It's not like I haven't gotten ridiculously slow service there before, but yesterday truly takes the cake. We went in and ordered a French Dip and a kids' burger meal. After (and I kid you not, we checked our watches) HALF AN HOUR of waiting, we finally went up to the register to inquire about our food and were told "There are still a few people ahead of you, it'll be about 10 minutes."
40 MINUTES FOR A BURGER??? Exactly how small IS the grill in that kitchen, because it seems to me they're making them one at a time to be that slow!
And to make matters worse, they had a handful of front-of-house CMs milling around. Why wasn't someone pulled to help out the cook if they were THAT far behind on their service?
And for that matter, if they're so far behind that it takes 40 minutes to get a burger, shouldn't they inform the guest of that when they order? We COULD HAVE picked up sandwiches from the fridge if we'd known, as we were in a time crunch. Instead, we had to get a refund and leave. A little honesty and Disney wouldn't have lost money.