I am currently enjoying five days at the DLR (overlooking Paradise Piezr from my GCH villa as I write this) and am, of course, having a great time. However, there are some things I have noticed that concern me a bit about the direction of this wonderful resort.
1. The Staff--this one surprises me...usually I see nothing but happy CMs at any Disney park, but this time around boy is it different. Never have I seen such a collection of incompetent, unhappy, and downright rude employees. If they know what they're doing, they are extremely rude about it. If they are actually somewhat pleasant they are completely clueless and hold up your day. For instance, our waitress at the Carthay Circle was a very pleasant woman, but our service was dreadfully slow (at 5 PM) and we had to tell her about our World of Color reservation before we were given that menu/our tickets. Then when you see people who are capable (crowd control, attractions, etc) they don't know the words please, thank you, etc they just boss around orders. The absolute worst are the ticket takers who are both unpleasant AND inefficient--hardly any greetings from anyone, but a lot of slow people not sure of what they're doing (this problem is only exacerbated by the fact that they now have the insane policy of checking photos BEFORE scanning the ticket--seriously get the fingerprint system!!!) I am not looking forward to interacting with anymore CMs on this trip
2. The Condition of the Parks--peeling paint everywhere, dirty sidewalks, and its not even peak season. Though I do commend them on using themed construction walls around BTMRR, the deteriorating state of the rest of the parks worries me a little. The gold standard set by Disney is being violated by Disney. Also, I've seen more busted AA's and show effects on the rides here than in any WDW park, meaning I can't take anymore criticisms of WDW seriously anymore...which brings me to...
3. Maintenance--maintenance is a joke here. Never have I been in a park with SO many rides breaking down a day. It's ridiculous, and nowhere else would you find such poor maintenance of rides...not Universal, not Six Flags, not even WDW as so many people like to hate on. Never in WDW have three major rides been down at once. And this is not just this trip--it's a common theme for every DL visit for our favorite rides to be broken several times throughout the day, especially when we want to ride them. I feel bad for one-time visitors who can't experience the big name attractions because they're constantly broken. And I also feel bad for locals who come to parks full of broken rides.
Other than those issues, I have had and will continue to have a great time here. But DLR just isn't as perfect as it used to be, or as perfect as people make it out to be. Hopefully by my next trip it will be back to living up to its name.