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  1. #1

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    Smile Imaginary First Day as DLR President

    Okay, gang...I'm pretending that I'm the new president of Disneyland Resort. I'm gonna be a real stern one, like my favorite grade-school principal, who was an amazing combination of discipline and reward. And I think I can learn something from how the airlines operate for safety and comfort in a communal space.

    Here are some of the new programs I'm implementing the first day on the job:

    I have rules of conduct printed up in every language and passed out at the gates. Just point to the language you need. Just like in Walt's days, if you break rules, you are removed from the park. Walt was sooooo strict that way.

    Back packs are banned. All carry-ins must be within a prescribed size. (I know this is okay, because I brought up twins and never used a backpack. In fact, in the early days, nobody would think of bringing a backpack to the park.)

    Same with strollers. Just like there is airline-approved carry-on luggage, there would also be Disney-approved strollers. Think minimalist. Don't have one? Rent it in the park.

    No photography of any kind allowed inside attractions. (Sorry, but have to sacrifice that part of the trip reports.)

    And then the rewards for good behavior! Random Good Citizen buttons handed out by cast-members to guests who display their best manners. Random coupons for Mickey ice cream cones. Fast passes to RSR. Free admission tickets for the lucky few! The competition is on to be the very best possible citizen. We all know security is watching us while we ride attractions. Pull somebody off at the end and hand them that random reward.

    Okay. That's my first day. Comments? Too Draconian? Do the mc'ers hate the new president? What would you do if you were president of DLR?

  2. #2

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    Re: Imaginary First Day as DLR President

    Too Draconian? No way, in fact, you need to go a lot further then that. Before anything, you need to give all of the frontline CM's a big raise. Bring every CM up to a minimum of $14/hr. Second, you need to hire a lot more security guards, so that you can enforce your new "draconian" rules. Thirdly, you need to dramatically improve communication between regular CM's and security CM's so that they can enforce the rules as consistantly as possible. People hate rules, but more then that they hate when rules are not enforced consistantly. The worst thing for a guest would be for them to arrive at Disneyland, go into the park with their massive stroller, and then when they go back the next day, they're told that the stroller is not allowed and that they have to rent one. In my experience, guests hate that more than anything else. Also, I don't think the very best possible citizen idea is good. There are too many guests in the park to be able to choose, and it would probably end up always going to either a Make-A-Wish kid.
    Disneyland Cast Member
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  3. #3

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by Pips View Post
    Okay, gang...I'm pretending that I'm the new president of Disneyland Resort. I'm gonna be a real stern one, like my favorite grade-school principal, who was an amazing combination of discipline and reward. And I think I can learn something from how the airlines operate for safety and comfort in a communal space.

    Here are some of the new programs I'm implementing the first day on the job:

    I have rules of conduct printed up in every language and passed out at the gates. Just point to the language you need. Just like in Walt's days, if you break rules, you are removed from the park. Walt was sooooo strict that way.

    Back packs are banned. All carry-ins must be within a prescribed size. (I know this is okay, because I brought up twins and never used a backpack. In fact, in the early days, nobody would think of bringing a backpack to the park.)

    Same with strollers. Just like there is airline-approved carry-on luggage, there would also be Disney-approved strollers. Think minimalist. Don't have one? Rent it in the park.

    No photography of any kind allowed inside attractions. (Sorry, but have to sacrifice that part of the trip reports.)

    And then the rewards for good behavior! Random Good Citizen buttons handed out by cast-members to guests who display their best manners. Random coupons for Mickey ice cream cones. Fast passes to RSR. Free admission tickets for the lucky few! The competition is on to be the very best possible citizen. We all know security is watching us while we ride attractions. Pull somebody off at the end and hand them that random reward.

    Okay. That's my first day. Comments? Too Draconian? Do the mc'ers hate the new president? What would you do if you were president of DLR?
    On my first day I would fire you, any one who would put policies in place like this with no staff training would cause more problems that it would solve.

    So you would kick someone out on Your first (lets just say it is Thursday), but what about the visitor who has a 5 day hopper pass and this Thursday is there fifth day.

    Disneyland is fun, what you want to is make it hard work. Like I already said, you are fired.
    THIS SPACE FOR SALE OR LEASE





    PRESIDENT OF THE DISNEYLAND LOOP LOVERS ASSOCIATION

  4. #4

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by tahoebob54 View Post
    On my first day I would fire you, any one who would put policies in place like this with no staff training would cause more problems that it would solve.

    So you would kick someone out on Your first (lets just say it is Thursday), but what about the visitor who has a 5 day hopper pass and this Thursday is there fifth day.

    Disneyland is fun, what you want to is make it hard work. Like I already said, you are fired.

    "First day" is certainly more figurative than literal. Of course I realize there is devil in the details. I think the Disney think-tank is well-capable of working out details.


  5. #5

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    Re: Imaginary First Day as DLR President

    Reduce admission prices to 2008 levels ($69 1 park per day). Increases would be done every 5 years and pegged to any increases in operating costs.

  6. #6

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by Co Foo View Post
    Reduce admission prices to 2008 levels ($69 1 park per day). Increases would be done every 5 years and pegged to any increases in operating costs.
    Sounds good to me. Would you keep annual passes, too, Co Foo, or just rely on the lowered day rate for everybody? I'm an AP myself, but kind of like that idea.

  7. #7

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    Re: Imaginary First Day as DLR President

    Pips,
    I think your first few measures are a little over the line, but I'm not gonna be as mean about it as someone already was. Just a little over the top, that's all.

    However......THIS is some good thinkin':

    And then the rewards for good behavior! Random Good Citizen buttons handed out by cast-members to guests who display their best manners. Random coupons for Mickey ice cream cones. Fast passes to RSR. Free admission tickets for the lucky few! The competition is on to be the very best possible citizen. We all know security is watching us while we ride attractions. Pull somebody off at the end and hand them that random reward.
    Now that is some original management there. I read so much about the bad behavior of guests and then the virtual shoulder-shrugging we all do in response. I really think this brand of behavioral monitoring and rewarding could really turn things around in the parks.
    "The old man's gonna knock on the sky. Listen to the sound."

    AP'er since 2004. Yup.....I'm one of THEM.

  8. #8

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    Re: Imaginary First Day as DLR President

    If I'm DLR president and it's my first day the first thing I do is introduce myself to my staff and cast members. I would advocate open and productive communication. I would initialize projects to 1) increase revenue, 2) enhance the customer experience and 3) increase attendance. I know these are vague, but it's only the first day. Beyond that, I'd want to find out what are the greatest CM pain points and customer pain points and figure out ways to address them. Down the road, these could include additional, re-furbed attractions or new lands, another "gate", increased prices for increased value. On day 1, I don't know the details. As president I have an obligation to the company and the shareholders to act in everyone's best interests.
    Adults are only kids grown up, anyway - Walt Disney

  9. #9

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by splash114 View Post
    If I'm DLR president and it's my first day the first thing I do is introduce myself to my staff and cast members. I would advocate open and productive communication. I would initialize projects to 1) increase revenue, 2) enhance the customer experience and 3) increase attendance. I know these are vague, but it's only the first day. Beyond that, I'd want to find out what are the greatest CM pain points and customer pain points and figure out ways to address them. Down the road, these could include additional, re-furbed attractions or new lands, another "gate", increased prices for increased value. On day 1, I don't know the details. As president I have an obligation to the company and the shareholders to act in everyone's best interests.
    i'd hire a captain america who has finished puberty

  10. #10

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    Re: Imaginary First Day as DLR President

    Frankly, those sound excellent to me. Disneyland is a special place, your fellow guests are special people, and both should be, within reason, treated as such in the interests of making sure everyone has the best time possible. Incentivizing that sounds like a great plan. As long as the bag size requirements are reasonable. If I'm planning to be on my feet all day I want to have enough room in my handbag to keep fresh makeup, tissue, a wallet, etc.

    And I also agree with giving the CMs a fairly chunky raise, they're doing a vital job and deserve to feel valued and well-treated. I don't know what, exactly they get as far as benefits but it should be as generous as possible as well. Disneyland should be more than just a job, it should be someplace everyone working there is proud to be a part of.

  11. #11

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by Jachywalcott View Post
    Frankly, those sound excellent to me. Disneyland is a special place, your fellow guests are special people, and both should be, within reason, treated as such in the interests of making sure everyone has the best time possible. Incentivizing that sounds like a great plan. As long as the bag size requirements are reasonable. If I'm planning to be on my feet all day I want to have enough room in my handbag to keep fresh makeup, tissue, a wallet, etc.

    And I also agree with giving the CMs a fairly chunky raise, they're doing a vital job and deserve to feel valued and well-treated. I don't know what, exactly they get as far as benefits but it should be as generous as possible as well. Disneyland should be more than just a job, it should be someplace everyone working there is proud to be a part of.
    When I worked there, we got OUTSTANDING benefits. We had the best and most comprehensive medical insurance that you can have. But who knows how things have changed in the last 15 years.
    Disneyland Cast Member
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    My interview with MiceAge about working at Disneyland:
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  12. #12

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    Re: Imaginary First Day as DLR President

    Day one of any position doesn't see a whole lot getting done.

    I would move into whatever space is my new office.

    I would set up my user name and passwords for different systems used by management.

    I would send out a mass e-mail introducing myself to employees. Most park staff wouldn't see it until they got home, if they even have e-mail accounts, because it is a sad truth that a lot of the Cast Members live in the nearby hotels. Otherwise, there would probably be a pile of flyers in the break rooms with a photo of me on it, an introductory statement, and a rough outline detailing either what I've done in the past, what I plan to do in the future, or both.

    I'd take a lunch break at the appropriate times.

    I would schedule a formal meeting with the different park managers. The managers are my main focus. The main focus of managers are supervisors, and the main focus of supervisors are the employees they preside over.

    One of the more important things to do on day one, and perhaps this should have been one of the first things I would do after moving into the office and getting situated with passwords, user names, and other security issues, is look at the 5 year Arts and Entertainment Schedule to see what would be happening with the Disney company during the years I would be in place as President of the resort. Any plans I might have for the park that aren't on the list already would have to be approved by people over my own head.

    I would schedule a meeting with salary, and other financial managers, or specialists, or whomever keeps a sharp look on those numbers. The purpose of the meeting would be to determine what would have to be slashed, as well as improved upon, in order to meet stock holder demand with financially gaining trends, while still possibly lowering entry price. Lowering entry price may possibly equal larger crowds, but crowding is already an issue in Disneyland Park, at least. California Adventure isn't so bad, yet, but it was also a park built to better withstand large crowds that Disneyland often sees. Front Line Cast Members work with a raging public all day, and do deserve a better pay rate than what they get, currently. However, raising the pay across the board for front line Cast Members would only drive ticket prices upward unless something else is taken out of the budget, like a bunch of the Cast Members, themselves. On the same token, taking something out of the budget would also lead to complaints (at least at this forum) against the park for taking something away without consideration to the paying guests who liked whatever it was. It's a tough call, but one that would have to be made in order to allow the other to progress. In the end, any budget concern, with pay, park expenses, ticket and food prices, would likely be made not so much by the paying guests, or even the president of the park, but rather by the stock holders who invest what they do so that the company - resort included - can function.

    Anyway, day one wouldn't see much actually getting done. Setting up meetings, going over the 5 year schedule to see where I need to focus my attentions on, and getting situated, otherwise, would be about it.

    At the end of the day, I'd head home and think about what I could possibly get started in the parks during the weeks and months ahead. I don't see any reason why I would have to go work at the food carts in order to prove I was a man of the people, because, so long as the resort is giving people what they want, including Cast Members, it would show that already. Wasting time on going out for meet and greets with people who could care less about that, and rather care more about the job I wouldn't be doing while out on meet and greets, could be a sacrifice I'm not interested in blowing my time on. Corporate might think otherwise.

    If this were a reality currently, I might let California Adventure go another few years without a large update in order to focus more upon Disneyland Park, instead.

    Indiana Jones Adventure needs a massive refurbishment, and that will have to eventually happen in order to get it in working, uh, order, again. As President of the Resort, I would have to have some amount of leverage to appeal to the higher ups for funding on that project.

    Tomorrowland also is in need of work. Unfortunately, that work would likely take longer than three years, and by that time, I'd be out of office. I honestly believe that is the reason Tomorrowland has been allowed to suffer as much as it has over the last decade. Sure, things can be started in it, but will those things be completed with the same President behind the curtain the entire time? Probably not. Getting something started, though, wouldn't be a bad idea.

    Oh, right, and on the way home, I'd be thinking of ways to make sure that Haunted Mansion Holiday goes the way of the People Mover as fast as I could; sending it on a journey to a great big beautiful tomorrow, where I'd never have to suffer through it again. I'd only have seven months out of the year to get that out of the picture, after all. Then again, that's only if the Resort President has that authority. I think that stock holders would have more authority over what moves merchandise than I would.
    Last edited by The Real McDuck; 09-24-2014 at 01:26 PM. Reason: Additions

  13. #13

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    Re: Imaginary First Day as DLR President

    Y'all might as well just be saying this
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  14. #14

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    Re: Imaginary First Day as DLR President

    There was a post a couple of days ago that asked what DL would have to do to keep me away. The answer is stuff like this. Airlines are not a model I would use to improve the customer experience.

  15. #15

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    Re: Imaginary First Day as DLR President

    Quote Originally Posted by Pips View Post
    Sounds good to me. Would you keep annual passes, too, Co Foo, or just rely on the lowered day rate for everybody? I'm an AP myself, but kind of like that idea.
    Interesting question. The key group that I'm thinking about are the folks who are priced out from being able to visit Disneyland at all, even for just a day. I'm less concerned about making it easier for people to visit frequently. That being the case I might keep APs at their current levels to balance out the lost revenue from decreased general admission.

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