Last thursday, March 16th, I had a really bad experience entering disneyland Park at 7p.m. I would appreciate feedback as the experience "blew away" the happiness I normally expect when going to Disneyland.
Here's What happened:
Walking in from Downtown Disney, I am a woman in my 40's dressed simply and alone. I pass security easily and am walking towards the entry gate. Another woman is walking in-sinc with me and hurries ahead. She is wearing a yelloww 'Slicker" style jacket and beats me to the end of the line of the gate closest to my entrance. She turns, raises her arm and flashes her flashlight in my face shouting that the "line is closing, Move along!"
This gal was straight out of a womens prison movie! It was shocking!!
When I tried to merge to my right, the next line was winding around a monorail tower and very disorganized. I couldn't even find the end of the line!
I decided to complain. A foolish act!! A "lead" barely out of high school & without the "good manners god gives a cat" responded, and basically refused to confront the female "Flashlight" lady, refused to take me to guest relations to complain, and accused me of "expecting" a special line for Preferred passholders!!!!He ran away claiming other obligations,so I was doubly insulted!!!
What is up with the Disney Magic at the entrance? Do they discriminate against passholders?
Why was I treated like an inmate instead of a guest?
My pass gives me entrance to the park 365 days a year, my opinion should matter!!
When I pointed out the disorder of the entrance line I was told "we don't do that".
O.K I've been a passholder for 8 years and I am a Vendor to the park. This experience was different, and quite distinctly rude! Anyone have an idea what's going on?! Really makes me wonder.....