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  1. #16

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by bigcatrik View Post
    It wouldn't surprise me if they call any non-FastPass, non-guest assistance or non-single-rider line a "standby line," though.
    This is correct! All attractions, even ones without FastPass, have a Stand-by queue/entrance, and then other attractions feature other queues, like a FastPass or Single Rider queue
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  2. #17

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by bigcatrik View Post
    I usually use the single rider line on the Matterhorn (9 times out of 10 ending up in the very back seat) but if the line is short I'll wait through the regular line and request the front. You can't do that in the single rider line.

    And I use the expression "regular line" since there's no FastPass on the Matterhorn so the idea of "FastPass line" and "standby line" don't apply. In fact, the Matterhorn has two single rider lines and two regular lines -- one of each for each track.

    It wouldn't surprise me if they call any non-FastPass, non-guest assistance or non-single-rider line a "standby line," though.
    Same here, except one time a lady in Row 5 cut me off as I was heading to my seat in Row 6, she didn't even ask if I wanted to trade, just straight up went into my assigned seat. #rude

  3. #18

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    Re: Single Rider and Regular Rider?

    The single rider queue is meant to be shorter (almost as short as the fastpass queue) because there are some guests who either come to the park by themselves or the rest of their party doesn't want to ride. Here's the problem though: guests view the single rider line as a "shortcut" queue and greatly abuse it. At Disneyland, most attractions were not built around the concept of single riders (in contrast to Racers for example) and therefore the single riders must merge into the normal stand-by queue--especially Indiana Jones in which ALL riders must also watch the safety video. At this point, I've heard many guests with a party of eight or even ten ask for single rider passes and therefore it clogs up the stand-by line and eventually lengthens the wait-time. And of course, there are some guests who try to hide their passes just to cheat the system and there are people who beg us to seat them together.
    As an attraction CM, I try to separate the single riders as much as I can because I know it's not fair to the stand-byers who come with their family to wait twice as long as someone who thinks they can get away with the single rider system.

  4. #19

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by eointremont View Post
    At this point, I've heard many guests with a party of eight or even ten ask for single rider passes and therefore it clogs up the stand-by line and eventually lengthens the wait-time.
    So you mean they are trying to ride together when they reach front? Or are they just all planning to ride alone?

  5. #20

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by eointremont View Post
    The single rider queue is meant to be shorter (almost as short as the fastpass queue) because there are some guests who either come to the park by themselves or the rest of their party doesn't want to ride. Here's the problem though: guests view the single rider line as a "shortcut" queue and greatly abuse it. At Disneyland, most attractions were not built around the concept of single riders (in contrast to Racers for example) and therefore the single riders must merge into the normal stand-by queue--especially Indiana Jones in which ALL riders must also watch the safety video. At this point, I've heard many guests with a party of eight or even ten ask for single rider passes and therefore it clogs up the stand-by line and eventually lengthens the wait-time. And of course, there are some guests who try to hide their passes just to cheat the system and there are people who beg us to seat them together.
    As an attraction CM, I try to separate the single riders as much as I can because I know it's not fair to the stand-byers who come with their family to wait twice as long as someone who thinks they can get away with the single rider system.
    Single Rider's sole purpose is to fill empty seats, boost our counts, and provide tons of guests with shorter waits. Indy definitely needs to be re-designed to work better with Single Rider but every other Single Rider attraction should function perfectly assuming the CMs do their job and know how to deal with Single Riders in wheelchairs/ECVs. When you consider how Single Riders compose anywhere from 10-30% of the hourly counts at Racers and 3-10% at Screamin', Goofy's, Matterhorn, and Splash Mountain I'm glad they offer Single Rider to thousands of guests every day and over half a million each year.

    Separating single riders really shouldn't be difficult if every CM does their job. At Racers, here's how a scenario could play out. "Is the wait time really 75 minutes?" asks the guest. "Yes, but our Single Rider rider line is only ten minutes if you don't mind being separated and everyone is at least 7 years old," responds the Greeter CM while Disney-pointing to the Single Rider queue on the far left. As the party journeys over to the Single Rider entrance the Single Rider CM casually asks the smallest racer how old they are ("I'm eight!"), Disney points to party inside the queue and clearly spiels, "Single Riders, you will be in separate cars/separated."(I sometimes add to my spiel, "But you'll only be waiting 10 minutes/you'll have a much shorter wait." ) As the party of Single Riders hit the merge point another CM will once again spiel to the Single Rider queue, "Single Riders, you will be separated/placed in separate cars." Oh, there's also a sign in the Single Rider queue right before the merge point that reads, "Parties will be separated." If we're sending wheelchair/ECV Single Riders over to the wheelchair station we typically gesture/call the CMs at the wheelchair station that the 1-2 we're sending over are Single Riders. Occasionally the Group Assist CM will also spiel to the Single Riders right before Grouper, "This is Single Rider line. Do not request to be placed in the same row. If you would like to ride in the same row please exit and enter our Stand-by line." The party of Single Riders finally comes to front and ignorantly asks the Grouper CM if they can sit together. My response as a Grouper varies but typically I try to explain, "You're Single Riders. The empty seat is in Row X if you want to ride." If I'm feeling generous I'll try and put two of them in the same car since a party of 4 usually creates 2 Single Rider spots but I don't like doing this since it's not fair to the other guests. If they're being difficult/I'm falling behind on grouping I'll quickly pawn the confused Single Riders off to my Group Assist in the same way I pawn last minute height check concerns off to my Group Assist. Obviously every Single Rider attraction doesn't have this luxury but even on Grizzly or Matterhorn there are at least 2 CMs who are more than capable of informing parties of Single Riders that they will be separated before boarding.

  6. #21

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by threnjen View Post
    So you mean they are trying to ride together when they reach front? Or are they just all planning to ride alone?
    It varies; I had a party of twelve all single riders. Though their intentions may or may not be to plan to ride together, having a large amount of single riders merging into the stand by line along with other parties of fours or threes really adds up to the wait time. Plus (this is Indys case), we do have a single rider line right before the film room and if that gets too filled up (and unfortunately this happens a lot), the greeter has to stop issuing single passes for the time being. There are times when this happens we have to decline actual single riders.

    nerdycm, I completely agree. I guess my gripe is, at Indy at least, if we have too many single riders then we must cut off the single rider line which shouldn't happen at all. Then of course there are vulnerable spots in the queue where passes can be hidden (ie before and after the film). If Indy had just a separate queue for Singles throughout the whole line like Racers, Matterhorn, etc, then this will be much easier to handle, but unfortunately, everyone must watch the safety film and this is where things get a bit messy.

  7. #22

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    Re: Single Rider and Regular Rider?

    Quote Originally Posted by eointremont View Post
    It varies; I had a party of twelve all single riders. Though their intentions may or may not be to plan to ride together, having a large amount of single riders merging into the stand by line along with other parties of fours or threes really adds up to the wait time. Plus (this is Indys case), we do have a single rider line right before the film room and if that gets too filled up (and unfortunately this happens a lot), the greeter has to stop issuing single passes for the time being. There are times when this happens we have to decline actual single riders.

    nerdycm, I completely agree. I guess my gripe is, at Indy at least, if we have too many single riders then we must cut off the single rider line which shouldn't happen at all. Then of course there are vulnerable spots in the queue where passes can be hidden (ie before and after the film). If Indy had just a separate queue for Singles throughout the whole line like Racers, Matterhorn, etc, then this will be much easier to handle, but unfortunately, everyone must watch the safety film and this is where things get a bit messy.
    That's interesting to hear about Indy. I always assumed when Indy didn't have Single Rider it was due to staffing shortages/the Single Rider positions weren't picked up yet in the morning but I guess every CM a Single Rider interacts with at Indy is in a safety/required position.(Greeter, GWD Merge?, Grouper, Unload Assist 2? I don't know the names of every position at Indy.) Several attractions don't pick up non-necessary positions until demand picks during late morning so I wasn't sure if Indy's Single Rider fit in that category. Grizzly runs their Single Rider queue through the exit so I'm actually a little surprised the auditors don't let you copy their queuing procedure but I guess you have to deal with wheelchairs and ECVs through your exit, unlike Grizzly.

    If I could re-design Indy I'd widen the temple walkways so Merge would be at the well instead of the temple entrance. You could still use the temple entrance Merge when coming back after a downtime, similar to how we use the Ramone's overflow Merge when burning through 2k+ Fastpasses after a long downtime. I'd also add a GWD station with two track switches like Toy Story and Racers, although it would require a radical change to safety spiels and making the film purely cosmetic, similar to how Tower of Terror's library is. (Actually, every guest has to pass through the library for Tower of Terror but us CMs are allowed to skip it when we do Tower of Terror late at night with no show elements. It's scarier since you don't have the show elements for you to anticipate the initial drop.) Oh, and I'd also give Indy a larger maintenance bay so the capacity hits from single vehicle evacs, custodial concerns, vehicles removed for unusual noise, etc. are minimized. When Maintenance is on the ball at Racers we frequently are able to add a spare vehicle onto the track before the faulted/dirty/creaking vehicle is even removed so our dispatch interval doesn't take a hit.

  8. #23

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    Re: Single Rider and Regular Rider?

    nerdycm, that's the beauty of DCA--the attractions are built around accommodation for fastpasses, DAS/DART, and Single Riders. If you're interested how we run Single Riders at Indy, then here's the general breakdown:
    The positions Single Riders do encounter are indeed safety positions. We have Greeter who distributes the passes and hopefully informs the riders that they will be separated. SR are then informed to head up the exit and meet the next cast member for further instructions. Most likely, the Rotunda Cast member (the one in the giant dome room) will be next. Rotunda's main job is to escort DART guests and Single Riders to their own separate lines to wait for the next safety film. Next, the Film Assist CM (on busier times) will escort both a wheelchair party and 4-6 single riders to the straight-away line in the film room (the rightmost line). The Film CM then ensures that the whole line has watched the safety film and proceeds to escort the guests to the Unload CM. Unload then escorts the wheelchair group and Single Riders up the elevator and back down to the station where the Grouper CM is. We do not have a grouper assist position although there are two groupers (one responsible for each station).

    The problem lies with Film Assist. We have two lines in the film room--one that is a straight-away and one that is switch-backed. Any standby guest can enter both but wheelchair groups and Single Riders are required to stand in the straightaway. Because of this, it takes two whole cycles of film for the next wheelchair/ single rider group to enter into the film room. This is why our single rider line in the rotunda is always backed up (and not the mention the parties of 8-10 single riders sometimes ) and therefore we must clear it before sending more up the exit. In the end, Indy is an old attraction c:

  9. #24

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    Re: Single Rider and Regular Rider?

    As a guest I don't remember anything I could exploit in the single rider line, but I'm also a staunch rule follower so I wouldn't need to anyway. Last time we were there, for the couple hours my parents took on our kids, hubby and I used single rider (and were split up of course) to go on stuff. I don't think I noticed that Indy SR is so complicated! That must be a huge pain.

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