Page 2 of 4 FirstFirst 1234 LastLast
Results 16 to 30 of 47
  1. #16

    • Minion
    • Offline

    Join Date
    Jan 2005
    Location
    Lakewood, CA
    Posts
    4,539

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Quote Originally Posted by sailerm
    I would point to the over all slide in the common courtesy's and etiquete that were once drilled into peoples heads.

    I'm not that old, but I remember a time when people learned to respect others.
    I don't remember that time. I grew up right around the time when California began to get real lawsuit happy. When common sense died, common courtesy died of a broken heart...

    I had a new (young) manager at work go off on me over a small issue. I told them "Please and Thank You work very well on me".
    Please and thank you's don't seem to work very well anymore. I know I try my hardest to deal with people when a problem arises at work, but for the most part, people just want to be jerks.

    Today's "Pimp my Ghetto" attitudes are being carried over into professional enviorments. I suspect it will get worse not better.
    WTF? , I think you just told your age right there

  2. #17

    • For You!
    • Offline

    Join Date
    Feb 2006
    Location
    Idaho Falls
    Posts
    7,704

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Okay, so do celebs have to pay extra for the escort? Just out of curiosity?

    Will trade husband for Disneyland and DCA Pins!

  3. #18

    • Still lost in Neverland
    • Offline

    Join Date
    Jan 2005
    Location
    Van Nuys, CA
    Posts
    4,079

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Every Cast Member I have ever had contact with, for any reason, has always been polite and friendly with me. Even when Security got involved once a long time ago when an overzealous Security Officer thought that a friend and I were selling illegal book in the Park. The book we had was confiscated and the GM for Adventureland and more security were called over. We just sat there and let things happen as we knew we were not doing anything wrong. The GM was friendly, looked at the book, gave it back along with our AP's that the security person had taken, and said to enjoy the rest of the day. The upshot is, that we ran into that same guard several times after the incident and we became friends and talked with her often. Just a big mistake that was taken care of promptly and we made a new, and very powerful, friend.
    Peter Pan Forever!!! I Will Never Grow Up.

    Thank You Poisonedapples

  4. #19

    • Member
    • Offline

    Join Date
    Sep 2005
    Location
    At a table in front of the French Quarter Market
    Posts
    574

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    "The Plaids" HOT HOT HOT HOT! Lovely ladies in silly looking riding outfits! What man wouldn't want them to be rightfully rude and extremely strict! Oh wait! This is Disneyland....sorry!
    Don't they carry snappy little riding crops? I could swear I've seen film of them in the sixties with them. Or maybe I'm just fantasizing.

    Fluffy Club Member

  5. #20

    • Member
    • Offline

    Join Date
    Jul 2006
    Location
    Colorado, US
    Posts
    2,110

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    WTF?
    I rest my case

  6. #21

    • Zoinks! Jinkies! Jeepers!
    • Offline

    Join Date
    Jan 2005
    Location
    Anaheim, CA
    Posts
    349

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Aww the tour guides, once upon a time I worked in the Park....5 years in Costuming - Entertainment and Main issue. Even then I can say a good majority of the tour guides had some issues, their were a few that were super kewl people though. A factual story I had a tour guide that complained that a size 2 doesn't fit when she bloats she needs a 4...I like to file that in my too much information file. I guess training in some department never changes. I know for a fact they still use the crops, but this is only for the female tour guides - so all you tour guide fan boys can rejoice. You sick monkeys!

  7. #22

    • Down Pluto!
    • Offline

    Join Date
    Feb 2005
    Location
    Altered State
    Posts
    4,176

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    They wasted a Plaid on Larry King? Holy Crap how sad for the Plaid...







    ...and Dee is my favoritest Tour Guide.

  8. #23

    • no flash photography...
    • Offline

    Join Date
    Jan 2005
    Location
    In my own little world..
    Posts
    13,287

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    never had a problem with them...for the most part I don't even notice them. I could imagine they would have to get a bit harsh with some of the star struck people in the park. Look how they crowd around the face character capt jack...I could imagine what they try to do with the real celebs. harshness may just come with the job.

  9. #24

    • Member
    • Offline

    Join Date
    Apr 2005
    Posts
    106

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    The average plaid takes their role of celeb handler waaaaay too seriously. I don't remember who the VIP was, but their plaid demanded that the Splash Mtn photo monitors be turned off because other guests would see the VIP's picture and the world would end right then and there if that happened. We told them no. They couldn't understand why. Um.. other Guests? The paying public? They seemed confused by the concept.

  10. #25

    • Member
    • Offline

    Join Date
    Jul 2006
    Location
    Colorado, US
    Posts
    2,110

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I don't remember who the VIP was, but their plaid demanded that the Splash Mtn photo monitors be turned off because other guests would see the VIP's picture and the world would end right then and there if that happened.
    Dang, I tried so hard from letting this leak out to the press

  11. #26

    • A Pirate's life for me!
    • Offline

    Join Date
    Sep 2005
    Location
    top half of CA
    Posts
    3,947

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Our tour guide wore plaid and had the attitude to go with it. We picked up on his "holier than though" attitude before our group even entered the Park for our tour.On another note, that is our "secret" to spotting so many "VIP's". We look for the plaids. Celebrities (of some sort) are sure to be close by.

  12. #27

    • Lost in Wonderland
    • Offline

    Join Date
    Feb 2005
    Posts
    452

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    The thing that strikes me the most is that the Guest Relations CM was leaning against a wall. As far as I know, CMs should not be leaning against anything-- walls, railings. It makes they look lazy.

  13. #28

    • Member
    • Offline

    Join Date
    Mar 2005
    Posts
    307

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Okay, I need to come out of retirement for this one.

    Over 10 years as a CM, and I never heard Guest Relations Cast Members called "plaids," but I've been gone for a while. I was a VIP guide (not all of us are female) and a trainer of VIP guides. The two incidents described in this post are not acceptable at all. Yes, some guides have attitudes--always have. But guides are just like any other group of people--some care about their job and respect people, other's don't.

    Keep in mind, Tour Guides are the same CMs that sort the lost and found (dirty wet Splash Mountain hats--nasty) and get yelled at every night in City Hall for things they did not do, and in my day we managed lost children (which can be heart breaking). It's a tough job. I was a F&B Host, an Attractions Host, and a Guest Relations Host. Being a Guest Relations Host was by far the toughest job...and the most rewarding.

    On behalf of all guides (and former guides) who care about the Guest experience, I'm sorry you were treated that way. Walt Disney himself started the Tour Guide program and the VIP Program, John Hench designed the costumes and the first Tour Guides were Dick Nunis and Marty Sklar. The program has a long and rich history. I'm afraid standards have slipped as they have all over the domestic resorts.

    ...but if they paid CMs more, maybe they could be more selective, but that's another thread.

  14. #29

    • Super saucy pixie!
    • Offline

    Join Date
    Jan 2005
    Posts
    841

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I've heard a lot about this issue. Mostly from other CMs. When I was a CM I can say that the GR CMs were sort of looked down upon. People felt they were less than friendly and had more than ample attitude. I always gave them the benefit of the doubt as all CMs have their fair share to deal with and tried to be friendly with them, but in my experience (not to say they were all this way of course) they were a bit on the chilly side, save one or two.
    The idea that they are like this has been around for a long time though.

  15. #30

    •   
    • Astigmatic
    • Offline

    Join Date
    Nov 2005
    Location
    In a sunbeam.
    Posts
    8,677
    Blog Entries
    1

    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    On our last visit to the parks, DH and I were riding Soarin' next to a large group and their two 'Plaids'. The male guide couldn't fit in the row with the group, so was placed next to us. Anyway, he looked a bit bored, so I started chatting. Asked him if he had to stay with the group for as long as they were in the park...told us about 16+ hour days he's had from ropes-down to closing. Asked if they go to the front of every line...yes. Asked if he got tired of going on the rides...not really, he still enjoyed them.

    While on the ride, he pointed out several things in the film, like the rock climbers and the helicopter shadow...anyway, he was pleasant and polite, if not enthusiastic, but after a long day at the park, I can totally understand.

    I wanted to ask how much it cost to have a private guide, but that probably would have been a bit tacky. But I would like to know...Does anyone here know? It would totally make sense if you had a large group of out-of-towners. Could split the cost among everyone and get a lot accomplished since you could go to the front of every line.

Page 2 of 4 FirstFirst 1234 LastLast

Similar Threads

  1. Dear Guest Relations
    By Speedway in forum Disneyland Resort
    Replies: 0
    Last Post: 12-30-2008, 01:17 PM
  2. Address to Guest Relations???
    By Walt Jr. in forum Disneyland Resort
    Replies: 5
    Last Post: 09-14-2006, 04:41 PM
  3. Guest Relations Question...
    By WDI33 in forum Break Room
    Replies: 3
    Last Post: 12-07-2005, 09:36 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •