I had been eyeing this Art Of Disneyland book for months that I had spotted at Disneyana and a few other DLR stores. I'd already bought Disneyland: Then, Now, and Forever, and loved it. Art of Disneyland had all this great concept art, but at $75 it just seemed a bit pricey for what it was (not that I'm against paying a lot for a good book - I bought Disneyland Paris: From Sketch To Reality for about $100).
Nevertheless, all summer long and into the fall, on every visit to DL I would stop into Disneyana on my way out to consider buying the book. I noticed that they had stacks and stacks of them. I figured that the price was really too high and they probably weren't selling too well.
One night, I stopped by Disneyana as usual and noticed that the price sticker on the back of the book had been replaced with a $50 tag. Yes! The price had dropped from $75 down to $50 - that's 33% off for you percentage freaks! This sorta confirmed my earlier theory, and I was now ready to buy it. But all the copies that were at Disneyana weren't up to my standards - most of them had curled dustjacket flaps from people checking out the book.
So I went a couple doors down into the 20th Century Music Co. shop. They had a nice, clean copy, and all their books had also been re-tagged with the $50 sticker. I took it to the counter to buy. The CM at the counter gave me a huge smile when she saw the book in my hands and said, "Ooh, you made a great choice!" I replied with a smile, "Oh yeah, I've been wanting this book ever since I saw it in July, and now that it's $50 I gotta get it! I had a feeling it would drop in price."
The look on her face totally changed right after I said that. The smile was replaced with an angry, suspicious look, and she said, "Well, I'm not sure that the price has changed."
"Umm, excuse me?" I said.
"This can't be right," she said. I started to feel really uncomfortable. In a matter of seconds we had gone from "You made a great choice!" to something kinda like an accusation of price switching. I have worked in retail - at a big record store called Amoeba Music in Hollywood - so I know a little something about price switching. But I also know a little something about not making your customer feel like a criminal without knowing that they have committed a crime - which I certainly had not.
So it took about 5-10 minutes as she consulted with another CM (who was a lot nicer, but was not aware of the price change either), and went to the shelf and looked at the back of every book - which sure enough had the new $50 price tag. She finally concluded that the price change was legitimate but was absolutely rude and downright nasty with me the rest of the transaction. She said little to me, and gave me no smiles. It made me feel really bad.
I kinda got the vibe that she was most likely a big DL fan too (along with being a CM), and she was happier about the book than about a customer. But what kind of DL CM would treat somebody like this? It wasn't my fault that the price changed! It was extremely disconcerting.