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  1. #1

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    Angry Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    As I mentioned in another thread, I had an amazing, magical day at Disneyland...until it was time to go home.

    I live in the West LA area. Up until recently, I always took Disneyland Express from LAX to the resort. From LAX I can get two buses and get home. Now I take the bus and train, and just leave really early so I can get home safely, because I was priced out of the DRE when they raised their tickets to nearly $50 round-trip. However, I had two extra return DRE vouchers left so I decided to use one to get home tonight.

    I checked and double checked the schedule and downloaded it to my phone from the Gray Line website. The schedule was dated to December 2013 - totally recent. It indicated that the last bus to LAX was at 8. I'd never had an issue with them before, in several years of using their service on a regular basis, so I thought it would be fine to take the last bus. You know where this is going, right? I showed up at the Disneyland Hotel with plenty of time to spare. When the bus didn't show up after a half hour, I called Gray Line and discovered that they'd changed their schedule...and the last bus to LAX had left two hours earlier, at 6.

    Let me reiterate that this was not on their website. Not in their schedules. Nowhere. And now I was stranded at Disneyland (not the worst thing in the world, except that I have to be at work tomorrow!). I could have gone across the esplanade for the 460 bus, but by the time I got there it would have been 9 - and considering that the trip takes about three hours during the day when there are lots of bus connections, I probably would not have gotten home until close to 1am. I also would have needed to take the train through some pretty rough areas at late hours. There was an Amtrak at 11, but I wouldn't have been able to get connecting buses at Union Station at that hour.

    I explained things to a Disneyland Hotel employee and she was able to put me on a Super Shuttle that was picking up some hotel guests. She knew I wasn't a hotel guest myself, just a Disneyland customer, but she still helped me. Thanks to the Super Shuttle I was able to get home safely. I still had to walk two miles from the bus stop - the last bus that goes near my house had already left for the night - but it meant that I didn't need to take the train late at night.

    I guess that is my tactic for getting home from now on...to book a Super Shuttle! In the meantime I am SO ANGRY at the Disneyland Express. If they want to change their schedule that's fine, but to do it without telling anyone is reprehensible and irresponsible. If I'd actually been catching a flight, like most people who use their buses, I would have been in some serious trouble. So if you're planning to take the Disneyland Resort Express buses now, just be aware that they might change the schedule without warning...

    And to end this post on a positive note: the Disneyland Hotel staff are the nicest, most helpful people ever. They got me home safely tonight. Yes, I'm already writing an email to Disney to compliment their CMs!!
    Last edited by Malina; 03-06-2014 at 12:18 AM.
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  2. #2

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Oh Malina, that would have been so frightening to me! To feel like I was stranded, even at Disneyland!

    I'm glad the hotel employees came to your rescue! They ARE wonderful, aren't they?
    "Life is not about waiting for the storm to pass, it's about learning to dance in the rain.​"

  3. #3

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Your right, that's really bad service and sadly it shows that the DE staff just doesn't care how it affects people.

  4. #4

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    If that had happened to me, I would have been a basket case. I usually travel alone, so I check, and doublecheck everything that I plan in the way of transportation to and from Disneyland, when I visit there. My next trip is May, and I am actually doing something different this time. I will be flying into LAX, but flying home through the John Wayne Airport. Going home, I always, bite the bullet and pay for a taxi. After a long trip, I want the less amount of stress getting back to the airport. So far, so good. I always book middle of the day flights, so this makes me much more comfortable, since like I said, I travel alone.

    I do have a bit of concern flying into LAX this time, but I have a few months to iron out the details. Do I ride the Disneyland Express Bus, from the airport, or do I arrange for Super Shuttle. How does that work exactly? I have visited the Super Shuttle website, and it says that I need a reservation. I need to better understand the logistics of how that works. Where do you end up making the connection with the ride that you have reserved?

    I actually have flown into LAX before, but I was both times with a large group of travelers, and we hired a limo. That was back in 2005, when there was 5 of us, and 2006, when there was 8 in our party, so the cost was well worth the luxury.

    It's bad enough being stranded in one's home town, but 1/2 way across the country, I'd be terrified.

  5. #5

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Quote Originally Posted by Barbaraann View Post
    How does that work exactly? I have visited the Super Shuttle website, and it says that I need a reservation. I need to better understand the logistics of how that works. Where do you end up making the connection with the ride that you have reserved?.
    I've used Super Shuttle all over the country and it's always been easy and smooth. Yes, make a reservation online in advance. Then, in whatever airport you're using, follow the signage when you get off your flight to Ground Transportation/Shuttles. You'll find Super Shuttle there. They try to group at least a couple parties per van, so it's not always a direct ride to your hotel, but it beats a bus with a ton of stops.

    in the reverse, you reserve Super Shuttle to pick you up at your hotel and deliver you to the airport. Again, there might be a couple stops at other locations to pick up more passengers. Unless you get lucky like I did last week in Dallas -- I was the last hotel they stopped at to pick up, and I was the first one dropped off at the airport because my airline's terminal was closest. So it was basically like taking a cab, for a fraction of the cost.

  6. #6

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Yeah I hadn't posted but DRE screwed me over with my leaving the resort on monday. On the way to DL from LAX they dropped off at whatever hotel you were staying at, for me that was Days Inn on Harbor. The ticket said to call 24 hours ahead to schedule the return pickup so I called Sunday morning on the way to the parks and got it scheduled. But they said that they were no longer picking up at any hotel that Disney doesn't own and that I would have to get picked up at Disneyland Hotel. Ok fine I can figure out a way to get my luggage there. Next the time they say to catch the shuttle, my flight wasn't until 7pm, drive time is about an hour andTSA takes about 3o minutes, flight boards at 6:30 so be there by 5 right, wrong they make me take the 3pm shuttle and get to LAX at 4 pm. What am I supposed to do for 2 hours waiting to board??? So Sunday night I ask a security CM what he would do in my situation he suggested first call DLH and ask if they can watch my 1 bag for a few hours that morning (like my hotel would have) while I enjoy the parks. And informed me about the lockers int hte picnic area. Monday morning the first shuttle to go past my hotel from ART skips me completely, luckily the net was about a minute behind it. I call DLH and the CM I spoke with wanted to beause of my situation but her manager said no (thank god for the lockers right). I get off the shuttle and go to the bag check line and the CM wasn't happy to see I had both bags, I explained my situation so she radioed for a security cm to just escort me across to the picnic area because luggage isn't allowed inside the parks. Luckily the locker was big enough to fit both my suitcase and my backpack.

    Oh, and that wasn't the end of the stress, at LAX TSA decided they had to search through both mf my bags completely because of my laptop being in one of them. (I had literally spent an hour packing the night before only to have them empty it all out, not carefully at all mind you and I firmly said that if they would help with the repacking then I had no issue with it as long as nothing broke (I bought many breakable ornaments at the parks) and that if anything broke that TSA and/or the person responsible for breakage would have to replace the items.
    Trips coming up:

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  7. #7

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Thanks for the feedback on this. I am considering adding a day at Universal to my potential trip in the fall and have been thinking about the best ways to get to and from the L.A. area. I guess I can cross the Disneyland Express of my list.
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  8. #8

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    DLE wouldn't get you to Universal.
    We've gone through this before:
    1. Take AMTRAK (or Metrolink, if it's a weekday) to Union Station.
    2. Take Red Line to Universal.
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

  9. #9

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Malina, yes, I am not comfortable recommending DLE to anyone not flying in to or leaving from LAX. It is not a local shuttle. The early last return to LAX was already pretty bad, and now it's 6PM? Awful for local transport, but when their main clientele are checking out of hotels at noon, why would they go any later?
    "Here You Leave the World of California Today and Enter the World of, um, er, California Today."

  10. #10

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Honestly, I wouldn't be comfortable recommending DRE to anyone at this point if they're going to change their schedules withour telling anyone...

    And thank you everyone! Yeah, I was not a happy camper. I am just glad there was a shuttle for me.

    BarbaraAnn, what was said above about Super Shuttle is right. When I have taken them or Prime Time from the airport, I've just gone to where it says "shared vans" outside the main airport doors. They check you in and send you on your way. It is a long process because the shuttle goes round the airport but it is cheaper than a cab. Going back, they give you a pickup time. Last night I was just told to be outside the Disneyland Hotel at a certain time and they called when the shuttle arrived.

  11. #11

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Quote Originally Posted by DrFink View Post
    Thanks for the feedback on this. I am considering adding a day at Universal to my potential trip in the fall and have been thinking about the best ways to get to and from the L.A. area. I guess I can cross the Disneyland Express of my list.
    Rent a car. Unless you aren't comfortable driving in a rather big city, a car is the best way to do any Disney trip when you are also doing non-Disney stuff as well. The only downside is that some places will charge you for parking (like Disney's hotels - which irritates me to no end)... But don't depend on public transportation it is never as efficient as you will be when it comes to timing.

  12. #12

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    By the way, for a little more money, Karmel Shuttle guarentees no more than one extra stop besides your own. From OC to LAX they are usually around $55 for a couple.
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  13. #13

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    When a person does not drive, like me, they really do need to find the most convenient way to get around. That's why for most of my trips, I fly into Orange County. It just didn't work out for my up and coming trip, so I will be going to LAX instead.

    MiceChatters are very knowledgeable when it comes to these matters. I have used the Disneyland Resort Express to and from John Wayne AIrport, and I am so glad that those trips went smoothly. Although, I remember my stay at the Candy Cane Inn in 2008. It was pouring down rain, when the bus pulled up on Harbor Blvd. That's was a wild departure day for me. The bus did show up on time, although I did have to call a day ahead, and arrange the time.

  14. #14

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Wow... they've raised the price substantially. I always have a running excel sheet with costs for a trip to California just in case, and it currently has the bus round trip at $27. Considering that was updated late last year, the price has skyrocketed 177%. I think I will have to look for alternatives....

  15. #15

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    Re: Disneyland Express Bus - NEVER AGAIN. EVER. Disneyland Hotel employees - ANGELS!

    Quote Originally Posted by Mackster View Post
    The only downside is that some places will charge you for parking (like Disney's hotels - which irritates me to no end)...
    So just rent for the day that you need it. If you are only going off property for one day, just do a day rental and return it the next day or that evening. That way you don't have to pay for hotel parking.
    "You can cut me off from the civilized world. You can incarcerate me with two moronic cellmates. You can torture me with your thrice daily swill, but you cannot break the spirit of a Winchester. My voice shall be heard from this wilderness and I shall be delivered from this fetid and festering sewer."

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