With the technical difficulties Pirates of the Caribbean has been having, the subject of guest evacuations has been one of the main topics of conversation on-line this past week.
These unforseeable circumstances actually can be predicted to a certain extent, and the procedures for addressing the problems can potentially be made more a part of the show. Like any live production, Disneyland is subject to unwelcome surprises, sometimes. But, these challenges can be thought of as opportunities to inject a little spontanaeity and improvisation into the experience.
Walt Disney, being the consummate showman he was, understood this principle very well. If something goes wrong on stage, performers either try to distract the audience or make the mistake a part of the show. For example, during the ribbon-cutting ceremony for the monorail, the scissors famously did not work. So, Walt Disney, without missing a beat, laughed at the happily ridiculous turn of events and made the incident a part of the show by improvising an entertaining solution.
He, then, used the footage of the ceremony in his television program and made the mistake seem almost as if it was a planned bit of funny business.
A little more such showmanship might help keep guests happy and defuse the same kinds of grievances some people have expressed over the last few days.