Page 4 of 13 FirstFirst 1234567 ... LastLast
Results 46 to 60 of 195

Thread: The State of DL

  1. #46

    • Member
    • Offline

    Join Date
    Feb 2013
    Location
    Troutdale, Oregon
    Posts
    376

    Re: The State of DL

    Quote Originally Posted by Big D View Post
    I don't know that they can do much about the parking (other then have people clock in before the board the parking lot shuttle and pay them for the time it takes to ride the shuttle to Harbor House, go to costuming, change, and then walk across the park to your office), but they certainly could at least pay their employees the same as In N Out.
    In solidarity with CM's, I totally agree. Also free popcorn.
    "Ignore the Chihuahua behind the curtain."

  2. #47

    • Minion
    • Online

    Join Date
    May 2012
    Posts
    1,104

    Re: The State of DL

    In 1987 when the minimum wage was $3.35 the CM wage was $4.75 (about 140% of minimum wage). California minimum wage is now $8 so if CM pay has kept up it should be $11.20. Glassdoor.com says it's $8.40. ???

  3. #48

    • No Disassemble!
    • Offline

    Join Date
    Dec 2011
    Location
    San Diego
    Posts
    794

    Re: The State of DL

    Quote Originally Posted by Big D View Post
    Now that I've thought about it a little bit more, I think you might be more susceptible to lousy cm's during the "peak" seasons when kids are out of school. At least in my old department, we had a core group of really great cm's who I loved working with who were there year round (called CR's, or casual regular), and then every summer, thanksgiving, and christmas, Disney would hire temporary employees to work the busy seasons (called CT's, or casual temporary). During the summertime, at least in Outdoor Vending, the CR's would do a lot of the things that didn't involve interacting with the guests directly, such as keeping the wagons stocked or giving the wagon vendors their breaks. The new employees would always be assigned to work on a specific wagon all day, and they were the ones who most often interact with the guests directly. Working on a wagon is easy, I was a trainer and I could teach just about anyone how to do in about 10 minutes (rolling a churro in cinnamon sugar is kind of an art though). Giving someone their breaks and keeping wagons stocked is immensely harder and you have to be really know what you are doing. Now, of all the CT's I ever met or trained, at least 50% didn't ever come back to work after their training was over, probably 35% of them were there because they heard it was a good place to hook up with someone, and maybe 5% of them ever made it to become a CR. So if you need a cast member to help with something during the summertime, look for someone with a year pin (gold pin on their nametag) and they will almost definitely be a CR, and probably much more likely to help.
    Good point! But back then (late 90's early 2000's) HR used to push incentives on CTs so that they performed on-par with seasoned CMs. They used to get rewarded with things like getting first dibs on full shifts and the opportunity to promote to CR status. Nowadays you can sniff out a CT easily just from their appearance and the snotty attitudes they have most likely the result of these incentives going away although I can't say for certain what's really going on at the staffing building right now.
    Last edited by G24T; 06-20-2013 at 09:11 PM.
    Many Bothans died to bring you these fastpasses.

  4. #49

    • No Disassemble!
    • Offline

    Join Date
    Dec 2011
    Location
    San Diego
    Posts
    794

    Re: The State of DL

    Quote Originally Posted by bigcatrik View Post
    In 1987 when the minimum wage was $3.35 the CM wage was $4.75 (about 140% of minimum wage). California minimum wage is now $8 so if CM pay has kept up it should be $11.20. Glassdoor.com says it's $8.40. ???
    It was $7.40 for attractions workers in 2000 back when minimum wage was $6.25. You got a guaranteed bump in pay to $8.21 after completing your first year. So even then Disney was doing a more respectable job of keeping it's workers happy than it is now.
    Many Bothans died to bring you these fastpasses.

  5. #50

    • Minion
    • Offline

    Join Date
    Jul 2011
    Location
    Paper St
    Posts
    1,359

    Re: The State of DL

    Quote Originally Posted by MrLiver View Post
    Can you give some examples? Some rides like Indy and Space are just really complicated and fast paced to keep running consistently. As others have said it might not be a maintenance issue.
    Well Space and Indy of course. I walked by Pirates broken down (didn't know that was possible), Screamin down several times, the Ferris Wheel, RSR, and this morning during EMH, half of Fantasyland just wasn't working, devaluing my hotel room and my sleep lol. It was ridiculous how often rides broke down, but even more frustrating to me is the insane policy of not reimbursing those in line...at one point we were about to board Indy when it broke down. It was late and my girls had to get back to the hotel room forcing me out of line. My Fastpass was gone, so instead of wasting time I had wasted a FP I could've used for a properly-working attraction...and those in standby wasted their valuable hour! Yet those actually on the ride do get either a re-ride or FP. I think anyone past the merge of FP and standby should be compensated for a broken down ride, it's not anyone's fault that the ride breaks down so why are we high-paying guests punished by losing valuable time?

  6. #51

    • Minion
    • Offline

    Join Date
    Jul 2011
    Location
    Paper St
    Posts
    1,359

    Re: The State of DL

    Quote Originally Posted by MVader View Post
    Cast Members
    As a CM I will agree that there's a problem going on with the CM's, but I will also defend us. Speaking as Attractions CM, I don't think guest understand the things we deal with on a day-to-day basis. Rude guest, dumb questions, other CMs that don't have a clue, weather conditions, poor management, poor leads, no room to grow in your role, the list could go on forever. Attractions truly doesn't get paid enough for half of the things we have to deal with, and we are treated just as poorly as we are paid. We love our jobs but we are people too--we can only take so much. In reality the company could care less about our feelings, they just want the money from guest. We're easily replaceable. We're built on the saying "Happy Cast Members make happy Guest," when in reality it's the opposite. Most guest are angry before they even walk through Main Gate because ridiculous prices. Especially the APs. APs walk around like the own the place and they are the rudest of the guest (not all of them, there are actually some really great APs who care about the CMs) And I've seen the last wave of kid's being hired in and I question what's going on up in TDA. The hiring process should be just as intense as Apple's. (Wheres it's harder than getting into Harvard) Along with that, there needs to be a restructuring with Management. All things we can just hope for, but know the truth that nothing will happen.

    Just try and remember, during peak season we work 30+ hrs a week 6 days a week, and we deal with so much.

    Conditions of the Park
    The park as a whole looks great, but we do have some rough edges. I know for a fact that it's not as bad as the stories I hear from guest about WDW, but it's pretty bad for DL. I simply comes down to money. Whoever is in charge of it needs a reality check. If you read the The Accountaneer's 2 part article you'd know that WDI spent $1,000 on a sign that should/could have cost $10. That money comes from one place and it takes away from something else. That's $900 that could have gone to a restoration project that's now been pushed back. Poor Alice keeps getting pushed back.

    Maintenance
    If you are referring to the DOSH down time awhile back, that was out of our hands. CMs didn't feel safe, reported it, inspectors came, wiped out almost a whole park(over dramatized). The resort opened with way less than they originally shut down--now that would have been a sight. But Disney did what they had to do to get them back up and running. And to compare us to WDW and Uni is unfair. WDW and Uni Orlando run under different safety codes than DL, they could get away with murder. Uni Hollywood...its like saying my bed room is as big as Versailles, they only have 4 rides it's not comparable.

    Our rides are maintenance nightly. I'd say a good 90% of daily down times are caused by guest. The rides are computers, not as bad as a Windows, but they have their moments. And sometimes the ride will brake it's self down to prevent something bad from happening--to keep you(the guest) safe. Would you want to get on a ride that wasn't safe?
    I worked in a theme park when I was a kid, so I know what you go through. It makes me even more critical when someone is rude or incompetent. I didn't get one hello or have a nice day ONCE today. Once. That's a common courtesy...I worked 40 hours a week and no matter how bad my day was I had a smile on my face and was super polite--the CMs at DL this trip have been inexcusable. Of course, I'm sure I was just unlucky and I don't mean to attack you or your coworkers, but it's still unacceptable the behavior I saw.

    As for your statement about WDW's state compared to DL, I live in Orlando and I can safely say both are equally run down looking.

    As to maintenance,what you say makes sense, but its still very frustrating

  7. #52

    • Minion
    • Offline

    Join Date
    Jul 2011
    Location
    Paper St
    Posts
    1,359

    Re: The State of DL

    Quote Originally Posted by starttodaybb View Post
    I was at the park for five days this week and noticed a few of these complaints. The CMs especially. But they seemed worse at the beginning of the trip when they had to deal with grads. Still, there were very few CMs who went out of their way. As the parks get bigger, they'll need more people and they won't be able to be as selective.

    The thing that was a little crazy was the aforementioned system when entering the parks with a park hopper where they have to take your picture upon first entrance and scan your ticket twice every time you enter the parks. That really backed up the entrance to DCA at one point. They need to develop a better system that requires only one scan.

    Still, though, we had a great time and there were very little complaints. Rides break down and there's always another one nearby that you can ride that's working.
    I agree the system of ticket scanning is ridiculous. Get the fingerprint thing from WDW!!! And also, I don't appreciate getting questioned on my handstamp after swimming when my ticket has already scanned and proven that the ticket is mine!! It's completely idiotic, nit to mention offensive. When I worked in retail we were told not to offend guests by visibly checking for counterfeit bills or calling people out for shoplifting--Disneyland seems to not care about such guest service and makes it very clear they don't trust you.

  8. #53

    •   
    • Minion
    • Offline

    Join Date
    Oct 2011
    Posts
    2,905

    Re: The State of DL

    Disney doesn't treat its workers well - we can all agree on that, I think (or most of us can). If they're being expected to provide top-notch entertainment, service and ambiance they should get wages to match. When you are paying less than In N Out and McDonald's you're not going to be able to retain bright, conscientious workers for extended periods of time. Treat the workers poorly and don't show that you value or respect them? Expect morale to go way down, and expect that to seep over into their relations with the guests.

    And I'm not saying that I think it's justifiable for CMs to be rude to the public or be half-hearted at their jobs. I'm saying I can see why it's happening, and why Disney isn't attracting more conscientious workers. I have to think that if they bumped up the starting wages, they'd get applications and resumes from a wider and far more competitive pool, and people would perhaps consider Disney as a career and not a summer college job.

    The vast majority of the CMs I've encountered have been absolutely lovely. However, I have encountered some doozies who were downright rude and nasty, too.
    Merida looks like this. Not a Barbie doll!

  9. #54

    •     
      MiceChat Senior Moderator
    • Orbital Pluto
    • Offline

    Join Date
    Nov 2005
    Location
    Oceanside, CA
    Posts
    4,368

    Re: The State of DL

    Folks, a number of posts have been removed from this thread and moved to the litter box. Many of those were in reaction to a post on a topic which had a run in its own thread for a number of pages. While that post might arguably have been on the topic of this thread, all the sarcastic, joking, and trolling posts commenting on neither fit here, or anywhere on MiceChat, for that matter. If you feel someone is off-topic to the point of breaking the rules of MiceChat, report the post via the button provided for that at the bottom left of every post. It is never, ever your job to police other members, or to create material for your standup routine at the expense of the conversations here.
    Last edited by MickeyMaxx; 06-21-2013 at 08:07 AM.
    "Not Carnegie, Vanderbilt, and Astor together could have
    raised money enough to buy a quarter share in my little dog."

    ó Ernest Thompson Seton

  10. #55

    • Suspended
    • Offline

    Join Date
    Jan 2005
    Posts
    3,571
    Quote Originally Posted by TylerDurden View Post
    Well Space and Indy of course. I walked by Pirates broken down (didn't know that was possible), Screamin down several times, the Ferris Wheel, RSR, and this morning during EMH, half of Fantasyland just wasn't working, devaluing my hotel room and my sleep lol.
    Yeah, as others have said a lot of breakdowns occur for reasons than actual mechanical problems. If guest holds up a rocket at Space Mountain, the ride will trigger an e stop because it has no where for the incoming rockets to go. Complex rides like RSR and Indy have PLCs that are reading info from thousands of sensors and one bad reading can shut down the whole ride.

    Eons ago I remember being walked off the PeopleMover due to a power dip. It was a minor fluctuation in the power supply for just Tomorrowland and it wasn't even noticable to the eye, but it was enough for the computer to shut it down.

    Other rides like Pirates can shut down due to show issues... maybe an animatronic figure stops moving. A simple fix that takes just a few minutes to fix, but the ride has to be shutdown and cycled out before that happens.

    Most of these "breakdowns" usually only last 20 to 30 minutes. Just enough time for maintenance to come out and reset the ride stop.

    It was ridiculous how often rides broke down, but even more frustrating to me is the insane policy of not reimbursing those in line...at one point we were about to board Indy when it broke down. It was late and my girls had to get back to the hotel room forcing me out of line.
    It is a fine line of who should be and who shouldn't be compensated. I can understand the problem of handing out a 1000 backdoor passes in a matter of minutes. The park doesn't have the capacity to handle it. Usually they won't pass them out to folks waiting in line if they think the breakdown won't take long to reset (like the examples above). In those cases folks are usually encouraged to just wait in line a few extra minutes. On the rare occasion that the queue is cleared, then sometimes they will hand out passes to the first few waiting in line.

  11. #56

    • -
    • Offline

    Join Date
    Aug 2009
    Location
    Uijeongbu
    Posts
    6,609

    Re: The State of DL

    Quote Originally Posted by MVader View Post
    I don't think guest understand the things we deal with on a day-to-day basis. Rude guest, dumb questions, other CMs that don't have a clue, weather conditions, poor management, poor leads, no room to grow in your role, the list could go on forever.
    Isn’t that the job that the Disney workers signed up for? The main job is servicing the public and all the baggage that goes along with it. The items listed are not an excuse for poor job performance. Rather, part of the job is to overcome such obstacles and turn the negatives into positives to enhance the experience of the Disney customer base.

    Quote Originally Posted by MVader View Post
    Attractions truly doesn't get paid enough…
    Rate of pay is never an excuse for poor job performance. If one agrees to a rate of pay when they sign up for the job and they are getting paid that amount, the company has lived up to their end of the deal, and the employee needs to live up to theirs and perform their job to the best of their ability. If the rate of pay is felt to be inadequate for the job, don’t accept the position. One can’t agree to a rate of pay and then deliver a halfass performance.

    Quote Originally Posted by MVader View Post
    Most guest are angry before they even walk through Main Gate because ridiculous prices.
    It is the job of someone in the service industry to diffuse that and make the customer happy. Again, that is the position for which the employee signed up.

    Quote Originally Posted by MVader View Post
    Just try and remember, during peak season we work 30+ hrs a week 6 days a week, and we deal with so much.
    That is less than full time employment. I work 40-50 hours a week at work, and then if I have stuff left over, I still log in from home and finish it after my kids have gone to bed. 30 hours is nothing.
    Last edited by calsig31; 06-22-2013 at 02:01 AM.
    "You can cut me off from the civilized world. You can incarcerate me with two moronic cellmates. You can torture me with your thrice daily swill, but you cannot break the spirit of a Winchester. My voice shall be heard from this wilderness and I shall be delivered from this fetid and festering sewer."

  12. #57

    • -
    • Offline

    Join Date
    Aug 2009
    Location
    Uijeongbu
    Posts
    6,609

    Re: The State of DL

    Quote Originally Posted by TylerDurden View Post
    I agree the system of ticket scanning is ridiculous. Get the fingerprint thing from WDW!!!
    It's funny, but I found the fingerprint thing worthless when I went. On multiple occasions, they had trouble reading my print and they just waved me through. At one of the parks, it was my fingerprint that was on file for my kids, but they accepted my wife's as well.
    "You can cut me off from the civilized world. You can incarcerate me with two moronic cellmates. You can torture me with your thrice daily swill, but you cannot break the spirit of a Winchester. My voice shall be heard from this wilderness and I shall be delivered from this fetid and festering sewer."

  13. #58

    • Minion
    • Offline

    Join Date
    Jul 2011
    Location
    Paper St
    Posts
    1,359

    Re: The State of DL

    Quote Originally Posted by calsig31 View Post
    It's funny, but I found the fingerprint thing worthless when I went. On multiple occasions, they had trouble reading my print and they just waved me through. At one of the parks, it was my fingerprint that was on file for my kids, but they accepted my wife's as well.
    They don't really scan your fingerprint, they just record the size and general shape of it. More than anything it discourages fraud. The best part about it, however, is that it's quicker, easier, and less offensive than what is implemented now.

  14. #59

    • Minion
    • Offline

    Join Date
    Jul 2011
    Location
    Paper St
    Posts
    1,359

    Re: The State of DL

    I'm currently waiting to get home (plane is delayed) but I just want to say I did have a great trip and look forward to our next trip...just not as much as past trips. I'm not saying Disneyland is a bad theme park by any means, but it is definitely in the decline. I probably wouldn't have thought anything of what I'd seen had I been anywhere else in the world, but this is Disneyland where they have created a gold standard and, more importantly, are charging premium prices for a declining product. Hopefully things get fixed.

    I will post specific instances of rude CMs if anyone wants so as not to appear like a whiner, but I don't want to step on the toes of CMs on here who truly do do a great job.

    And as far as all the responses regarding breaking rides, I understand its not necessarily anyone's fault rides break so often, but seriously, Spider-Man and Harry Potter over in my home parks are far more advanced than anything in DL and yet suffer far less downtime. So I can't help but think something is wrong with the way DLR in particular is run regarding maintenance.

  15. #60

    • Member
    • Offline

    Join Date
    Jul 2010
    Posts
    957

    Re: The State of DL

    Quote Originally Posted by calsig31 View Post
    Isnít that the job that the Disney workers signed up for? The main job is servicing the public and all the baggage that goes along with it. The items listed are not an excuse for poor job performance. Rather, part of the job is to overcome such obstacles and turn the negatives into positives to enhance the experience of the Disney customer base.

    Rate of pay is never an excuse for poor job performance. If one agrees to a rate of pay when they sign up for the job and they are getting paid that amount, the company has lived up to their end of the deal, and the employee needs to live up to theirs and perform their job to the best of their ability. If the rate of pay is felt to be inadequate for the job, donít accept the position. One canít agree to a rate of pay and then deliver a halfass performance.

    It is the job of someone in the service industry to diffuse that and make the customer happy. Again, that is the position that was for which the employee signed up.

    That is less than full time employment. I work 40-50 hours a week at work, and then if I have stuff left over, I still log in from home and finish it after my kids have gone to bed. 30 hours is nothing.
    Truth!
    This is my signature. There are many like it but this one is mine.

Page 4 of 13 FirstFirst 1234567 ... LastLast

Similar Threads

  1. 49ers and the State of California to Honor Bill Walsh
    By TiggerGo in forum MiceChat Main Lounge
    Replies: 1
    Last Post: 08-01-2007, 06:59 AM
  2. So when was the state of Florida officially renamed
    By PhaseBlue in forum MiceChat Main Lounge
    Replies: 7
    Last Post: 06-14-2007, 09:03 AM
  3. So when was the state of Florida officially renamed
    By PhaseBlue in forum Walt Disney World Resort
    Replies: 3
    Last Post: 06-13-2007, 06:28 PM
  4. Reflections on the state of Disneyland.
    By thejoshualee in forum Disneyland Resort
    Replies: 7
    Last Post: 06-21-2006, 02:05 AM
  5. Boy on Cinderella voyage to Disney World- The State- 3/15/06
    By TheDisneyInquisitor in forum MiceChat News Archive
    Replies: 0
    Last Post: 03-15-2006, 10:04 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •