their day. Some of our funnest moments at Disneyland have been a result of interactions with cast members.
    I have a hard time with this because I'm not so great at initiating conversations even with people I know. I wish I could experience some great things like this but I really haven't! Everyone I have had general interaction with at cash registers, etc. have always been nice though.

  7. #22

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    In March we had this CM (see video) for Tower, it was epic! The video I found doesn't do him justice. He was excellent.

    Favorite Ride: Tower of Terror

  8. #23

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    I know I've posted this somewhere before but it's one of those stories that my son still talks about. At the time he was 3 1/2.

    The first thing he wanted when we walked into the parks all he wanted was one of the glow in the dark light sabers. We then had to walk around the park for 4 days with that light saber. (that was all fun)

    Our first night there we decided to do the fireworks while the boys were still fresh on the trip. We ended up getting a spot right on the corner next to the photo store on main street. We were on the rope so my son was playing with the rope and wandering around a bit since we could see him. There were a couple of younger cast members standing on the corner guarding the ropes. They saw my son getting restless as we waited. One walked over and asked if they could borrow his light saber. What happened next is what my son still talks about.

    The two cast members began to have a light saber battle. The cast member that didn't have the light saber had their flashlight out. The duel ranged back and forth across the street. Next thing we know the one CM with my son's light saber runs back to him.. hands it back and wants him to join in the duel. Now there are two cast members with flashlights and my son having a mock duel in the street. The cast members were great, pulling a hand into a coat sleeve and pretending that it was gone from the fight. One even ended up sprawled on the pavement from a light saber swing. This went on for a good 10 minutes before everyone was tired. The crowd around us was cheering for my son and booing when the cast members had the advantage... At the end right before the fireworks the CM's gave my son a set of fast passes for any ride the next day. I don't think we actually ever used the fast pass but the experience was something that I will always remember. I wish I had gotten the CM's names but never did

  9. #24

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Our family was at Disneyland last Saturday(5/11); our weekly trip. We were at the Big Thunder Roundup show with the interactive line and square dancing. My girls love to dance with Minnie and Mickey of course! One of my daughters was dancing when one of her shoes became untied. One of the dancers reached down and tied her shoe for her during the middle of the dance. Something little but could she could have ignored the untied shoe; she instead committed a kind act and we greatly appreciated her caring attitude and actions. I also wanted to add that my special needs daughters have been shown care and kindness from 99% of the cast members for several years now. We could never fully express our gratitude towards the Resort and the Cast as it has been a major part of our girls development over the years.

  10. #25

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Honestly, it's been a while since our family has visited a Disney park (though we're looking forward to being at WDW in December!). Our kids are now all grown up, leaving us transitioning into that "empty nest" phase.

    BUT... Back when my daughter was still a little girl, we were visiting Disneyland for the first time. Naturally, everything was magical, and the kids were totally entranced.

    We were waiting in a long line for Star Tours when my daughter suddenly announced that she had to go to the bathroom. RIGHT. NOW. I quickly discovered how difficult it can be to back your way out of a line at Disneyland. ("Excuse me. Pardon me. Oops, sorry to step on your feet, ma'am.")

    I whisked her to the nearest bathrooms and waited for her outside as she went in. But she was in there for a long time. I finally asked a nice woman to go in there and check on her for me. When my daughter came out, she was in tears.

    "Daddy, there were people in line in there. I told the lady in front of me how bad I had to go, but she made me wait my turn. Daddy... I didn't make it."

    The sense of embarrassment on my daughter's face was heartbreaking. "Don't worry, sweetheart. We'll figure something out." We had driven a long way to get to the park that day, and we didn't have a change of clothes for her or anything. So I wrapped my sweatshirt around her waist and we made our way to the nearest store in the park. I'm not sure exactly what I thought we'd find, but I was hoping they might at least have some little sweatpants or something she could wear, and I'd leave her soiled clothes in a locker.

    Once inside the store, a Cast Member immediately noticed that my daughter had been crying. Her eyes were red and puffy, and she was kind of walking around with a sense of shame. The Cast Member asked what was wrong, and I gave her a quick synopsis.

    That's when the real magic happened.

    The Cast Member got down on her knees, looked my daughter in the eye, and said, "This is Disneyland. It's the Happiest Place on Earth. Nobody has a bad day at Disneyland. So we're going to fix this!" She took my daughter with her to a rack of clothing and had her pick out an entirely new outfit -- pants, a top, a hat, socks... everything. She found some wet wipes somewhere, and pointed my daughter to a dressing room to clean up and put on the new clothes. While she was in there, the Cast Member huddled with a couple of others in kind of a quiet "Shh, we're doing our magic thing" kind of way.

    When my daughter came out, the Cast Member took her old clothes and put 'em in a plastic bag. She took my name and told me that someone would take care of the clothes and have them waiting for us at Guest Services on our way out of the park. The the CM led us all out of the store and over to Star Tours. We went to the exit of the ride where the CM explained that my daughter was a very special princess who needed an immediate ride on the next ship leaving port.

    In moments, we were on the ride. Our day was not only saved; it was made extra special. And my daughter barely remembers her near disaster on her first trip to Disneyland.

    By the way, the new outfit was a gift from Disney. And it wasn't just the cheapest thing in the store, either. Here I am 15 years later still feeling blown away by it all...

  11. #26

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Quote Originally Posted by DocSc00teR View Post
    Honestly, it's been a while since our family has visited a Disney park (though we're looking forward to being at WDW in December!). Our kids are now all grown up, leaving us transitioning into that "empty nest" phase.

    BUT... Back when my daughter was still a little girl, we were visiting Disneyland for the first time. Naturally, everything was magical, and the kids were totally entranced.

    We were waiting in a long line for Star Tours when my daughter suddenly announced that she had to go to the bathroom. RIGHT. NOW. I quickly discovered how difficult it can be to back your way out of a line at Disneyland. ("Excuse me. Pardon me. Oops, sorry to step on your feet, ma'am.")

    I whisked her to the nearest bathrooms and waited for her outside as she went in. But she was in there for a long time. I finally asked a nice woman to go in there and check on her for me. When my daughter came out, she was in tears.

    "Daddy, there were people in line in there. I told the lady in front of me how bad I had to go, but she made me wait my turn. Daddy... I didn't make it."

    The sense of embarrassment on my daughter's face was heartbreaking. "Don't worry, sweetheart. We'll figure something out." We had driven a long way to get to the park that day, and we didn't have a change of clothes for her or anything. So I wrapped my sweatshirt around her waist and we made our way to the nearest store in the park. I'm not sure exactly what I thought we'd find, but I was hoping they might at least have some little sweatpants or something she could wear, and I'd leave her soiled clothes in a locker.

    Once inside the store, a Cast Member immediately noticed that my daughter had been crying. Her eyes were red and puffy, and she was kind of walking around with a sense of shame. The Cast Member asked what was wrong, and I gave her a quick synopsis.

    That's when the real magic happened.

    The Cast Member got down on her knees, looked my daughter in the eye, and said, "This is Disneyland. It's the Happiest Place on Earth. Nobody has a bad day at Disneyland. So we're going to fix this!" She took my daughter with her to a rack of clothing and had her pick out an entirely new outfit -- pants, a top, a hat, socks... everything. She found some wet wipes somewhere, and pointed my daughter to a dressing room to clean up and put on the new clothes. While she was in there, the Cast Member huddled with a couple of others in kind of a quiet "Shh, we're doing our magic thing" kind of way.

    When my daughter came out, the Cast Member took her old clothes and put 'em in a plastic bag. She took my name and told me that someone would take care of the clothes and have them waiting for us at Guest Services on our way out of the park. The the CM led us all out of the store and over to Star Tours. We went to the exit of the ride where the CM explained that my daughter was a very special princess who needed an immediate ride on the next ship leaving port.

    In moments, we were on the ride. Our day was not only saved; it was made extra special. And my daughter barely remembers her near disaster on her first trip to Disneyland.

    By the way, the new outfit was a gift from Disney. And it wasn't just the cheapest thing in the store, either. Here I am 15 years later still feeling blown away by it all...
    This really hit me in the feels. What a wonderful example of Disney Magic. To turn what was probably the most embarrassing thing that could happen to your daughter (probably a potential 'worst memory') into the most wonderful thing she could have happen (probably a 'best memory') is what Disney is truly all about.
    "Life is not about waiting for the storm to pass, it's about learning to dance in the rain.​"

  12. #27

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    This past Mother's Day, we were at the Royal Buffet and my 1 year old son was crying. One of the managers noticed and told him "Hey, there's no crying in Disneyland". As he said that, he pulled out some pins and gave them to my son. That definitely stopped his crying, and was a nice gesture from the manager.


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  13. #28

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    When I was younger, I used to be very afraid of potc, because of the drop. I started cryng and decided I was too scared to go on the ride, so a cast member took me across through the boat to the other side. He then took out that pad where he writes a front of the line pass. He asked me what my favorite ride was, so I said haunted mansion. So he gave us a pass to cut that line. So then when we got over there and cut the line, I was of course afraid again of the scream in the elevator. So another cast member picks up a phone and calls yet another cast member. That cast member escorted me through the chicken exit onto the ride.

  14. #29

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    I have tons of these stories! On a recent trip, we were spoiled rotten by a group of CMs. All I did was ask the best place to view fireworks, and the next thing I knew wewere watching from VIP seats, handed an autographed photo, hot cocoa, and several readmittance passes covering every day we'd be in the parks. They even escorted us to our next ride when the fireworks were over. On another trip, a CM took me into a back room in City Hall and showed me Disneys personal guest book (still my favorite treat of all time). A lady conductor once took a lot of time with my daughter, chatting her up and teaching her about her job. I think that encounter really made an impact my girl. Ive had some truly memorable conversations with CMs while waiting in lines. Im not kidding when I say that these are the people who make this eperience what it is.

    But most recently, I witnessed Mulan being abandoned by her escort. The second she was alone people began crowding her. This girl handled the situation so well, with such grace & dignity, youd think she was a real princess. She took charge & redirected the crowd better than any handler Ive ever seen. Her confidence was something to see. I know thats got to be a stressful situation, and I was just so impressed with her. WTG Mulan!

    Quentin, we had David also! I actually wrote Disneyland about him, he was so much fun!
    Last edited by oodelally; 05-17-2013 at 06:32 PM.

  15. #30

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    Re: Cast Members Behaving Greatly - The Nice Things They Have Done

    Just got back from 3 days in the parks last week. On our last night we walked through Fantasy Faire, having finally remembered to check it out. We were talking about the Rapunzel tower when a Cast Member named Pat came up to us. She showed us a hidden mickey on the music box, as well as which figure in it represents the area's designer. Then she got a flashlight to point out another hidden mickey under the wooden beams on the way to Frontierland. She proceeded to ask if there were any rides we missed on our trip. We told her some, but that we were really happy with all we had done. Then she gave us a readmission pass and wrote "choice" on it. She said Disneyland was magical and she wanted to share some of that magic.

    My daughter decided we should use the pass on Nemo, since the line had always been too long when we passed it. We went straight there and the 4 of us went in through the exit and got on the next available sub.

    After, we went back and found Pat to thank her and she gave me the sweetest hug and kiss on the cheek.

    Between Pat and the CM who lead us to really great seating for the fireworks the night before, cast members really helped my kid's first Disneyland feel extra special.

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