This was originally brought up by wrs28220 in a thread about Monsters, Inc. in DCA - I thought it deserved its own thread. A lot of the time, I do think that we (APs frequent guests, etc.) know MORE THAN THE CAST MEMBERS!!! That reflects poorly on DL. I mean, I know DL is pretty desperate, but shouldn't they hire people with some general knowledge of DL???Originally Posted by wrs28220
Examples (some from WDW also):
1. CM told me that you COULD NOT use the FP after the return window time. (Everyone knows you can use a FP 8 hours later!!!)
2. CM at Voyage of the Little Mermaid in the Disney-MGM Studios had never seen/heard of "It's Tough to be a Bug!" in AK. (I know she works in a different park, but c'mon.....)
3. CM at a store in the Studios had never heard of Star Wars Weekends (and we were there DURING the month of Star Wars Weekends!)
4. CM in the Opera House told me that the Space Mountain mock-up inside had been there since May 2005. (No, it hadn't - I was there in June 2005 - it wasn't there. And I asked this question probably in December 2005.)
It just seems that there are a lot of incidents like this. Shouldn't CMs not only have knowledge of their specific area, but also the whole park, resort, etc.??? One day of training should be dedicated to actually seeing the attractions, eating at the restaurants, etc.
I usually assume that CMs are longtime DL fans and visitors like most of us are, sadly, this is not always the case........