Like any expensive purchase, it is reasonable for the Disneyland guest paying high admission prices to have certain expectations about the park “experience” that is provided.
As evidenced on these boards, however, these expectations are frequently not met. Whether it is dropping the lowest tiered annual pass to reduce overcrowding or changing NOS to improve Club 33, guests often feel cheated when a change is not made with their specific interest in mind.
The question then becomes, what is the responsibility of Disneyland to its guests? Is it to cater to the infrequent guest? To the annual passholder? To the highest-paying members?
Or is the bottom line to make the most money? Perusing this website, you can see how Disneyland’s bottom line leaves everyone feeling unhappy. For example, regarding the recent club 33 changes, the "regular" guest feels cheated because the frugal changes to the exterior of NOS appear substandard and diminish its external appearance. Club 33 members, however, are also dissatisfied because the club is more widely advertised and has lost its mysterious appeal. Is Disneyland trying to appeal to its regular guests or to the club 33 members? Neither. It is trying to make money.
Although we all like to feel that Disneyland is “everyone’s land,” at the end of the day it is a business, and any decision will fall accordingly. Anyone that disagrees is not forced to purchase the product.