It was not intentional, but I got two 3-day Park Hopper passes, for free, from Disneyland.
The full backstory can be read in my trip report, but to sum it up:
I send an email of complaints and concerns following my 5-day trip. I got my response last Friday and got back in touch yesterday with the CM who originally contacted me. To make a long story short, she apologized for my experiences and had also documented my complaints on the new bobsleds for the Matterhorn Bobsleds. She even admitted that they have received a substantial number of complaints on the sleds. She also explained the Grad Nights I experienced were not high school but were junior high. That probably explains a lot.
In the end I was offered a 3-day Park Hopper passes for free so I could return during any time of year. The passes are good for two years. All I had to do is mail my original ticket from earlier this month to her and she will send me the new passes.
I honestly was surprised. I didn't think Disney was in the habit of sending people free passes as an apology. If anything I was expecting to be offered a gift card or get nothing but the email response. Anyone else ever hear of this or experience this?
Goes to show that sending Disney emails regarding your trips is never a bad idea. I think I will start sending them feedback no matter if it is good or bad. That isn't just to see what else I can get, but because I think I am finally convinced that they take their feedback seriously.