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  1. #1

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    Ways to Eliminate line-cutting?

    I have found in personal experience and reading on forums that this is becoming almost a pandemic.

    In the past, there would often be times when a family of four would decide to go on, say, Splash Mountain and one of the parents and one child would detour to the bathroom while the other two got in line, then the parent and child would join them. It usually doesn't bother me too much when a group is in line and 1-2 missing people show up a few minutes later, while their group is still near-ish the back.

    What ticks me off is when there are 2-3 people in line ahead of me and when we are about halfway through the line, 5-6 people push their way through and cut in front of us. It seems reasonable that if you have a group a few people could get cut off making their way through the crowd or walk slower and get separated by a few minutes, but this is bordering on ridiculous and seems to me to smack of entitlement. I know that during the 24 hour event last Feb. lines were ridiculous and CMs were patrolling to escort people who tried to cut in line to the back of the line and make them wait.

    Is there any way to implement or enforce a policy so that if you want to ride as a group, all members must be present when you get in line? I know this would be an inconvenience to someone who is delayed by only a few minutes but it's a case of a few rude people ruining it for everyone else. Is this do-able, or just something we'll have to suck up and learn to deal with?

  2. #2

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    Re: Ways to Eliminate line-cutting?

    If a group is separated in a line, I really do not understand why the portion further back in the line would go forwards instead of the portion of the group towards the front of the line would not go backwards (or more practically, just stand still allowing others to pass until the rest of the group reaches them in line.)

    It blows my mind that it does not work this way.

    Since it is usually just my wife and I on trips (though sometimes we take foster kids) we *could* do much better by having one of us grab two fastpasses while the other stands in a different line and the first catches up with them. I believe that's a pretty common practice from overhearing others. But we outright refuse to do this sort of thing. We wait together... for the full line, every time.

    When we've had kids with us and one needs to leave the line (bathroom, just fussy, etc.) one adult and that child leave the line and just skip that ride. The group rejoins for the next attraction. It's not hard, and it's properly respectful of others. I just wish everyone behaved likewise.

  3. #3

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    Re: Ways to Eliminate line-cutting?

    A couple of times now we've experienced kids/teenagers telling people in line that they are catching up with family ahead and then when they get right in front of us they stop and act like they've gotten to where they needed to be going but the people ahead of us don't know them. I called them out on it both times and sent them to the back of the line.

    This has also happened at World of Color. We waited at the railing for 45 min. with one family in front of us that had been there even longer. When the show started a teenage girl wiggled past us up to the railing causing people to squish against each other to make room. At first I thought she must be with that family in front of us, but then she turned and started trying to motion for a friend to join her. I double checked with the family in front of us and they said they didn't know her so I told her that it was very rude push in front of people who had waited for so long and that it wasn't okay with us and she left.

    I think more people need to call out those who do things like this. They wouldn't do it if it wasn't working for them, so there must be plenty of people who just let it slide and that encourages that sort of behavior.

  4. #4

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    Re: Ways to Eliminate line-cutting?

    I love this idea. There is a faction of people out there whose mannerisms are becoming less and less respectful and all about me me me. I think Disney could enforce this, especially if they are willing to enforce FB return times. Disney could be more firm - and it would nip it in the bud those who like to rule the roost and enhance the experience of the others. Having said that - I don't mind that family with small kids having one person get in line and then the others cut in at some point. We have done that at TSMM as it has lots of open spots where I haven't felt awful for doing that. I think one strategy for enforcing it is to simply make it a standing rule. Like FB return times. People get to know that it isn't accepted and MOST will abide by it. People who try to cut in line will get called out by those people who are already standing in line.

  5. #5

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    Re: Ways to Eliminate line-cutting?

    Disney's domestic theme parks -- particularly the DLR -- are increasingly getting a reputation as bastions of bad guest behavior. Disney's decades of reduced CM staffing, declining training standards and an overall do-nothing policy on uncivil guest behavior is getting them more and more bad publicity, particularly the more that they raise their prices.

    Disney needs to step up to the plate with policies to discourage line-cutting, rowdy behavior on rides, shoulder-sitting children blocking views of parades and shows, blanket-spreading bozos who treat the Rivers of America like their own private beach, and the rest of the self-entitled crap that some guests think a day ticket or AP allows them to act out. Disney needs to invest some of their humongous profits in CM and manager training, in hiring CMs and security personnel specifically to monitor guest behavior, and in guest education. They need to reassign some of their hordes of social media shills to get the word out that the hammer is coming down on rude behavior at Disney parks. And they need to resolve, from Iger on down, that rude customers are a profit liability not a profit generator, and to make it company policy to kick their butts out at every opportunity.

    In short, it's time for the multi-billion-dollar Disney Corporation to step up, stop playing it cheap, and take back their parks.
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  6. #6

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    Re: Ways to Eliminate line-cutting?

    On my last trip I saw, if I remember correctly, exactly one group of 3 move forward in the line to meet up with friends. It will probably take me longer to write this post than those people added to my wait in that queue.

  7. #7

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    Re: Ways to Eliminate line-cutting?

    I don't mind a person, maybe two with cause, moving up in line to join a party. I understand there are reasons. What I do mind is all the rest... Especially the one person in line (with fastpasses and the rest of the groups tickets/AP's) and an entire group muscling up because their "person" was there first. They are so self-absorbed and entitled that they can't possible feel this is somehow rude or inconsiderate.

    I call them out on it every time. Often loudly. I report them to a CM, if the CM does nothing - I continue badgering so their experience is just as awful as everyone's who they passed. Sure - I'm an old curmudgeon - A-hole even - but there is no excuse for these people basically stealing time from everyone else's experience. If I had my way, they would be banned forever and be forced to compensate everyone else for time lost.

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  8. #8

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    Re: Ways to Eliminate line-cutting?

    Quote Originally Posted by Mr Wiggins View Post
    Disney's domestic theme parks -- particularly the DLR -- are increasingly getting a reputation as bastions of bad guest behavior. Disney's decades of reduced CM staffing, declining training standards and an overall do-nothing policy on uncivil guest behavior is getting them more and more bad publicity, particularly the more that they raise their prices.

    Disney needs to step up to the plate with policies to discourage line-cutting, rowdy behavior on rides, shoulder-sitting children blocking views of parades and shows, blanket-spreading bozos who treat the Rivers of America like their own private beach, and the rest of the self-entitled crap that some guests think a day ticket or AP allows them to act out. Disney needs to invest some of their humongous profits in CM and manager training, in hiring CMs and security personnel specifically to monitor guest behavior, and in guest education. They need to reassign some of their hordes of social media shills to get the word out that the hammer is coming down on rude behavior at Disney parks. And they need to resolve, from Iger on down, that rude customers are a profit liability not a profit generator, and to make it company policy to kick their butts out at every opportunity.

    In short, it's time for the multi-billion-dollar Disney Corporation to step up, stop playing it cheap, and take back their parks.
    Thank you!







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  9. #9

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    Re: Ways to Eliminate line-cutting?

    As long as the small group squeezing past me is polite about it I don't have a problem with it. I don't presume to know why a group was separated and, as said before, it adds very little (if any) time to my wait.

    If a group wants to get in line while someone uses the bathroom that's fine... I applaud efficiency. And I don't think there is anything to be said about "fairness" with this example. I fail to see why this is not "fair".

    Pushing past others to get a front spot for WoC or, to quote Wiggins, treating "the Rivers of America like their own private beach" is one thing, but meeting up with a group seems fine to me.
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  10. #10

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    Re: Ways to Eliminate line-cutting?

    Quote Originally Posted by Tinkbelle View Post

    I think more people need to call out those who do things like this. They wouldn't do it if it wasn't working for them, so there must be plenty of people who just let it slide and that encourages that sort of behavior.
    This. A lot of the time, I think they try to take advantage of those who they think are "easy marks," or those who aren't going to protest. Doing something as simple as saying "I was here first and I'm not moving" can often stop that sort of behavior in its tracks.

    If I see someone trying to weasel past me, I will often grab both sides of the queue if I possibly can - one hand on each rope, or wall, or whatever, so it's physically impossible to cut.
    Last edited by Malina; 05-31-2013 at 03:49 PM.
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  11. #11

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    Re: Ways to Eliminate line-cutting?

    On our trip in May a young couple moved in on the side of the line for the Fast Pass to Tower of Terror in front of my family of four while the CM was looking the other way. The line was small so whille we were discussing with each other whether we say or do anything, when they yanked them back out for having fast passes they just barely got 2 minutes ago. They were pretty embarrassed when both lines were staring at them when the extra CM escorted them back out into the street. Karma will get them

  12. #12

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    Re: Ways to Eliminate line-cutting?

    Gather 'round young 'uns, Aunt Stormy has a story to tell. Way back in 1981, I went to one of those 'other' parks, at that time called "Marriott's Great America" in Gurnee, Ill. They had guard towers!, I tell you, guard towers to stop line jumpers!!! And it worked!!

    Seriously, at the 'big ticket' rides they had a couple employees in what looked like those elevated life guard chairs placed at strategic locations on the edges of the switchbacked line area with employees who did nothing but monitor for jumpers. If they saw one another employee would get them out of line and they would be escorted out of the park. There were BIG signs at the ride entry saying that jumpers would be ejected from the park, no exceptions. You really didn't see much line-jumping, that's for sure!

    I doubt very much that Disney would ever take such a drastic measure & I can't say I'd want the ride queues to look like 'prison yards'. In fact, as long as profits & attendance remain high, Disney Corporate will not see a need to take any measures (spending more money = less profit = unhappy shareholders = less bonus money) to curb line jumping. It will continue as it is; if a CM sees an obvious jumper or if other guests raise a real ruckus about one, they'll pull them out of line & scold them & either send them to the back of the line or send them on their way. Not much of an incentive to stop trying to sneak into line.

    Unfortunately, it will continue to be up to other guests to refuse to let people pass them in line to join their friends 'up there' or to call out jumpers to the CMs & hope they do something. Or we can just decide that we aren't going to let it 'get to us'. I'm not saying which is right, we all have to make our own decisions on that.
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  13. #13

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    Re: Ways to Eliminate line-cutting?

    I love the idea of all members of a group having to wait in line to ride, and not being allowed to join their party later. In Fantasyland in particular, the line cutting is becoming huge and cast members are not only supporting it, but allowing people to join their party later.

    A few examples I saw during the month of May:
    Saturday morning on the Storybook Land Canal Boats there was one teenager in line. She told the cast member at the front that she was meeting her party and that they would be along shortly when they tried to count just her. The cast member said okay and let her stand to the side. We were in the handicap entrance, and a group of 12 teenage girls comes in and they are her party. They told the cast member that they were meeting someone in line, the cast member had the wheelchairs move so that the girls could meet up with their party of one and they got their own boat and were on their way.

    On a Saturday during the parade, a lady was in line for Dumbo in the regular queu, she said she was meeting her family who would be along shortly. The cast member opened the further back gate, and let the next group in. The lady's family then appeared near the exit to Dumbo and seven individuals got on Dumbo, and the cast member allowed them to board, most of them getting their own Dumbo, there were people left who stood in line and were holding magic feathers who had to wait.

    The worst example was the Jungle Cruise though. A woman who was in line, three people back from the front was asked how many people were in her party, she said thirteen. This was an adult, maybe mid 40's. She was in line by herself, and there were only about 10 other guests behind her (not in her party). The cast member asked her where her party was and she pointed and this group of people came rushing towards the exit, while they were trying to load a wheelchair onto the special boat.

    I don't see line cutting ending until cast members stop supporting it. Sad, but true!

  14. #14

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    Re: Ways to Eliminate line-cutting?

    I'll be honest, I am guilty of this behavior. I would grab RSR FP while my friends went to TSMM, I would go to Toy Story and wait for them to get to the front (they would grab my glasses) when they got to the front the CM would let me join them. If they got to the front before I got there the CM let them wait off to the side until I got there. Although I wasn't pushing through crowds and it didn't increase anyones wait since I was joining 3 people to make 4 and my seat would have most likely gone empty. I was still kind of cutting. I would not be terribly upset if a rule change made us unable to do this. I think that is what would need to happen to curb this problem. Because from my observations Disney is completely ok with this, the CM not only allowed us to do it, but helped us do it.
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    Re: Ways to Eliminate line-cutting?

    Admittedly, I usually don't say anything, like most everybody else, in order to avoid confrontation and the risk of ugliness that could potentially result, but single-rider queues are where I draw the line (no pun intended ). Granted, I'm already benefiting from a shorter wait, but it's still blatantly unfair for people to join their party (if they're even telling the truth) when they're all going to be separated anyway. In such cases, I've immediately called people on this, and told them, politely but making sure that everybody can hear, to go to the very back of the line. Thus far, which would be two instances for me personally, they have complied with no argument.

    This is not to imply that I condone such cutting even in the standby queues, but I think that it is easier to make the case in single-rider queues because of their inherent anti-party nature. In the standby queues, even in the name of fairness it is probably not worth the risk of starting an altercation and ruining everybody's day just for a few places in line. Only cast members should handle this when a clear-cut (no pun intended...or is it? ) case of line-cutting is witnessed by them, and even then problems can occasionally arise (remember the Tower of Terror incident? ).

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