One main reason is that there are a lot of people entering the gates when they first open.Originally Posted by PragmaticIdealist
There is process time, which I'm guessing at, say 5 seconds per person. Times, say, 4000 people in the queues, divided by 10(?) gates open.
That's 33 minutes of waiting.
Some people like to talk up the CM at the gate. That's nice and all (and I've seen complaints here about surly CMs not wanting to talk it up, as if they're ruining the magic), but every second of yakking means everyone behind you waits an additional second. "What time's the 3:30 parade?" or, "Is Haunted Mansion open yet?" and stuff like that.
Soluition Have additional CMs to answer questions a few feet inside the gate, maybe even being proactive and leading questioners away from the gates while answering their questions.