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  1. #1

    • D'LAND BIRTH YEAR BABY
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    Tribute to the cm's what great extraordinary service have you recieved at the DLR?

    Tribute to the CM's what great extraordinary service have you recieved at the DLR...On a Christmas many years ago we were staying at the the Pan Pacific which was under disney ownership at the time, we had dinner reservations for the Christmas dinner buffet at the DL hotel. We realized with 2 daughters dressed for the holidays and myself in heels what a walk it was going to be in the cold. We called the desk and they had a shuttle golf cart come to meet us at the lobby entrance and shuttle us to the dinner, we were told when we were finished to call and they would pick us up and bring us back...what service. the CM that took us over said that this hotel was like the stepchild to the others so they tried harder LOL. We women were very very grateful!
    Last summer when my daughter was prego and having some mild contractions when we left DL i had no clue how we were going to make it back to Mickeys parking stucture. I went to the information booth in the esplanade and they told me where the handicap shuttle was , got us a wheelchair and shuttled us back to the parking structure once again Kudos to the CM's that helped us out.
    Last but not least we did the candleight dinner package last Christmas our waiter at Hookes Pointe saw our dissapointment that they did not have Lobster and the menu, told us not to worry and got our lobster dinners from Granvilles shuttled over, hot and yummy! He also kept a close watch on the clock for us so that we timed our meal well as to be on time for the Candlelight Processional.
    When my grandson was just 8 weeks old we dinned at Goofys kitchen we asked to be somewhat out of the line of fire of the Mocrena they seated us in a closed section and never for a moment forgot we were there the service was great , even the characters visited.
    In 1987 my youngest daughter while in line waiting for Dumbo put her leg through the bars on the fence , poor littlething her leg swelled in the heat , got stuck...you would have thought it was a 911 call for all the CM's that came to spread the bars so she could remove her leg LOL.
    As much as we gripe about quality , quantity ect... as long as there are great CM's , Walts dream is flourishing. Lets hear your tributes!

  2. #2

    • Minion
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    Well, I don't have any great stories like yours, but I just wanted to thank all the CM's for what they do. Thanks for putting up with all the stupid things I probably do and ask you. I always try to refer to CM's by their names as a way of connecting with them, and it seems work. I've been to other parks where the employees always seem suspicious of me whenever I ask them something, because I'm a teenager. But the CM's at Disneyland are always friendly and helpful. So thank you all for doing what you do!

  3. #3

    • MiceChat Moderator
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    I have to say that the CMs at Guest Relations are amazing. No matter what I seem to ask them, they ALWAYS get me an answer.

    As a former CM, this thread makes my heart flutter!
    “In a world filled with hate, we must still dare to hope. In a world filled with anger, we must still dare to comfort. In a world filled with despair, we must still dare to dream. And in a world filled with distrust, we must still dare to believe.” -Michael Jackson



  4. #4

    • D'LAND BIRTH YEAR BABY
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    How kind! Teens are people too and your questions should be with as much respect as anyones. I think that is the beauty of Disneyland it knows no age barriers from the little girl with the stuck in the bar leg, to the teen with questions , to the older adults with high heels shiverirng in the night.

  5. #5

    • Senior Minion
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    Well that was a great Post.

    I just would like to share that up until a couple of weeks ago, I really wasn't sure what to think of the Disney Magic, It was stale.
    But after the service I had at one of our favorite place to dine, Blue Bayou. That changed and snowballed with good times all over the park. The CM that served us was on the spot and helpful. The Pepper shaker lid came off on my wife's food when she went to use it, without a hitch the CM immediately took care of it with a brand new plate of food. That was great. Yeah, it's not Life saving But it was nice.
    Also I enjoy it when CM'S take a brief moment to talk with how your day is going or how the rides, pins, etc, anything, right before they send you on your ride through fantasy. My Wife and I enjoy that when it does happen.
    Seeing Mickey and Pals climbing the Matterhorn, or the CM'S @ Plaza INN bringing back that feeling of being a honored guest, no matter what age. Seeing a talented CM playing the piano with no one around him continually with all the wonderful theme songs from the rides and Disney songs we know. Those CM'S that give more then they should day in and day out. That is the Disney experience!!
    1st Amendment-Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.

  6. #6

    • Magical Memories fanzine
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    When we went about 5 years ago, my parents bought me a beatiful shirt in the off the page store in DCA. We didnt notice until we got home from the long trip that it was horribly ripped, it looked like a box knife was cut into the side of it. I called up Disney folks, and they replaced it at their own expense with super fast first class shipping, they even paid for me to send back the old one by sending a check for the postage.

    More recently, as in a few days ago... Last year I was supposed to go to WDW, but the hurricanes screwed up those plans. I have been frantically searching for the tickets for some time now, and found the itenerarary number in my old email confirmation. I called up guest services, and they very cheerfully and happily cancelled my old tickets and issued new ones. It was such a releif, and so refreshing to not get one peep of hassle over it, and I didnt have to pay a dime. Thats what I call top notch customer relations.

    I and my parents had never eaten at Blue Bayou before, and I wanted a waterside seat to make it special. The place was really horribly packed, I didnt think it was going to be possible. I told the person in front we wouldnt mind waiting a while, but was desperatlely hoping it wasnt going to be a really long time. The CM overheard it was our first time there, and got us one of the first empty tables by the water, and we only waited about 15 mins. In addittion, that first table wasnt one of the best view tables by the water, and as soon as we were seated another better one opened up, without our even asking the CM asked if we wanted to move to the better table, even though there was clearly many people waiting to get in. It really helped to make our trip so special.

    One last one; I had never ridden the mark twain before, and had heard you could help "steer" in the wheelhouse with the captain. I asked about it and found out that they currently were not doing that for the time being because of security reasons. But they asked me my name, and told me I might be able to still get the pilots license certificate. Well they had radioed my name to the person at the dock, who was waiting with a certificate with my name on it when we got off, it was such a nice surprise. Thats hanging on my wall now, it really means something special to me.

  7. #7

    • D'LAND BIRTH YEAR BABY
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    Amazing that is what the Disney experience is all about and in spite of Eisner, budget cuts, etc...thats what sets Disney apart. Let hope they never loose that .

  8. #8

    • Feel the breeze!
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    Thanksgiving 04 - 'Ariel's Grotto. My waitress Steph managed to save what was being a horrid day. It is great to see the CMs take time and help cheer you up.

    March 06, 2005 - Napa Rose. Oscar (my waiter) and the rest of the staff- best service I have ever had at a restaurant along with some of the most unique food. Very enjoyable.

    <giggles> It is funny to see how some of my better experiences happen with food.

  9. #9

    • Hey, that's not Rose!
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    I miss the SOB!

    July 2002, my first visit to DCA.....Wow what a great trip that was. I am one of the rare people that enojys DCA, and when we dined at the Soap Opera Bistro, I was more then pleased with the service. I can't remember his name, but I was so grateful to our CM server. Me being a big All My Children fan, I was amazed that I was dining in the "Chandler Mansion." WELL, to my surprise, when our CM brought out our dinner, he also brought me some left over signed pictures of the AMC cast from the Super Soap Weekend that year. I hugged him and cried a little bit. It was so sweet of him...And he stayed and chatted with me about the soap stars as well. I will never forget that experience. He also gave us some nice desert to take out to watch Fantasmic! And lets just say he got a nice tip as well!!

    On the other hand, I know this doesn't go with the post, but I have run into some very cranky CM's. One was a Fantasmic! area CM who was actully screaming at people that they could not walk a certain way!!! These people were actually just trying to get to the stage door cafe to get some food, and he was yelling at them!!! That was upsetting. Another time my Mom and sister and I were boarding the Matterhorn. He asked "how many", and I said, 3, 1 and 1 and a little one that doesn't wanna ride." I assume everyone knows what this means, but he repeated, "How many?" I again said the same thing. He looked like he wanted to punch me. So I said, "There are 3 of us, I want my own seat, my mom wants her own seat, and my sister wants to wait at the exit cause she doesn't want to ride." He directed us to our positions, and another CM on the other side asked me what had happend. I told him, and he gave us an "Anywhere" FP for up to 6 people. I very much appreciate that nice CM's that are there to make our trips happy.
    It's Robin Hood I want!

    Disneyworld 1987

  10. #10

    • Genteel Amphibian
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    I can remember two times distinctly that I was treated with extraordinary service by CM’s:

    The First time I was at Disneyland with my middle school band and we were performing at carnation plaza. My group left me and I ended up wandering around the park all alone. (Not that I would mind now) When it came to be dinner time I went to eat at the plaza Inn (I love Victorian décor). The rest of the restaurant was crowded with large noisy families heartily scarfing down there food, when A CM saw that I was sitting by myself and asked if I was enjoying everything and then wished me a happy stay at Disneyland. It was quite a small thing really but it did make my day.

    And then there was another instance I think it was on the same trip, where I had lost my wallet with money still in it, I went to the city hall and reported it stolen. A couple of weeks later I was at home and I had received a package with my wallet, all of its contents (including the money) and A note saying simply “I found your wallet, do something nice for someone sometime”. I will always remember that kindness that received, and know that Walt would be proud

  11. #11

    • Waiting for the stork
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    We had a lovely experience a couple years ago.
    It was our sons' first trip he was 3 1/2 at the time.
    well the little guy made it all the way thru the trip with out tears
    (anyone with little kids knows that's quite the accomplishment, particularly after I scared the snot out of him of BTMRR but that's another story)

    anyway.... I think it was the 4th evening, we went to wait for the parade on Mainstreet and my kids and I sat on a curb while hubby went for snacks. my poor baby just lost it for no reason (uh, other than exaustin, tired, sore feet, over stimulated...you know for no reason )
    he sat on the curb face in his hands just crying so hard, I couldn't do anything to make it better...nothing helped until CM Chris came over and started talking to him, he found out my son wanted to be a fire fighter, and told him that he was in the fire academy and was training to be a FF. My boy just beamed and Chris stayed and talked to him for a long time. (and I think I remember him bringing him a balloon too, but I'm fuzzy on that, have to find the old trip report)
    I think CM Chris got some flack from his lead for spending so much time with my son but he really saved the day for us.

    I do feel awful that I forgot to go to city hall and tell them how wonderful he was,
    I got distracted with mommy duties.

    So CM Chris if by any chance you are on these boards and were working the evening parade (the one that guests could be part of) on Main Street in mid July 2003

    THANK YOU!!!!!!!!
    procrastibating

  12. #12

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    My CM story happened over the phone. On Feb 8th of this year, I was still recovering from my hip replacement operation and I thought it would be nice of me to call on the phone and to tell the CM on the phone that I was wishing DCA a happy 4th BD. I had mentioned to the CM that I had been there for the other 3 BD's, but I could be there this year. And CM John said he wanted to send me something just for me being so nice. The following week I recieved in the mail a 8 by 10 black and white pic of Mickey, Minney, Pluto, Goofy and Donald in front of the castle. And written on it in big letters like as if Mickey signed it himself. Get well soon. I was so touched that they did something like this. Of course I put it in a frame and it sits on my dresser and when I am having a tough day its there for me to look at.
    And I was able to actually meet John a few weeks ago. He happened to be at the information booth at DCA. And when I mentioned our conversation from Feb 8th, he remembered and said " did you actually get it?" And when I told him that I did, it made his day as much as when I got it in the mail. And I told him I would treasure this always and will always remember a nice CM named John who was so kind to me when I was feeling lousy.
    One more thing I forgot to say, that a few weeks ago when I came back to the park after being gone for 5 months, I ran into several CM's who I know and as I passed by them, the said welcome home. That made me feel real good. I really missed not getting to be at the park every weekend. And that made my return real special.
    Last edited by PurpleDove; 04-04-2005 at 12:35 AM.

  13. #13

    • Hooterville, USA
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    I was whining about forgetting my camera, when out of the camera shop came a cm who gave me one for free. I took a pic of me and Mary Poppins, and then a pic of the cm. I now go to the camera shop everytime I'm at DL, and express how much better DL is if that cm is there. I would tell you her name, but don't want to get her in any trouble.


    This has been a Filmways presentation dahling.

  14. #14

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    This is just a small thing, but a while back I was at DLR by myself as usual. I had a copy of some Disney gossip book, mouse tales or something, which I was reading while waiting in the Indy queue. An older gentlemen, who was a fastpass CM, asked what I was reading, and when ended up having a little chat about Disney gossip websites. Turns out he used to write columns for mouse planet. I've never figured out his name, so I'm not sure what he wrote. Anyways, it was nice of him to talk to a single rider like me, and I thought it was kinna neat to talk to someone who actually knew about these websites.

  15. #15

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    One more I witnessed, is watching a DL Security Guard, escort a mother Duck and her ducklings, between Alice and the Matterhorn, He was smiling, as the ducks took a "Left" through the line of guests and into the bushes, by the Matterhorn waterfall. I thought that was cool because he showed that DL still cares for the animals in the Park.
    1st Amendment-Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.

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